METHOD FOR ESTABLISHING CONSISTENCY OF PROVIDED SERVICES ACROSS GEOGRAPHIC OR CULTURAL DIFFERENCES

• US 20080177595A1
• Filed: 12/14/2007
• Published: 07/24/2008
• Est. Priority Date: 01/23/2007
• Status: Abandoned Application

• Current Assignee: Liebert Corporation (Vertiv Holdings Co.)
• Original Assignee: Liebert Corporation (Vertiv Holdings Co.)
• Inventors: WU, Syi-An ("Steven") Z., O'DONNELL, Charles A., DYSERT, Scott, BENSON, James M.
• Application Number:
  US11/957,193
• Publication Number:
  US 20080177595A1
• Time in Patent Office: Days
• US Class Current: 705/7
• CPC Class Codes: G06Q 10/0639 Performance analysis of employees; Performance analysis of enterprise or organisation operations
• CPC Class Codes: G06Q 10/10 Office automation; Time management
• CPC Class Codes: G06Q 30/0204 Market segmentation
• CPC Class Codes: G06Q 30/0205 Location or geographical consideration
• CPC Class Codes: G09B 7/02 of the type wherein the student is expected to construct an answer to the question which is presented or wherein the machine gives an answer to the question presented by a student

Abstract

A method of standardizing provided services by categorizing the provided services into one or more functional disciplines; establishing a plurality of service maturity levels for each functional discipline; establishing a plurality of service maturity criteria for each serve maturity level; assessing the service maturity level for each functional discipline according to the associated service maturity criteria; advancing to the next service maturity level when the assessment achieves a predetermined level of success.

Claims

1. A method of standardizing provided services, comprising:

categorizing the provided services into one or more functional disciplines;

establishing a plurality of service maturity levels for each functional discipline;

establishing a plurality of service maturity criteria for each serve maturity level;

assessing the service maturity level for each functional discipline according to the associated service maturity criteria; and

advancing to the next service maturity level when the assessment achieves a predetermined level of success.

2. The method of claim 1, wherein the services are provided by a multi-national enterprise.

3. The method of claim 2, further comprising organizing the enterprise into a plurality of service units.

4. The method of claim 3 wherein the service units are separated geographically.

5. The method of claim 3 wherein the service units are separated culturally.

6. The method of claim 1 wherein the maturity levels comprise 4 different levels.