Method For Communication Management

• US 20080168168A1
• Filed: 01/10/2007
• Published: 07/10/2008
• Est. Priority Date: 01/10/2007
• Status: Active Grant

• Current Assignee: Microsoft Technology Licensing LLC (Microsoft Corporation)
• Original Assignee: Nuance Communications, Inc. (Microsoft Corporation)
• Inventors: Finn, Peter G., Dawson, Christopher J., Hamilton, Rick A., Langford, John S.
• Granted Patent: US 8,712,757 B2
• Time in Patent Office: Days
• US Class Current: 709/224
• CPC Class Codes: H04L 41/00 Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
• CPC Class Codes: H04L 41/22 comprising specially adapted graphical user interfaces [GUI]
• CPC Class Codes: H04L 65/1083 In-session procedures
• CPC Class Codes: H04L 65/1096 Supplementary features, e.g. call forwarding or call holding systems providing special services or facilities to telephony subscribers H04M3/42

Abstract

A method for communication management includes receiving at least one keyword and receiving a replay time span input. Further, the method includes receiving a plurality of communication inputs including at least a first communication input and a second communication input, monitoring at least the first communication input and second communication input for the at least one keyword, and determining an instantiation of the at least one keyword in at least one of the first communication input and second communication input. Additionally, the method includes associating the determined instantiation with one of the first communication input and second communication input, and providing at least a portion of the communication associated with the determined instantiation based on the replay time span input responsive to the instantiation.

Claims

1. A method for communication management, the method comprising:

receiving at least one keyword;

receiving a replay time span input;

receiving a plurality of communication inputs, the plurality including at least a first communication input and a second communication input;

monitoring at least the first communication input and the second communication input for the at least one keyword;

determining an instantiation of the at least one keyword in at least one of the first communication input and the second communication input;

associating the determined instantiation with one of the first communication input and the second communication input; and

providing at least a portion of the communication associated with the determined instantiation based on the replay time span input responsive to the instantiation.

2. The method of claim 1 wherein the plurality of communication inputs include at least one of the group consisting of audiovisual communication and textual communication.

3. The method of claim 1 further comprising:

receiving a priority ranking for each received keyword.

4. The method of claim 3 wherein the priority ranking includes a priority lock.

5. The method of claim 4 wherein the priority ranking includes a priority responsive to a communication source.

6. The method of claim 4 wherein the priority ranking includes a priority responsive to at least one keyword.

7. The method of claim 1 further comprising:

determining an active window, and wherein providing at least a portion of the communication comprises;

determining whether the active window is associated with the determined instantiation; and

switching the active window to the window associated with the determined instantiation based on the determination.

8. The method of claim 1 further comprising:

recording each of the plurality of communication inputs;

preparing a text transcript of each of the plurality of communication inputs based on the recording; and

storing the text transcript.

9. The method of claim 1 wherein the determining an instantiation comprises:

determining at least one audible communication input;

directing the at least one audible communication input to a speech recognition engine;

receiving a speech recognition engine output; and

monitoring the speech recognition engine output for the keyword.

10. The method of claim 1 wherein receiving the keyword comprises receiving an audible input and wherein determining the instantiation comprises comparing at least one of the first communication input and the second communication input with the received audible input.

11. The method of claim 1 wherein providing at least a portion of the communication associated with the determined instantiation comprises adjusting a volume of the associated communication input.

13. The medium of claim 10 further comprising:

computer readable code for determining an active window, and wherein computer readable code for providing at least a portion of the communication comprises;

computer readable code for determining whether the active window is associated with the determined instantiation; and

computer readable code for switching the active window to the window associated with the determined instantiation based on the determination.

14. The medium of claim 10 further comprising:

computer readable code for recording each of the plurality of communication inputs;

computer readable code for preparing a text transcript of each of the plurality of communication inputs based on the recording; and

computer readable code for storing the text transcript.

15. The medium of claim 10 wherein the computer readable code for determining an instantiation comprises:

computer readable code for determining at least one audible communication input;

computer readable code for directing the at least one audible communication input to a speech recognition engine;

computer readable code for receiving a speech recognition engine output; and

computer readable code for monitoring the speech recognition engine output for the keyword.

16. The medium of claim 10 wherein computer readable code for receiving the keyword comprises computer readable code for receiving an audible input and wherein computer readable code for determining the instantiation comprises computer readable code for comparing at least one of the first communication input and second communication input with the received audible input.

17. The medium of claim 10 wherein computer readable code for providing at least a portion of the communication associated with the determined instantiation comprises computer readable code for adjusting volume of the associated communication input.

12. A computer usable medium including computer readable code for communication management, the medium comprising:

computer readable code for receiving at least one keyword;

computer readable code for receiving a replay time span input;

computer readable code for receiving a plurality of communication inputs, the plurality including at least a first communication input and a second communication input;

computer readable code for monitoring at least the first communication input and second communication input for the at least one keyword;

computer readable code for determining an instantiation of the at least one keyword in at least one of the first communication input and second communication input;

computer readable code for associating the determined instantiation with one of the first communication input and second communication input; and

computer readable code for providing at least a portion of the communication associated with the determined instantiation based on the replay time span input responsive to the instantiation.

18. A system for communication management, the system comprising:

means for receiving at least one keyword;

means for receiving a replay time span input;

means for receiving a plurality of communication inputs, the plurality including at least a first communication input and a second communication input;

means for monitoring at least the first communication input and second communication input for the at least one keyword;

means for determining an instantiation of the at least one keyword in at least one of the first communication input and second communication input;

means for associating the determined instantiation with one of the first communication input and second communication input; and

means for providing at least a portion of the communication associated with the determined instantiation based on the replay time span input responsive to the instantiation.