Method and system for communicating information

• US 20080170673A1
• Filed: 01/12/2007
• Published: 07/17/2008
• Est. Priority Date: 01/12/2007
• Status: Active Grant

• Current Assignee: SecuReach Solutions, LLC
• Original Assignee: Secureach Systems Incorporated
• Inventors: Pap, Steven M., Schlueter, Eric William
• Granted Patent: US 8,184,781 B2
• Time in Patent Office: Days
• US Class Current: 379/88.22
• CPC Class Codes: H04M 3/16 with lock-out or secrecy provision in party-line systems
• CPC Class Codes: H04M 3/53316 Messaging centre selected by message originator

Abstract

System and method for communicating information from an information provider to a recipient are provided. One illustrative application for the system and method is in a medical practice. The system and method may be used as an automated patient medical information message retrieval system to communicate certain medical information from the medical provider to patients. The system and method permits a provider of medical information, such as a physician'"'"'s office, to generate messages containing medical information and to deliver the message to a destination mailbox. The patient is provided with a telephone number, personal voice mailbox number, and a personal voice mailbox PIN, to access and retrieve the medical message from the destination mailbox.

Claims

1. A method for communicating information from an information provider to a recipient comprising:

providing a secure destination information mailbox;

generating a voice message containing information with computer software; and

delivering said voice message to said secure destination mailbox via a global computer network.

2. The method of claim 1, wherein said generating said message containing information comprises dictating a voice message containing medical information.

3. The method of claim 2, wherein said dictated voice message is electronically processed by computer software.

4. The method of claim 3, wherein said computer software comprises an applet.

5. The method of claim 4, wherein said processed message is delivered and temporarily stored in memory located on a global computer network server.

6. The method of claim 5, wherein said message is delivered from said global computer network server to said destination mailbox located on a second server.

7. The method of claim 6, wherein said second server is not accessible via said global computer network.

8. The method of claim 7, wherein said second server comprises a database server.

9. The method of claim 1, further comprising generating and delivering an alert to said recipient that a message containing information has been delivered to said destination mailbox.

10. The method of claim 9, further comprising scanning said database server for messages for which an alert must be delivered to said recipient.

11. The method of claim 10, wherein said database server communicates with a media convergence server and electronically delivers information to said media convergence server required to send said alert to said recipient.

12. The method of claim 11, wherein said media convergence server processes said information received from said database server into a form which can be executed by a call manager server, and then delivers said processed information to said call manager server.

13. The method of claim 12, wherein said call manager server places a call to said recipient via the public switch telephone network, based on the information provided by said media convergence server.

14. The method of claim 13, wherein said call manager delivers a message to said database server that a call has been placed by said call manager to said recipient.

15. The method of claim 14, wherein computer software stored on said media convergence server logs information relating to the call in the memory of the database server.

16. The method of claim 1, further comprising providing said recipient with remote access to said destination mailbox to permit retrieval of delivered messages.

17. The method of claim 16, wherein providing access to said destination mailbox comprises providing said recipient with a telephone number, mailbox number, and mailbox PIN.

18. The method of claim 17, wherein said recipient remotely accesses said message stored in said destination mailbox located on said database server via a telephony system.

19. The method of claim 18, wherein said recipient inbound telephone call is received by a gateway.

20. The method of claim 19, wherein said gateway delivers said call to said call manager server.

21. The method of claim 20, wherein said call manager server communicates with said media convergence server via a computer telephony interface.

22. The method of claim 21, wherein said media convergence server communicates with said database server, locates stored messages, and permits retrieval by said receipt.

23. The method of claim 1, further comprising generating an alert retrievable by said information provider notifying said information provider that said recipient has not retrieved said message from said destination mailbox.

24. The method of claim 22, further comprising generating an alert retrievable by said information provider notifying said information provider that said recipient has retrieved said message from said destination mailbox.

25. The method of claim 1, further comprising generating and delivering a written message to said recipient alerting said recipient that a message has been delivered to said mailbox for retrieval.

26. The method of claim 25, wherein said written message comprises an electronic mail message delivered to a destination electronic mail address of said recipient.

27. The method of claim 24, further comprising generating an alert to said information provider that said recipient has not complied with a requirement communicated to said recipient in said message.

28. A method for communicating medical information from a medical provider to a patient comprising:

providing a secure destination mailbox;

generating a message containing medical information with computer software; and

delivering said message to said secure destination mailbox via a global computer network.

29. A method for communicating medical information from a medical provider to a patient comprising:

providing a secure destination information mailbox accessible by said patient;

generating a voice message containing medical information with computer software via a global computer network browser; and

delivering said message to said secure destination mailbox.