Monitoring User Interactions With A Document Editing System

• US 20080177623A1
• Filed: 01/23/2008
• Published: 07/24/2008
• Est. Priority Date: 01/24/2007
• Status: Abandoned Application

• Current Assignee: Multimodal Technologies Incorporated (3M Company)
• Original Assignee: Multimodal Technologies Incorporated (3M Company)
• Inventors: Koll, Detlef, Schubert, Kjell, Fritsch, Juergen, Currivan, Christopher M.
• Application Number:
  US12/018,453
• Publication Number:
  US 20080177623A1
• Time in Patent Office: Days
• US Class Current: 705/11
• CPC Class Codes: G06Q 10/0633 Workflow analysis
• CPC Class Codes: G06Q 10/06398 Performance of employee with respect to a job function
• CPC Class Codes: G06Q 10/10 Office automation; Time management
• CPC Class Codes: G10L 15/26 Speech to text systems G10L15/08 takes precedence

Abstract

A human editor uses a document editing system to edit a draft document. The editor'"'"'s editing behavior is monitored and logged. Statistics are developed from the log to produce an assessment of the editor'"'"'s productivity. This assessment, in combination with assessments of other editors, may be used to develop behavioral metrics which indicate correlations between editing behaviors and productivity. The behavioral metrics may be used to identify including the relative contribution to efficient editing of different editing behaviors. Such information about individual editing behaviors may be used to evaluate the productivity of individual editors based on their editing behaviors, to identify behaviors which individual editors could adopt to improve their productivities, and to identify changes to the editing system itself for improving editor productivity. An editor'"'"'s editing behavior may be “played back” and observed by a human in an attempt to identify the causes of the editor'"'"'s poor productivity.

Claims

1. A computer-implemented method for use with a document editing system and a first plurality of documents, the method comprising:

(A) identifying first actual editing behavior applied by a user to the document editing system to edit the first plurality of documents;

(B) deriving a statistic from the first identified editing behavior; and

(C) identifying potential editing behavior, suitable for application by the user to the document editing system to edit the documents, based on the derived statistic.

2. The method of claim 1, further comprising:

(D) providing to the user an indication of the potential editing behavior.

3. The method of claim 1, wherein (A) comprises:

(A) (1) monitoring input provided by the user to the document editing system to edit the first plurality of documents; and

(A) (2) storing a record of the monitored input.

4. The method of claim 3, wherein (A) (1) comprises monitoring a plurality of inputs provided by the user and a plurality of associated input times, and wherein (A) (2) comprises storing a record of the plurality of inputs and the plurality of associated input times.

5. The method of claim 3, wherein (A) (2) comprises storing the record of the monitored input in at least one of the first plurality of documents.

6. The method of claim 5, further comprising:

(D) identifying second actual editing behavior applied by a second user to the document editing system to edit the at least one of the first plurality of documents; and

(E) storing a record of the second actual editing behavior in the at least one of the first plurality of documents.

7. The method of claim 1, wherein the value of the statistic indicates whether the first actual editing behavior includes use by the user of a particular feature of the document editing system.

8. The method of claim 1, wherein the value of the statistic indicates a frequency with which a particular feature of the document editing system is represented within the first actual editing behavior.

9. The method of claim 1, wherein the document editing system comprises means for playing an audio stream under control of the user, and wherein the value of the statistic indicates whether the user used the means for playing to play the entire audio stream.

10. The method of claim 1, wherein the document editing system comprises means for playing an audio stream under control of the user, and wherein the value of the statistic indicates an amount of the audio stream that the user played more than once using the means for playing.

11. The method of claim 1, wherein (A) comprises identifying first actual editing behavior applied by the user during an editing session of a particular duration, wherein the document editing system comprises means for playing an audio stream under control of the user, and wherein the value of the statistic indicates a relationship between the particular duration of the editing session and a total amount of time the audio stream was played back under control of the user.

