METHOD AND SYSTEM FOR CONTRACT BASED CALL CENTER AND/OR CONTACT CENTER MANAGEMENT
First Claim
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1. A method for allocating contacts to a vendor, comprising determining an allocation of contacts to said vendor based upon one of a client-to-service provider payment structure, a service provider-to-vendor payment structure, and a client contact handling demand.
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Abstract
A method (and system) for allocating contacts to a vendor including determining an allocation of contacts to a vendor based upon one of a client to service provider payment structure, a service provider to vendor payment structure, and a client contact handling demand.
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Citations
20 Claims
- 1. A method for allocating contacts to a vendor, comprising determining an allocation of contacts to said vendor based upon one of a client-to-service provider payment structure, a service provider-to-vendor payment structure, and a client contact handling demand.
- 10. A system for allocating contacts to a vendor, comprising a contact allocation determiner that determines an allocation of contacts to said vendor based upon one of a client-to-service provider payment structure, a service provider to vendor payment structure, and a client contact handling demand.
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20. A system for allocating contacts to a vendor comprising means for determining an allocation of contacts to said vendor based upon one of a client-to-service provider payment structure, a service provider-to-vendor payment structure, and a client contact handling demand.
Specification