INTERACTIVE CONTENT FOR CLICK-TO-CALL CALLS
First Claim
1. A method for facilitating delivery of content to a user in association with a click-to-call call comprising:
- receiving a request to initiate a click-to-call call with a remote endpoint, the click-to-call initially triggered by a user at a user terminal;
sending instructions to initiate the click-to-call call with the remote endpoint; and
when the click-to-call call is held, effecting delivery outside of a bearer path for the click-to-call call of supplemental content to the user terminal for presentation to the user.
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0 Petitions
Accused Products
Abstract
In a click-to-call (C2C) communication environment, a web client of a computing terminal is configured to initiate a C2C call when a user selects a call tag provided in a web page being presented to the user. The call is intended to be established between a remote endpoint associated with the call tag and one of either the computing terminal or another terminal associated with the user. If the C2C call is directed to an automated system and placed in a queue or on hold, the present invention allows supplemental content intended for the user to be delivered to the web client from which the C2C call was initiated. The web client may present the supplemental content to the user.
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Citations
24 Claims
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1. A method for facilitating delivery of content to a user in association with a click-to-call call comprising:
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receiving a request to initiate a click-to-call call with a remote endpoint, the click-to-call initially triggered by a user at a user terminal; sending instructions to initiate the click-to-call call with the remote endpoint; and when the click-to-call call is held, effecting delivery outside of a bearer path for the click-to-call call of supplemental content to the user terminal for presentation to the user. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18)
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19. A system for facilitating delivery of content to a user in association with a click-to-call call comprising:
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at least one communication interface; and a control system associated with the at least one communication interface and adapted to; receive a request to initiate a click-to-call call with a remote endpoint, the click-to-call call initially triggered by a user at a user terminal; send instructions to initiate the click-to-call call with the remote endpoint; and when the click-to-call call is held, effect delivery outside of a bearer path for the click-to-call call of supplemental content to the user terminal for presentation to the user. - View Dependent Claims (20, 21, 22, 23)
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24. A network for facilitating delivery of content to a user in association with a click-to-call call comprising:
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means for receiving a request to initiate a click-to-call call with a remote endpoint, the click-to-call initially triggered by a user at a user terminal; means for sending instructions to initiate the click-to-call call with the remote endpoint; and when the click-to-call call is held, means for effecting delivery outside of a bearer path for the click-to-call call of supplemental content to the user terminal for presentation to the user.
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Specification