METHOD AND SYSTEM FOR INDICATING THE OCCURRENCE OF AN EVENT

• US 20080153463A1
• Filed: 12/21/2006
• Published: 06/26/2008
• Est. Priority Date: 12/21/2006
• Status: Abandoned Application

• Current Assignee: Scenera Technologies LLC (Scenera Research LLC)
• Original Assignee: Scenera Technologies LLC (Scenera Research LLC)
• Inventors: Morris, Robert P.
• Application Number:
  US11/614,216
• Publication Number:
  US 20080153463A1
• Time in Patent Office: Days
• US Class Current: 455/412.2
• CPC Class Codes: H04M 2201/18 Comparators
• CPC Class Codes: H04M 2203/2016 Call initiation by network rather than by subscriber
• CPC Class Codes: H04M 2203/2083 Confirmation by serviced party
• CPC Class Codes: H04M 3/533 Voice mail systems
• CPC Class Codes: H04M 3/537 Arrangements for indicating the presence of a recorded message , whereby the presence information might include a preview or summary of the message

Abstract

A method and system are disclosed for indicating the occurrence of an event. According to an exemplary embodiment, a method is described for indicating the occurrence of an event. The method includes receiving an event message including an event identifier identifying an event that has occurred. The method also includes determining a recipient of a notification message indicating the occurrence of the event. The method further includes identifying non-visual content for non-visual presentation associated with the occurrence of the event. The method still further includes sending the notification message including the non-visual content to an agent associated with the recipient without including visual information for visual presentation in the notification message that identifies the occurrence of the event, allowing the agent to automatically present the non-visual content to the recipient to indicate the occurrence of the event.

Claims

1. A method for indicating the occurrence of an event, the method comprising:

receiving an event message including an event identifier identifying an event that has occurred;

determining a recipient of a notification message indicating the occurrence of the event;

identifying non-visual content for non-visual presentation associated with the occurrence of the event; and

sending the notification message including the non-visual content to an agent associated with the recipient without including visual information for visual presentation in the notification message that identifies the occurrence of the event, allowing the agent to automatically present the non-visual content to the recipient to indicate the occurrence of the event.

2. The method of claim 1, wherein the event identifier includes a character string used in identifying the event that has occurred.

3. The method of claim 1, wherein the event message includes at least one of recipient information associated with the recipient of the notification message and source information associated with a source of the event message.

4. The method of claim 3, wherein determining the recipient of the notification message comprises using at least one of the recipient information, the source information, and the event identifier to determine the recipient of the notification message.

5. The method of claim 3, comprising using at least one of the recipient information, the source information, and the event identifier to determine the recipient of the notification message as a subscriber in a subscription list, wherein the subscriber is associated with the at least one of the recipient information, the source information, and the event identifier.

6. The method of claim 3, wherein at least one of the recipient and source information includes at least one of a status, a location, and an entity associated with event.

7. The method of claim 1, wherein determining the recipient of the notification message comprises using information included in a request message, requesting information about the event after the event message is received, to determine the recipient of the notification message.

8. The method of claim 1, wherein identifying non-visual content for non-visual presentation associated with the occurrence of the event is based on an association of the event identifier with information associated with at least one of a recipient of the notification message, a source of the event message, an entity associated with an occurrence of an event, a time associated with an occurrence of an event, a duration associated with an occurrence of an event, a capability of at least one of a recipient and a recipient'"'"'s agent to process non-visual content, and a status of an entity associated with the occurrence of an event.

9. The method of claim 1, comprising generating the notification message including the non-visual content.

10. The method of claim 1, wherein the notification message is sent to the agent of the recipient in a manner that allows the agent to at least one of:

automatically present the non-visual content to the recipient substantially in real-time in relation to the occurrence of the event; and

automatically present the non-visual content to the recipient when the recipient is determined to be available for perceiving the non-visual content.

11. The method of claim 1, wherein the non-visual content includes at least one of audio content and tactile content.

12. The method of claim 1, wherein the notification message includes retention information including a retention period defining a period after the occurrence of the event, after which, the notification message is to be automatically deleted.

