EMERGENCY RESPONDER REPLY SYSTEM AND RELATED METHODS

• US 20080175356A1
• Filed: 01/21/2008
• Published: 07/24/2008
• Est. Priority Date: 01/22/2007
• Status: Active Grant

• Current Assignee: IAR
• Original Assignee: IAM Technologies, LLC
• Inventors: Seidberg, Daniel R., Pinsky, Bradley M.
• Granted Patent: US 8,009,810 B2
• Time in Patent Office: Days
• US Class Current: 379/45
• CPC Class Codes: G08B 25/08 using communication transmission lines G08B13/19658, G08B21/0286, G08B25/016 take precedence

Abstract

An emergency responder reply system (ERRS) and method are disclosed that minimize, and in many instances eliminate, the delays frequently associated with responding to emergency and other events requiring response services. In one embodiment, a method includes receiving a telephonic response from a responder to a dispatch for services; obtaining information about the responder from which a telephonic response has been received; and providing the information via an Internet-based web portal.

Claims

1. A method comprising:

receiving a telephonic response from a responder to a dispatch for services;

obtaining information about the responder from which the telephonic response has been received; and

providing the information via a display.

2. The method of claim 1, wherein the obtaining includes identifying the responder based on a telephone number from which the responder called.

3. The method of claim 2, wherein the obtaining further includes identifying the responder based on a telephone number to which the responder called.

4. The method of claim 1, wherein the obtaining includes identifying the responder based on a personal identification number (PIN) entered by the responder.

5. The method of claim 1, wherein the receiving includes capturing at least one of:

a time of the telephonic response, a telephone number the responder called, a telephone number the responder called from, a voice or text entry by the responder in response to a prompt or a personal identification number.

6. The method of claim 1, wherein the information includes at least one of the following regarding the responder:

an identification, expertise, the subscriber with which the responder is associated, where the responder will respond to the dispatch, or when the responder will arrive at an indicated destination.

7. The method of claim 1, wherein the obtaining further includes obtaining additional information about a subscriber, the additional information including at least one of:

an on-duty field including a list of available responders for the subscriber including expertise of each available responder and where stationed;

a now responding field including a list of responding responders, a destination where responding and expected time of arrival of the responding responder to a dispatch;

a message field from a subscriber or responder;

or information about a dispatch.

8. The method of claim 1, further comprising calculating an estimated response time of the at least one responder to the dispatch.

9. The method of claim 1, wherein the telephonic response includes at least one of the following regarding the responder:

identification, anticipated response time, expertise, or where the responder will respond to the dispatch.

10. The method of claim 1, wherein the providing includes providing to a plurality of subscribers selected from the group consisting of:

an initiator of the dispatch, a responding agency to which the at least one responder belongs, responders, and third party entities.

11. The method of claim 1, wherein the receiving includes receiving a telephonic response from a plurality of responders simultaneously, and the providing includes providing the information about each responder.

12. The method of claim 1, further comprising receiving the dispatch for services from a subscriber, and notifying the responder of the dispatch prior to the receiving.

13. The method of claim 1, wherein the providing includes providing the information via an Internet-based web portal.

14. A system comprising:

an automated receiver that receives a telephonic response from a responder to a dispatch for services;

an automated obtainer that obtains information about the responder from which the telephonic response has been received; and

an Internet-based web portal accessible to a plurality of subscribers for providing the information to the plurality of subscribers.

15. The system of claim 14, wherein the obtainer identifies the responder based on a telephone number from which the responder called.

16. The system of claim 15, wherein the obtainer further identifies the responder based on a telephone number to which the responder called.

17. The system of claim 14, wherein the obtainer identifies the responder based on a personal identification number (PIN) entered by the responder.

18. The system of claim 14, wherein the receiver captures at least one of:

a time of the telephonic response, a telephone number the at least one responder called, a telephone number the at least one responder called from, a voice or text entry by the at least one responder in response to a prompt, or a personal identification number.

19. The system of claim 14, wherein the information includes at least one of the following regarding the responder:

an identification, expertise, the subscriber with which the responder is associated, where the responder will respond to the dispatch, or when the responder will arrive at an indicated destination.

