Method and apparatus for diagnosing VoIP-related communication faults
First Claim
1. A method for diagnosing communication faults in a Voice over Internet Protocol (VoIP) session comprising:
- responding to a communication, the communication occurring via a first interface by a customer of a VoIP service to a corresponding VoIP service provider responsible for executing VoIP sessions;
creating a second interface between the customer and the VoIP service provider;
initiating a diagnostic tool from the second interface;
generating a plurality of reports based on results of the diagnostic tool and the end viewer of such reports; and
providing a solution to the communication fault.
7 Assignments
0 Petitions
Accused Products
Abstract
Method and system for diagnosing communication faults in a Voice over Internet Protocol (VoIP) session includes responding to a creation of a first interface by a customer of a VoIP service to a VoIP service provider, creating a second interface between the customer and the VoIP service provider, initiating a diagnostic tool from the second interface, providing a plurality of reports based on results of the diagnostic tool and the end viewer of such reports; and providing a solution to the communication fault. The second interface is created by instructing the customer to launch a web-based application via the first interface. Alternately, instructions to the customer are provided via means other than the first interface such as voicemail, email or Instant Message. The diagnostic tool is initiated by the customer entering basic information regarding a corresponding customer account.
13 Citations
25 Claims
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1. A method for diagnosing communication faults in a Voice over Internet Protocol (VoIP) session comprising:
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responding to a communication, the communication occurring via a first interface by a customer of a VoIP service to a corresponding VoIP service provider responsible for executing VoIP sessions; creating a second interface between the customer and the VoIP service provider; initiating a diagnostic tool from the second interface; generating a plurality of reports based on results of the diagnostic tool and the end viewer of such reports; and providing a solution to the communication fault. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9)
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10. A computer readable medium storing a software program that, when executed by a computer and being initiated in response to a communication occurring via a first interface by a customer of a VoIP service to a corresponding VoIP service provider responsible for executing VoIP sessions, causes the computer to perform an operation of diagnosing communication faults in a Voice over Internet Protocol (VoIP) session, the operation comprising:
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creating a second interface between the customer and the VoIP service provider; initiating a diagnostic tool from the second interface; generating a plurality of reports based on results of the diagnostic tool and the end viewer of such reports; and providing a solution to the communication fault. - View Dependent Claims (11, 12, 13, 14, 15, 16, 17, 18)
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19. A system for diagnosing communication faults in a VoIP session comprising:
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a first interface means between a VoIP service provider and a VoIP customer; a second interface means between VoIP service provider equipment and VoIP customer equipment; a computer architecture connected to the second interface means and adapted to provide communication between the VoIP service provider equipment, the VoIP customer equipment and the computer architecture; the computer architecture including a module for performing diagnostic tool execution and reporting analysis of the communication fault via the second interface and based on VoIP customer input. - View Dependent Claims (20, 21, 22, 23, 24, 25)
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Specification