METHOD AND SYSTEM FOR PROVIDING A RESPONSE TO A USER INSTRUCTION IN ACCORDANCE WITH A PROCESS SPECIFIED IN A HIGH LEVEL SERVICE DESCRIPTION LANGUAGE

• US 20080148014A1
• Filed: 11/19/2007
• Published: 06/19/2008
• Est. Priority Date: 12/15/2006
• Status: Abandoned Application

• Current Assignee: International Business Machines Corporation
• Original Assignee: International Business Machines Corporation
• Inventors: Boulange, Christophe
• Application Number:
  US11/942,247
• Publication Number:
  US 20080148014A1
• Time in Patent Office: Days
• US Class Current: 712/200
• CPC Class Codes: H04L 67/02 based on web technology, e.g. hypertext transfer protocol [HTTP]
• CPC Class Codes: H04M 2207/18 wireless networks
• CPC Class Codes: H04M 3/42382 Text-based messaging services in telephone networks such as PSTN/ISDN, e.g. User-to-User Signalling or Short Message Service for fixed networks
• CPC Class Codes: H04M 3/4938 comprising a voice browser which renders and interprets, e.g. VoiceXML

Abstract

A method, system, and computer program product for providing a response to a user instruction in accordance with a process specified in a high level service description language. A method in accordance with an embodiment of the present invention includes: receiving at a multimodal engine a user instruction using one of at least two available modalities; transmitting the user instruction from the multimodal engine to a high level service description execution engine; executing the high level service description language with the high level service description execution engine to determine a response to the user instruction; and providing the response to the user through the multimodal engine.

Claims

1. A method of providing a response to a user instruction in accordance with a process specified in a high level service description language, comprising:

receiving at a multimodal engine a user instruction using one of at least two available modalities;

transmitting the user instruction from the multimodal engine to a high level service description execution engine;

executing the high level service description language with the high level service description execution engine to determine a response to the user instruction; and

providing the response to the user through the multimodal engine.

2. The method of claim 1, further comprising:

transmitting modality information between the multimodal engine and the high level service description execution engine, wherein the operation of the engine receiving the modality information is modified in accordance with the modality information.

3. The method of claim 2, wherein the modality information is transmitted from the multimodal engine to the high level service description execution engine.

4. The method of claim 3, wherein the modality information describes a modality or modalities which are either available or used at the multimodal engine or specified to the multimodal engine by the user.

5. The method of claim 4, wherein the high level service description execution engine determines a response to the user instruction which is tailored to the modality or modalities which are either available or used at the multimodal engine or specified to the multimodal engine by the user.

6. The method of claim 2, wherein the modality information is transmitted from the high level service description execution engine to the multimodal engine.

7. The method of claim 6, wherein the modality information specifies a preferred modality or modalities for output by the multimodal engine of the response to the user.

8. The method of claim 6, wherein the modality information is specified by a service provider in high level service description language to the high level service description execution engine.

9. A system of providing a response to a user instruction in accordance with a process specified in a high level service description language, comprising:

a system for receiving at a multimodal engine a user instruction using one of at least two available modalities;

a system for transmitting the user instruction from the multimodal engine to a high level service description execution engine;

a system for executing the high level service description language with the high level service description execution engine to determine a response to the user instruction; and

a system for providing the response to the user through the multimodal engine.

10. The system of claim 9, further comprising:

a system for transmitting modality information between the multimodal engine and the high level service description execution engine, wherein the operation of the engine receiving the modality information is modified in accordance with the modality information.

11. The system of claim 10, wherein the modality information is transmitted from the multimodal engine to the high level service description execution engine.

12. The system of claim 11, wherein the modality information describes a modality or modalities which are either available or used at the multimodal engine or specified to the multimodal engine by the user.

13. The system of claim 12, wherein the high level service description execution engine determines a response to the user instruction which is tailored to the modality or modalities which are either available or used at the multimodal engine or specified to the multimodal engine by the user.

14. The system of claim 10, wherein the modality information is transmitted from the high level service description execution engine to the multimodal engine.

15. The system of claim 14, wherein the modality information specifies a preferred modality or modalities for output by the multimodal engine of the response to the user.

16. The system of claim 14, wherein the modality information is specified by a service provider in high level service description language to the high level service description execution engine.

17. A program product stored on a computer readable medium, which when executed, provides a response to a user instruction in accordance with a process specified in a high level service description language, the computer readable medium comprising program code for:

receiving at a multimodal engine a user instruction using one of at least two available modalities;

transmitting the user instruction from the multimodal engine to a high level service description execution engine;

executing the high level service description language with the high level service description execution engine to determine a response to the user instruction; and

providing the response to the user through the multimodal engine.