12. The method of claim 1, further comprising:

(D) identifying a state of the document editing system; and

wherein (C) comprises identifying the potential editing behavior based on the first actual editing behavior and the state of the document editing system.

13. The method of claim 12, wherein (D) comprises identifying a current position of an editing cursor in the document editing system.

14. The method of claim 12, wherein (D) comprises identifying a position in a spoken audio stream corresponding to a current position of an editing cursor in the document editing system.

15. The method of claim 12, wherein (D) comprises identifying a current playback speed of the document editing system.

16. The method of claim 12, wherein (D) comprises identifying at least one of an author, a source, and an audio quality of at least one of the first plurality of documents.

17. The method of claim 1, wherein the first actual editing behavior comprises input to edit the first plurality of documents.

18. The method of claim 1, wherein the first actual editing behavior comprises input to navigate within the first plurality of documents.

19. The method of claim 1, wherein the first actual editing behavior comprises keyboard input.

20. The method of claim 1, wherein the first actual editing behavior comprises mouse input.

21. The method of claim 1, wherein the first actual editing behavior comprises foot pedal input.

22. The method of claim 1, wherein the document editing system comprises means for playing a spoken audio stream representing content in common with a document, and wherein the first actual editing behavior comprises an instruction to change a speed at which the document editing system plays the spoken audio stream.

23. The method of claim 1, further comprising:

(A) identifying an identity of the user; and

wherein (B) comprises identifying the potential editing behavior based on the first actual editing behavior and the identity of the user.

24. The method of claim 1, wherein (A) comprises identifying the first actual editing behavior applied by the user to the document editing system to edit an original version of one of the first plurality of documents and thereby to produce an edited document;

and wherein (B) comprises identifying the potential editing behavior based on the first actual editing behavior and a difference between the original version of the document and the edited document.

25. The method of claim 1, wherein (A) comprises identifying a difference between a start time and an end time of the first actual editing behavior, and wherein (B) comprises identifying the potential editing behavior based on the first actual editing behavior and a difference between the start time and the end time.

26. The method of claim 1, further comprising:

(B) before (A), generating the first plurality of documents based on a plurality of spoken audio streams using an automatic document transcription system.

27. The method of claim 1, wherein (A) comprises:

(A) (1) monitoring typed input provided by at least one user to create the first plurality of documents.

28. The method of claim 1, wherein (B) comprises deriving a first plurality of statistics from the first actual editing behavior, and wherein the method further comprises:

(D) deriving a first aggregate score for the user from the first plurality of statistics; and

(E) providing the first aggregate score to the user.

29. The method of claim 28, further comprising:

(F) identifying second editing behavior applied by a user to the document editing system to edit a second plurality of documents;

(G) deriving a second aggregate score for the user from the second plurality of statistics; and

(H) providing the second aggregate score to the user.

30. The method of claim 29, further comprising:

(I) providing the user with an indication of a difference between the first aggregate score and the second aggregate score.

31. The method of claim 1, wherein (B) comprises:

(B) (1) deriving a core statistic from measurement of editing behavior of the user during a single editing session; and

(B) (2) deriving a higher-level statistic from the core statistic.

32. The method of claim 1, wherein (B) comprises:

(B) (1) deriving a first core statistic from measurement of first editing behavior of the user during a single editing session; and

(B) (2) deriving a second core statistic from measurement of second editing behavior of the user during the single editing session; and

(B) (3) deriving a higher-level statistic from the first and second core statistics.

33. The method of claim 1, further comprising:

(D) providing to the user a graphical display of the first actual editing behavior.

34. An apparatus for use with a document editing system and a first plurality of documents, the apparatus comprising:

actual editing behavior identification means for identifying first actual editing behavior applied by a user to the document editing system to edit the first plurality of documents;

statistic derivation means for deriving a statistic from the first identified editing behavior; and

potential editing behavior identification means for identifying potential editing behavior, suitable for application by the user to the document editing system to edit the documents, based on the derived statistic.

