User interface experiemce system

• US 20080148150A1
• Filed: 12/18/2006
• Published: 06/19/2008
• Est. Priority Date: 12/18/2006
• Status: Active Grant

• Current Assignee: SAP SE
• Original Assignee: SAP AG (SAP SE)
• Inventors: Mall, Sanjeet
• Granted Patent: US 8,032,839 B2
• Time in Patent Office: Days
• US Class Current: 715/707
• CPC Class Codes: G06F 3/038 Control and interface arrangements therefor, e.g. drivers or device-embedded control circuitry
• CPC Class Codes: G06F 3/048 Interaction techniques based on graphical user interfaces [GUI]

Abstract

A method includes determining an initial experience-level of a user based on an initial usage of an application by the user, where the application includes a plurality of selectable features, selecting one or more first features from the selectable features to provide to the user, where the selected first features are based on the initial experience-level of the user, and providing a first user interface to the application to enable the user to utilize the first features. A subsequent experience-level of the user is determined based on the user'"'"'s interactions with the one or more first features, one or more second features are selected from the selectable features to provide to the user, where the selected second features are based on the subsequent experience-level of the user, and a second user interface to the application is provided to enable the user to utilize the second features.

Claims

1. A method comprising:

determining an initial experience-level of a user based on an initial usage of an application by the user, wherein the application includes a plurality of selectable features;

selecting one or more first features from the selectable features to provide to the user, wherein the selected first features are based on the initial experience-level of the user;

providing a first user interface to the application to enable the user to utilize the first features;

determining a subsequent experience-level of the user based on the user'"'"'s interactions with the one or more first features;

selecting one or more second features from the selectable features to provide to the user, wherein the selected second features are based on the subsequent experience-level of the user; and

providing a second user interface to the application to enable the user to utilize the second features.

2. The method of claim 1,

wherein the initial experience-level characterizes the user'"'"'s ability to operate and/or navigate the application when the user is relatively unfamiliar with the application, and

wherein the subsequent experience-level characterizes the user'"'"'s ability to operate and/or navigate the application when the user is relatively more familiar with the application.

3. The method of claim 1, wherein determining the initial experience-level comprises:

providing one or more queries to the user;

receiving one or more responses to the one or more queries; and

determining the initial experience-level of the user based the one or more responses.

4. The method of claim 1, wherein determining the subsequent experience-level comprises:

providing a default set of the selectable features to the user;

monitoring the user'"'"'s usage of the default set of features over a time period; and

determining an adjustment to the default set of features based on the initial usage.

5. The method of claim 1, wherein the plurality of selectable features are configured to be turned on or off based on the user'"'"'s experience-level, while the application remains operable.

6. The method of claim 1, wherein providing the second user interface to the application comprises notifying the user that a new interface to the application has been provided.

7. The method of claim 1, further comprising:

determining a third experience-level of the user based on the user'"'"'s interactions with the one or more second features;

selecting one or more third features from the selectable features to provide to the user, wherein the selected third features are based on the third experience-level of the user; and

providing a third user interface to the application to enable the user to utilize the third features.

8. The method of claim 1 wherein determining a subsequent experience-level comprises:

determining a frequency and/or time of usage of the one or more first features, with respect to the user.

9. The method of claim 1, wherein determining the subsequent experience-level comprises:

making a comparison of the user'"'"'s interactions with the one or more selected first features over a first time period to the user'"'"'s interactions with the one or more selected first features over a second time period; and

determining the subsequent experience-level based on the comparison.

10. The method of claim 1, wherein the application is a customer resource management (CRM) application.

11. A computer program product for adjusting features of an application based on an experience-level of a user, the computer program product being tangibly embodied on a computer-readable medium and including executable code that, when executed, is configured to cause a data processing apparatus to:

select one or more features, associated with the application, to be provided to a user;

provide a user interface associated with the application including the selected features;

determine the experience-level based on the user'"'"'s interaction with the selected features; and

adjust the selected features based on the experience-level.

12. The computer program product of claim 11 wherein the data processing apparatus configured to select is further configured to:

provide one or more queries to the user;

receive one or more responses to the one or more queries;

determine an initial experience-level of the user with the application; and

select the one or more features based on the initial experience-level.

15. The computer program product of claim 11 wherein the data processing apparatus configured to adjust configured select, deselect, or otherwise adjust the selected features.

17. The computer program product of claim 11 wherein the data processing is further configured to notify the user of an adjustment.

13. The computer program product of claim 111 wherein the data processing apparatus is further configured to receive a selection of one or more of the user'"'"'s interactions to monitor to determine the experience-level.

14. The computer program product of claim 111 wherein the data processing apparatus configured to determine the experience-level is configured to monitor with respect to the user:

a time spent performing an operation associated with the application using the user interface;

a time spent navigating between two or more screens associated with the user interface;

a number of attempts required to perform an operation;

a frequency of asking for help to perform an operation; and

/or

responses to queries.

16. The computer program product of claim 111 wherein the data processing apparatus configured to adjust is configured to:

provide the user with an option of accepting an adjustment to the one or more features based on the experience-level;

determine an acceptance by the user; and

adjust the selected features based on the adjustment and/or the acceptance.

18. A system comprising:

a user interface configurable based on an initial experience-level associated with a user;

a monitor configured to track the user'"'"'s interactions with the user interface and further configured to determine a subsequent experience-level associated with the user based on the user'"'"'s interactions; and

a processor configured to adjust the user interface based on the subsequent experience-level.

19. The system of claim 18 wherein the monitor is configured to determine the subsequent experience-level based on one or more categories of user interactions.

20. The system of claim 18 wherein the processor is configured to adjust the user interface while the user is interacting with the user interface.