Dynamic Number Keypad for Networked Phones

• US 20080169944A1
• Filed: 01/15/2007
• Published: 07/17/2008
• Est. Priority Date: 01/15/2007
• Status: Abandoned Application

• Current Assignee: Cisco Technology, Inc. (Cisco Systems, Inc.)
• Original Assignee: Cisco Technology, Inc. (Cisco Systems, Inc.)
• Inventors: HOWARTH, ARTHUR G., TOEBES, JOHN A.
• Application Number:
  US11/623,284
• Publication Number:
  US 20080169944A1
• Time in Patent Office: Days
• US Class Current: 341/23
• CPC Class Codes: H04M 1/2472 with programmable function keys
• CPC Class Codes: H04M 1/72466 with selection means, e.g. keys, having functions defined by the mode or the status of the device
• CPC Class Codes: H04M 3/42178 by downloading data to substation equipment
• CPC Class Codes: H04M 3/493 Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals

Abstract

Methods and apparatus for allowing images displayed on a keypad of a networked phone to be dynamically changed are disclosed. According to one aspect of the present invention, a networked phone apparatus includes a dynamic keypad and control channel logic. The dynamic keypad has a plurality of dynamic keys that each display images. The control channel logic causes the images displayed on the plurality of dynamic keys to be changed. The networked phone apparatus may be a hardware based phone apparatus or a software based phone apparatus.

Claims

1. A networked phone apparatus comprising:

a dynamic keypad, the dynamic keypad including a plurality of dynamic keys, the plurality of dynamic keys being arranged to display images, wherein the dynamic keypad is arranged to be used as a phone keypad; and

control channel logic, the control channel logic being arranged to cause the images displayed on the plurality of dynamic keys to be changed.

2. The networked phone apparatus of claim 1 wherein the control channel logic is further arranged to cause the images displayed on the plurality of dynamic keys to be changed based on a command received from an interactive voice response (IVR) system.

3. The networked phone apparatus of claim 1 wherein the control channel logic is arranged to cause a first set of the images to be displayed on the plurality of dynamic keys when a first menu associated with the IVR system is active and to cause a second set of images to be displayed on the plurality of dynamic keys when a second menu associated with the IVR system is active.

4. The networked phone apparatus of claim 2 wherein the control channel logic is further arranged to cause images associated with a default keypad configuration to be displayed on the plurality of dynamic keys when the networked phone apparatus does not have an active connection to the IVR system.

5. The networked phone apparatus of claim 2 wherein the dynamic keypad is arranged to obtain an input, and the control channel logic is further arranged to cause the input to be provided to the IVR system.

6. The networked phone apparatus of claim 1 wherein the dynamic keypad is arranged to obtain an input, the networked phone apparatus further including:

dialing logic, the dialing logic being arranged to cause the input to be translated into a phone number, the dialing logic further being arranged to cause the phone number to be dialed.

7. The networked phone apparatus of claim 1 wherein the plurality of dynamic keys includes a plurality of light emitting diodes (LEDs), the plurality of LEDs being arranged to cause the images to be displayed, and wherein the control channel logic is arranged to control the images by controlling the plurality of light emitting diodes.

8. A method comprising:

displaying a first image on a first dynamic key of a plurality of dynamic keys associated with a dynamic keypad of a networked phone;

receiving an input, the input being a selection of the first image; and

performing an action in response to the input.

9. The method of claim 8 further including:

establishing a connection between the networked phone and an interactive voice response (IVR) system, the IVR system including an application, wherein the first image is associated with the application.

10. The method of claim 9 wherein the first image is associated with an option of a first menu associated with the application, and wherein performing the action in response to the input includes activating the option.

11. The method of claim 9 wherein the first image is associated with a first menu of the application, the method further including:

determining if a second menu associated with the application is initiated; and

displaying a second image on the first dynamic key instead of the first image it if is determined that the second menu is initiated.

12. The method of claim 9 wherein the first image is associated with a first menu of the application, the method further including:

requesting that the first image be displayed on the first dynamic key.

13. The method of claim 8 wherein the first image is associated with a phone number, and performing the action in response to the input includes dialing the phone number.

14. The method of claim 8 wherein the plurality of dynamic keys includes a plurality of light emitters, and displaying the first image on the first dynamic key includes controlling the plurality of light emitters.

15. Logic encoded in one or more tangible media for execution and when executed operable to:

cause a first image to be displayed on a first dynamic key of a plurality of dynamic keys associated with a dynamic keypad of a networked phone;

cause an input to be received, the input being a selection of the first image; and

cause an action to be performed in response to the input.

16. The logic of claim 15 further operable to:

cause a connection to be established between the networked phone and an interactive voice response (IVR) system, the IVR system including an application, wherein the first image is associated with the application.

17. The logic of claim 16 wherein the first image is associated with an option of a first menu associated with the application, and wherein the logic operable to cause the action to be performed in response to the input is operable to cause the option to be activated.

18. The logic of claim 16 wherein the first image is associated with a first menu of the application, the logic further being operable to:

cause a determination of whether a second menu associated with the application is initiated; and

cause a second image to be displayed on the first dynamic key instead of the first image it if the determination is that that the second menu is initiated.

19. The logic of claim 16 wherein the first image is associated with a first menu of the application, the logic further being operable to:

cause a request to be made to display the first image on the first dynamic key.

20. The logic of claim 15 wherein the first image is associated with a phone number, and the logic operable to cause the action to be performed in response to the input includes logic operable to cause the phone number to be dialed.

21. An apparatus comprising:

means for displaying a first image on a first dynamic key of a plurality of dynamic keys associated with a dynamic keypad of a networked phone;

means for receiving an input, the input being a selection of the first image; and

means for performing an action in response to the input.