35. The apparatus of claim 34, further comprising:

means for providing to the user an indication of the potential editing behavior.

36. The apparatus of claim 34, wherein the actual editing behavior identification means comprises:

input monitoring means for monitoring input provided by the user to the document editing system to edit the first plurality of documents; and

record storing means for storing a record of the monitored input.

37. The apparatus of claim 36, wherein the record storing means comprises means for storing the record of the monitored input in at least one of the first plurality of documents.

38. The apparatus of claim 34, wherein the value of the statistic indicates whether the first actual editing behavior includes use by the user of a particular feature of the document editing system.

39. The apparatus of claim 34, wherein the value of the statistic indicates a frequency with which a particular feature of the document editing system is represented within the first actual editing behavior.

40. The apparatus of claim 34, wherein the document editing system comprises means for playing an audio stream under control of the user, and wherein the value of the statistic indicates whether the user used the means for playing to play the entire audio stream.

41. The apparatus of claim 34, wherein the document editing system comprises means for playing an audio stream under control of the user, and wherein the value of the statistic indicates an amount of the audio stream that the user played more than once using the means for playing.

42. The apparatus of claim 34, wherein (A) comprises identifying first actual editing behavior applied by the user during an editing session of a particular duration, wherein the document editing system comprises means for playing an audio stream under control of the user, and wherein the value of the statistic indicates a relationship between the particular duration of the editing session and a total amount of time the audio stream was played back under control of the user.

43. The apparatus of claim 34, further comprising:

means for identifying a state of the document editing system; and

wherein the potential editing behavior identification means comprises means for identifying the potential editing behavior based on the first actual editing behavior and the state of the document editing system.

44. The apparatus of claim 34, wherein the first actual editing behavior comprises input to edit the first plurality of documents.

45. The apparatus of claim 34, wherein the first actual editing behavior comprises input to navigate within the first plurality of documents.

46. The apparatus of claim 34, wherein the document editing system comprises means for playing a spoken audio stream representing content in common with a document, and wherein the first actual editing behavior comprises an instruction to change a speed at which the document editing system plays the spoken audio stream.

47. The apparatus of claim 34, further comprising:

means identifying an identity of the user; and

wherein the statistic derivation means comprises means for identifying the potential editing behavior based on the first actual editing behavior and the identity of the user.

48. The apparatus of claim 34, wherein the actual editing behavior identification means comprises means for identifying the first actual editing behavior applied by the user to the document editing system to edit an original version of one of the first plurality of documents and thereby to produce an edited document;

and wherein the statistic derivation means comprises means for identifying the potential editing behavior based on the first actual editing behavior and a difference between the original version of the document and the edited document.

49. The apparatus of claim 34, wherein the actual editing behavior identification means comprises means for identifying a difference between a start time and an end time of the first actual editing behavior, and wherein the statistic derivation means comprises means for identifying the potential editing behavior based on the first actual editing behavior and a difference between the start time and the end time.

50. The apparatus of claim 34, further comprising:

means for generating the first plurality of documents based on a plurality of spoken audio streams using an automatic document transcription system before the actual editing behavior identification means identifies the first actual editing behavior.

51. The apparatus of claim 34, wherein the actual editing behavior identification means comprises:

means for monitoring typed input provided by at least one user to create the first plurality of documents.

52. The apparatus of claim 34, wherein the statistic derivation means comprises means for deriving a first plurality of statistics from the first actual editing behavior, and wherein the apparatus further comprises:

means for deriving a first aggregate score for the user from the first plurality of statistics; and

means for providing the first aggregate score to the user.

53. The apparatus of claim 52, further comprising:

means for identifying second editing behavior applied by a user to the document editing system to edit a second plurality of documents;

means for deriving a second aggregate score for the user from the second plurality of statistics; and

means for providing the second aggregate score to the user.

54. The apparatus of claim 34, wherein the statistic derivation means comprises:

means for deriving a core statistic from measurement of editing behavior of the user during a single editing session; and

means for deriving a higher-level statistic from the core statistic.