13. The method of claim 12, wherein the retention information includes a deletion instruction indicating the notification message is to be automatically deleted in association with the presentation of the non-visual content.

14. The method of claim 1, wherein determining the recipient, identifying the non-visual content, and sending the notification message occur under control of a device that does not include the agent and the device performs at least one of receiving the event message and generating the event message.

15. A system for indicating the occurrence of an event, the system comprising:

a notification handler configured to receive an event message including an event identifier identifying an event that has occurred;

an event-content mapper configured to identify non-visual content for non-visual presentation associated with the occurrence of the event;

wherein, the notification handler is configured to determine a recipient of a notification message indicating the occurrence of the event, and send the notification message including the non-visual content to an agent associated with the recipient without including visual information for visual presentation in the notification message that identifies the occurrence of the event, allowing the agent to automatically present the non-visual content to the recipient to indicate the occurrence of the event.

16. The system of claim 15, wherein the event identifier includes a character string used in identifying the event that has occurred.

17. The system of claim 15, wherein the event message includes at least one of recipient information associated with the recipient of the notification message and source information associated with a source of the event message.

18. The system of claim 17, wherein the notification handler is configured to use at least one of the recipient information, the source information, and the event identifier to determine the recipient of the notification message.

19. The system of claim 17, comprising a subscription handler configured to use at least one of the recipient information, the source information, and the event identifier to determine the recipient of the notification message as a subscriber in a subscription list, wherein the subscriber is associated with the at least one of the recipient information, the source information, and the event identifier.

20. The system of claim 17, wherein at least one of the recipient and source information includes at least one of a status, a location, and an entity associated with event.

21. The system of claim 15, wherein the notification handler is configured to use information included in a request message, requesting information about the event after the event message is received, to determine the recipient of the notification message.

22. The system of claim 15, comprising an event-content preference database including an association of the event identifier with information associated with at least one of a recipient of the notification message, a source of the event message, an entity associated with an occurrence of an event, a time associated with an occurrence of an event, a duration associated with an occurrence of an event, a capability of at least one of a recipient and a recipient'"'"'s agent to process non-visual content, and a status of an entity associated with the occurrence of an event;

and wherein the event-content mapper is configured to query the event-content preference database for content associated with the event identifier.

23. The system of claim 15, wherein the notification handler is configured to send the notification message to the agent of the recipient in a manner that allows the agent to at least one of:

automatically present the non-visual content to the recipient substantially in real-time in relation to the occurrence of the event; and

automatically present the non-visual content to the recipient when the recipient is determined to be available for perceiving the non-visual content.

24. The system of claim 15, wherein the non-visual content includes at least one of audio content and tactile content.

25. The system of claim 15, wherein the notification message includes retention information including a retention period defining a period after the occurrence of the event, after which, the notification message is to be automatically deleted.

26. The system of claim 25, wherein the retention information includes a deletion instruction indicating the notification message is to be automatically deleted in association with the presentation of the non-visual content.

27. A computer readable medium containing a computer program, executable by a machine, for indicating the occurrence of an event, the computer program comprising executable instructions for:

receiving an event message including an event identifier identifying an event that has occurred;

determining a recipient of a notification message indicating the occurrence of the event;

identifying non-visual content for non-visual presentation associated with the occurrence of the event; and

sending the notification message including the non-visual content to an agent associated with the recipient without including visual information for visual presentation in the notification message that identifies the occurrence of the event, allowing the agent to automatically present the non-visual content to the recipient to indicate the occurrence of the event.

28. A system for indicating the occurrence of an event, the system comprising:

means for receiving an event message including an event identifier identifying an event that has occurred;

means for determining a recipient of a notification message indicating the occurrence of the event;

means for identifying non-visual content for non-visual presentation associated with the occurrence of the event; and

means for sending the notification message including the non-visual content to an agent associated with the recipient without including visual information for visual presentation in the notification message that identifies the occurrence of the event, allowing the agent to automatically present the non-visual content to the recipient to indicate the occurrence of the event.