Strategic Partner Recognition

• US 20080147425A1
• Filed: 08/03/2007
• Published: 06/19/2008
• Est. Priority Date: 12/15/2006
• Status: Abandoned Application

• Current Assignee: Liberty Peak Ventures, LLC (Dominion Harbor Enterprises, LLC)
• Original Assignee: American Express Travel Related Services Company, Inc. (American Express Company)
• Inventors: Law, Janice, Weissman, Mary, Durvasula, Sastry VSM, Sacheti, Sandeep K.
• Application Number:
  US11/833,899
• Publication Number:
  US 20080147425A1
• Time in Patent Office: Days
• US Class Current: 705/1
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising

Abstract

Systems and methods that identify and manage partner relationships. The systems and methods presented herein provide that a third-party trustee collect and process confidential customer information from a plurality of interested parties. The third-party trustee acts as a neutral intermediary between the parties. The third-party trustee processes and analyzes the information received from the various parties to identify mutual and/or prospective customers between the interested parties. The processing results may then be used for further analysis to help one or more of the interested parties to improve their marketing efforts, risk management, and servicing of their customers.

Claims

1. A method comprising:

receiving a first customer list from a first partner;

receiving a second customer list from a second partner;

identifying mutual customers across the partners; and

delivering a mutual customer list, wherein the mutual customer list includes names of the identified mutual customers.

2. The method of claim 1, wherein the first customer list includes names of customers of the first partner and customer behavior information for each customer of the first partner, and the second customer list includes names of customers of the second partner and customer behavior information for each customer, and wherein the delivering step comprises:

delivering any available customer behavior information for each identified mutual customer.

3. The method of claim 2, further comprising:

receiving an updated first customer list from the first partner;

identifying differences between the first customer list and the updated first customer list; and

delivering the identified differences with respect to identified mutual customers.

4. The method of claim 3, further comprising:

receiving an updated second customer list from the second partner;

identifying differences between the second customer list and the updated second customer list; and

delivering the identified differences with respect to the identified mutual customers.

5. The method of claim 3, further comprising:

receiving instructions indicating that the first partner is a priority partner; and

performing the steps of identifying differences between the first customer list and the updated first customer list, and delivering the identified differences, prior to performing any processing of the second customer list.

6. The method of claim 1, further comprising:

identifying any error records in the first customer list.

7. The method of claim 1, further comprising:

delivering to a third partner a prospective customer list, wherein the prospective customer list includes a list of customers on the first customer list and the second customer list, but not on a third customer list of the third partner.

8. A method comprising:

maintaining a master customer list including names of customers of an entity;

receiving data from a plurality of partners, wherein the data provided by each individual partner includes names and customer behavior information for customers of the individual partner;

processing the data through a matching algorithm to identify mutual customers between the entity and at least one partner; and

delivering to the entity a mutual customer list including the names and customer behavior information for the identified mutual customers.

9. The method of claim 8, further comprising:

identifying any error records in the data; and

removing any duplicate information from the data.

10. The method of claim 8, further comprising:

standardizing the data received from the plurality of partners before processing the data.

11. The method of claim 8, further comprising:

assigning at least one partner identification number to each identified mutual customer, wherein the partner identification number indicates which partner provided customer behavior information for the identified mutual customer.

12. The method of claim 8, further comprising:

receiving updated data from at least one partner;

identifying differences between the updated data and the previously received data; and

delivering to the entity the identified differences with respect to identified mutual customers.

13. The method of claim 8, further comprising:

receiving instructions from the entity indicating that at least one partner is a priority partner; and

processing the data received from the priority partner prior to performing any processing of data received from other partners.

14. The method of claim 8, further comprising:

identifying at least one prospective customer who is a customer of at least one partner, but is not a customer of the entity; and

delivering to the entity information about the prospective customer.

15. A computer-readable storage medium that stores instructions executable by at least one processing device, comprising:

first instructions that, when executed, cause the processing device to analyze a master customer list having a list of customer names of an entity against data from at least one partner, wherein the data includes the names and customer behavior information for customers of the partner, and identify mutual customers between the entity and the partner; and

second instructions that, when executed, cause the processing device to deliver a list of identified mutual customers.

16. The computer-readable storage medium of claim 15, further comprising:

third instructions that, when executed, cause the processing device to identify any error records in the data; and

fourth instructions that, when executed, cause the processing device to remove any duplicate information from the data.

17. The computer-readable storage medium of claim 15, further comprising:

third instructions that, when executed, cause the processing device to identify differences between updated data received from at least one partner and the original data received from the partner; and

fourth instructions that, when executed, cause the processing device to deliver the identified differences with respect to the identified mutual customers.

18. The computer-readable storage medium of claim 15, further comprising:

third instructions that, when executed, cause the processing device to identify at least one prospective customer, wherein a prospective customer is a customer of at least one partner, but is not a customer of the entity; and

fourth instructions that, when executed, cause the processing device to deliver to the entity information about the prospective customer.

19. The computer-readable storage medium of claim 15, further comprising:

third instructions that, when executed, cause the processing device to identify a priority partner; and

fourth instructions that, when executed, cause the processing device to process any data with respect to the priority partner prior to processing any data with respect to any other partner.