System and method for monitoring quality of service
First Claim
1. A computer implemented method for monitoring the quality of service of a service provider, the method comprising the steps of:
- receiving first and second reports from first and second clients, respectively, the first and second reports having information relating to the quality of service provided by the service provider to the first and second clients, respectfully; and
computing an estimate of the quality of service of the service provider using the information in the first and second reports ; and
comparing the estimate with conditions set forth in an agreement involving the service provider.
1 Assignment
0 Petitions
Accused Products
Abstract
A computer implemented method is provided for monitoring the quality of service of a service provider, the method comprising the steps of receiving first and second reports from first and second clients, respectively, the first and second reports having information relating to the quality of service provided by the service provider to the first and second clients, respectfully, and estimating the quality of service of the service provider by aggregating the information in the first and second reports and comparing the aggregated information with conditions set forth in an agreement involving the service provider.
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Citations
58 Claims
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1. A computer implemented method for monitoring the quality of service of a service provider, the method comprising the steps of:
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receiving first and second reports from first and second clients, respectively, the first and second reports having information relating to the quality of service provided by the service provider to the first and second clients, respectfully; and computing an estimate of the quality of service of the service provider using the information in the first and second reports ; and comparing the estimate with conditions set forth in an agreement involving the service provider. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9)
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10. A system for monitoring the quality of service of a service provider, the system comprising:
a mechanism including a component for receiving first and second reports from first and second clients, respectively, the first and second reports having information relating to the quality of service provided by the service provider to the first and second clients, respectively, and a component for computing an estimate of the quality of service of the service provider using the information in the first and second reports and comparing the estimate with conditions set forth in an agreement involving the service provider. - View Dependent Claims (11, 12, 13, 14, 15, 16, 17, 18, 19, 20, 21, 22, 23, 24, 25, 26, 27, 28, 29, 30, 31, 32, 33, 34, 35, 36, 37, 38, 39, 40)
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41. A computer implemented method for monitoring the quality of service of a provider, the method comprising the steps of:
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establishing agreements wherein the service provider agrees to provide a specified quality of service to first and second clients; receiving a first and second report from the first and second clients, respectively, each report including information relating to the quality of service of the service provider; and computing an estimate of the quality of service as delivered using the first and second reports. - View Dependent Claims (42, 43, 44, 45, 46, 47, 48, 49)
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50. The computer implemented method wherein the agreement is between a service provider and a client.
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51. The computer implemented method wherein the agreement is between a service provider and an entity.
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52. The computer implemented method wherein the entity is a regulator.
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53. A system for monitoring the quality of service of a provider, the system comprising a mechanism including:
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a component for receiving first and second reports from first and second clients, respectively, the first and second clients receiving services from the service provider in accordance with an agreement involving the service provider, each report including information relating to the quality of service of the service provider; and a component for estimating the quality of service delivered using the first and second reports. - View Dependent Claims (54, 55)
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56. A method for monitoring the quality of service of a service provider, the method comprising the steps of:
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receiving a report from a client with information relating to the quality of service of the service provider; and estimating the quality of service of the service provider using the report. - View Dependent Claims (57, 58)
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Specification