REPRESENTATION, DECISION MODELS, AND USER INTERFACE FOR ENCODING MANAGING PREFERENCES, AND PERFORMING AUTOMATED DECISION MAKING ABOUT THE TIMING AND MODALITIES OF INTERPERSONAL COMMUNICATIONS
First Claim
1. A method to facilitate optimal communications, comprising:
- defining a first subset of policies that relate to communications attempts by contactors and contactees; and
defining a second subset of policies that relate to routing sequences associated with a channel of communication and a context of the contactors and contactees.
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Accused Products
Abstract
The present invention relates to a system and methodology providing a user interface that can be employed by contactors and contactees in conjunction with a communications architecture for identifying and establishing an optimal communication based on preferences, capabilities, contexts and goals of the parties to engage in the communication. The user interface can include a graphical display having a plurality of display objects and associated input fields operable by one or more parties to a communication in order to facilitate convenient access, control, personalization and communications via the communications architecture. For example, configuration capabilities are provided in the user interface to enable operational adjustments to one or more operating parameters, communications groupings, policies and/or context preferences relating to a preferred modality of communication and to potential parties of communication between the contactors and contactees. User interface controls are also provided for defining deterministic policies and for encoding preferences for cost-benefit analyses.
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Citations
16 Claims
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1. A method to facilitate optimal communications, comprising:
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defining a first subset of policies that relate to communications attempts by contactors and contactees; and defining a second subset of policies that relate to routing sequences associated with a channel of communication and a context of the contactors and contactees. - View Dependent Claims (2, 3, 4, 5, 6, 7)
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8. A method to facilitate dynamic communications between parties, comprising:
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generating at least one of a list and a gesture that is shared between parties when communications have at least one of been attempted and have failed; and communicating to a display one or more modalities of preferred communications associated with at least one of the parties. - View Dependent Claims (9, 10, 11, 12)
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13. A system to facilitate optimal communications between parties, comprising:
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means for defining a subset of policies that relate to communications attempts by contactors and contactees; means for routing communications based on at least one of a context of a contactor and a contactee; means for generating at least one of a list and a gesture that is shared between parties when communications have been attempted; and means for communicating one or modalities of preferred communications associated with at least one of the parties. - View Dependent Claims (14, 15, 16)
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Specification