SYSTEM AND METHOD TO PROVIDE INTEGRATED DEVICE, USER, AND ACCOUNT INFORMATION TO USERS
First Claim
1. A method of managing and servicing at least one device communicatively coupled to a network, comprising:
- receiving device information, including at least one of alert information and status information pertaining to the device, from the at least one device over the network;
storing the received device information;
storing business context information, including contract management information that indicates which devices are covered by a contract with a service provider, and at least one of billing management information and order management information related to managing and servicing the at least one device;
storing user access information, the user access information governing access to the stored device information and the stored business context information of the at least one device by a plurality of users;
providing at least one of the stored device information and the business context information to a user of the plurality of users based on the stored user access information; and
determining, by interfacing with a digital system that stores the contract management information, whether the at least one device is to be serviced under the contract based on the contract management information that indicates which devices are covered by the contract.
1 Assignment
0 Petitions
Accused Products
Abstract
A system and method for managing and servicing a device communicatively coupled to a network, including: receiving device information, including alert information and status information, from the device over the network; storing the received device information; storing business context information, including contract management information, billing management information, and order management information related to managing and servicing the device; storing user access information, the user access information governing access to the stored device information and the stored business context information of the device by a plurality of users; and providing the stored device information and the business context information to a user of the plurality of users based on the stored user access information.
66 Citations
33 Claims
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1. A method of managing and servicing at least one device communicatively coupled to a network, comprising:
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receiving device information, including at least one of alert information and status information pertaining to the device, from the at least one device over the network; storing the received device information; storing business context information, including contract management information that indicates which devices are covered by a contract with a service provider, and at least one of billing management information and order management information related to managing and servicing the at least one device; storing user access information, the user access information governing access to the stored device information and the stored business context information of the at least one device by a plurality of users; providing at least one of the stored device information and the business context information to a user of the plurality of users based on the stored user access information; and determining, by interfacing with a digital system that stores the contract management information, whether the at least one device is to be serviced under the contract based on the contract management information that indicates which devices are covered by the contract. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 28, 29)
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10. A system for managing and servicing at least one device communicatively coupled to a network, comprising:
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means for receiving device information, including at least one of alert information and status information pertaining to the device, from the at least one device over the network; means for storing the received device information; means for storing business context information, including contract management information that indicates which devices are covered by a contract with a service provider, and at least one of billing management information and order management information related to managing and servicing the at least one device; means for storing user access information, the user access information governing access to the stored device information and the stored business context information of the at least one device by a plurality of users; means for providing at least one of the stored device information and the business context information to a user of the plurality of users based on the stored user access information; and means for determining, by interfacing with digital system that stores the contract management information, whether the at least one device is to be serviced under the contract based on the contract management information that indicates which devices are covered by the contract. - View Dependent Claims (11, 12, 13, 14, 15, 16, 17, 18, 30, 31, 32, 33)
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19. A computer readable storage medium encoded with instructions, which when executed by a computer cause the computer to implement a method of managing and servicing at least one device communicatively coupled to a network, comprising:
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receiving device information, including at least one of alert information and status information pertaining to the device, from the at least one device over the network; storing the received device information; storing business context information, including contract management information that indicates which devices are covered by a contract with a service provider, and at least one of billing management information and order management information related to managing and servicing the at least one device; storing user access information, the user access information governing access to the stored device information and the stored business context information of the at least one device by a plurality of users; providing at least one of the stored device information and the business context information to a user of the plurality of users based on the stored user access information; and determining, by interfacing with a digital system that stores the contract management information, whether the at least one device is to be serviced under the contract based on the contract management information that indicates which devices are covered by the contract. - View Dependent Claims (20, 21, 22, 23, 24, 25, 26, 27)
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Specification