20. The system of claim 14, wherein the obtainer further obtains additional information about a subscriber, the additional information including at least one of:

an on-duty field including a list of available responders for the subscriber including expertise of each available responder and where stationed;

a now responding field including a list of responding responders, a destination where responding and expected time of arrival of the responding responder to a dispatch;

a message field from a subscriber or responder;

or information about a dispatch.

21. The system of claim 14, further comprising a calculator for calculating an estimated response time of the at least one responder to the dispatch.

22. The system of claim 14, wherein the telephonic response includes at least one of the following regarding the responder:

identification, anticipated response time, expertise, or where the responder will respond to the dispatch.

23. The system of claim 14, wherein the plurality of subscribers are selected from the group consisting of:

an initiator of the dispatch, a responding agency to which the at least one responder belongs, responders and third party entities.

24. The system of claim 14, wherein the receiver receives a telephonic response from a plurality of responders simultaneously, and the Internet-based web portal provides the information about the responder.

25. The system of claim 14, further comprising a notification system that receives the dispatch for services from a subscriber, and notifies the responder of the dispatch.

26. A program product stored on a computer readable medium, the computer readable medium comprising program code for enabling a computer system to:

receive a telephonic response from a responder to a dispatch for services;

obtain information about the responder from which the telephonic response has been received; and

provide the information via an Internet-based web portal.

27. The program product of claim 26, wherein the obtain program code identifies the responder based on a telephone number from which the responder called.

28. The program product of claim 27, wherein the obtain program code further identifies the responder based on a telephone number to which the responder called.

29. The program product of claim 26, wherein the obtain program code identifies the responder based on a personal identification number (PIN) entered by the responder.

30. The program product of claim 26, wherein the receive program code captures at least one of:

a time of the telephonic response, a telephone number the at least one responder called, a telephone number the at least one responder called from, a voice or text entry by the at least one responder in response to a prompt, or a personal identification number.

31. The program product of claim 26, wherein the information includes at least one of the following regarding the responder:

an identification, expertise, the subscriber with which the responder is associated, where the responder will respond to the dispatch, or when the responder will arrive at an indicated destination.

32. The program product of claim 26, wherein the obtain program code further obtains additional information about a subscriber, the additional information including at least one of:

an on-duty field including a list of available responders for an agency, expertise of each available responder and where stationed;

a now responding field including a list of responding responders, a destination where responding and expected time of arrival of the responding responder to a dispatch;

a message field from a subscriber or responder;

or information about a dispatch.

33. The program product of claim 26, further comprising program code for enabling the computer system to calculate an estimated response time of the at least one responder to the dispatch.

34. The program product of claim 26, wherein the telephonic response includes at least one of the following regarding the responder:

identification, anticipated response time, expertise or where the responder will respond to the dispatch.

35. The program product of claim 26, wherein the provide program code provides to a plurality of subscribers selected from the group consisting of:

an initiator of the dispatch, a responding agency to which the at least one responder belongs, responders, or third party entities.

36. The program product of claim 26, wherein the receive program code receives a telephonic response from a plurality of responders simultaneously, and the providing includes providing the information about the responder.

37. The program product of claim 26, further comprising program code for causing the computer system to receive the dispatch for services from a subscriber, and notifying the responder of the dispatch prior to the receiving.

38. A method for deploying a system, comprising:

providing a computer infrastructure operable to;

receive a telephonic response from at least one responder to a dispatch for services;

obtain information about the responder from which the telephonic response has been received; and

provide the information via an Internet-based web portal.

39. A method comprising:

receiving data regarding a responder to an emergency dispatch obtained from a telephonic response by the responder to the emergency dispatch;

identifying the responder based on the data; and

providing information about the responder and the emergency dispatch using an Internet-based web portal.

40. A method comprising:

receiving a telephonic response from a responder to an emergency dispatch and obtaining data regarding the responder from the telephonic response; and

transmitting the data to a server for obtaining information about the responder based on the data and providing the information about the responder and the emergency dispatch using an Internet-based web portal.

41. A method comprising:

a responder placing a telephone response to a dispatch and providing data to identify the responder and obtain information regarding the responder; and

accessing a display of information about the responder and information about the dispatch, the information about the responder obtained based on the data provided by the responder.