System and method for managing requests for services
First Claim
1. :
- A readable-media for use in connection with a processing system having instructions for managing service requests, the instructions performing steps comprising;
populating a registry with a plurality of service providers;
creating a work order from a request for services received from a service requestor where the work order is to be routed to one or more service providers selected from the registry for the purpose of having one or more of the selected service providers indicate an acceptance of the work order; and
causing payment to be made to a selected service provider that indicated an acceptance of the work order, which was then assigned the work order, and which completed at least a portion of the work order using a fund associated with the service requester.
4 Assignments
0 Petitions
Accused Products
Abstract
A system and method for managing requests for services, in particular via the use of the Internet. The system maintains a information concerning capabilities and availabilities of a plurality of service providers such as repair technicians, temporary employees, in-home health care providers (e.g., nurses), and the like, which information is viewable by service requesters. In response to the receipt of a service request from a service requester, a work order is created and routed to one or more of the service providers for the purpose of having one or more of the selected service providers indicate an acceptance of the work order. The service providers may be automatically selected using the information maintained within the system or may be manually selected, for example, by the service requestor.
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Citations
26 Claims
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1. :
- A readable-media for use in connection with a processing system having instructions for managing service requests, the instructions performing steps comprising;
populating a registry with a plurality of service providers;
creating a work order from a request for services received from a service requestor where the work order is to be routed to one or more service providers selected from the registry for the purpose of having one or more of the selected service providers indicate an acceptance of the work order; and
causing payment to be made to a selected service provider that indicated an acceptance of the work order, which was then assigned the work order, and which completed at least a portion of the work order using a fund associated with the service requester. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14)
- A readable-media for use in connection with a processing system having instructions for managing service requests, the instructions performing steps comprising;
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15. :
- A method for managing service requests, comprising;
accepting information provided via a network connection from a plurality of service providers, the information being representative of capabilities and availabilities of each of the service providers creating a registry comprising the information provided by each of the plurality of service providers;
creating a work order from a request for services received from a service requestor;
routing the work order to one or more service providers selected from the registry for the purpose of having one or more of the selected service providers indicate an acceptance of the work order; and
causing payment to be made to a selected service provider that indicated an acceptance of the work order, which was then assigned the work order, and which completed at least a portion of the work order using a fund associated with the service requestor. - View Dependent Claims (16, 17, 18, 19, 20, 21, 22, 23, 24, 25)
- A method for managing service requests, comprising;
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26-29. -29. (canceled)
Specification