55. The apparatus of claim 34, wherein the statistic derivation means comprises:

means for deriving a first core statistic from measurement of first editing behavior of the user during a single editing session;

means for deriving a second core statistic from measurement of second editing behavior of the user during the single editing session; and

means for deriving a higher-level statistic from the first and second core statistics.

56. The apparatus of claim 34, further comprising:

means for providing to the user a graphical display of the first actual editing behavior.

57. A computer-implemented method for use with a document editing system and a plurality of documents, the method comprising:

(A) identifying actual editing behavior applied by a user to the document editing system to edit the plurality of documents; and

(B) identifying a modification to the document editing system based on the actual editing behavior.

58. The method of claim 57, further comprising:

(C) making the modification to the document editing system.

59. The method of claim 57, wherein (B) comprises identifying a modification to a default value of a parameter of the document editing system.

60. The method of claim 59, wherein the parameter comprises audio stream playback speed.

61. The method of claim 59, wherein the parameter comprises speech recognition confidence threshold.

62. The method of claim 57, wherein (A) comprises identifying use of a feature of the document editing system by the user, and wherein the method further comprises:

(C) deriving a statistic from the identified editing behavior; and

(D) determining, based on the statistic, whether the identified editing behavior has a positive correlation with an editing efficiency of the user; and

wherein statistic derivation means comprises determining that the feature should be removed from the document editing system if the identified editing behavior does not have a positive correlation with the editing efficiency of the user.

63. The method of claim 57, wherein (A) comprises:

(A) (1) identifying a feature of the document editing system;

(A) (2) identifying first actual editing behavior, including use of the identified feature, applied by the user to the document editing system; and

(A) (3) identifying second actual editing behavior, not including use of the identified feature, applied by the user to the document editing system;

wherein (B) comprises;

(B) (1) identifying a first editing efficiency of the user in relation to the first actual editing behavior;

(B) (2) identifying a second editing efficiency of the user in relation to the second actual editing behavior; and

(B) (3) if the second editing efficiency is lower than the first editing efficiency, then determining that the feature should be removed from the document editing system.

64. An apparatus for use with a document editing system and a plurality of documents, the apparatus comprising:

actual editing behavior identification means for identifying actual editing behavior applied by a user to the document editing system to edit the plurality of documents; and

modification identification means for identifying a modification to the document editing system based on the actual editing behavior.

65. The apparatus of claim 64, further comprising:

means for making the modification to the document editing system.

66. The apparatus of claim 64, wherein the modification identification means comprises means for identifying a modification to a default value of a parameter of the document editing system.

67. The apparatus of claim 64, wherein the actual editing behavior identification means comprises means for identifying use of a feature of the document editing system by the user, and wherein the apparatus further comprises:

means for deriving a statistic from the identified editing behavior; and

means for determining, based on the statistic, whether the identified editing behavior has a positive correlation with an editing efficiency of the user; and

wherein the modification identification means comprises means for determining that the feature should be removed from the document editing system if the identified editing behavior does not have a positive correlation with the editing efficiency of the user.

68. The apparatus of claim 64, wherein the actual editing behavior identification means comprises:

means for identifying a feature of the document editing system;

means for identifying first actual editing behavior, including use of the identified feature, applied by the user to the document editing system; and

means for identifying second actual editing behavior, not including use of the identified feature, applied by the user to the document editing system;

wherein the modification identification means comprises;

means for identifying a first editing efficiency of the user in relation to the first actual editing behavior;

means for identifying a second editing efficiency of the user in relation to the second actual editing behavior; and

means for determining that the feature should be removed from the document editing system if the second editing efficiency is lower than the first editing efficiency.

69. A computer-implemented method for use with a document editing system and a plurality of documents, the method comprising:

(A) identifying actual editing behavior applied by a user to the document editing system to edit the plurality of documents; and

(B) determining whether the actual editing behavior satisfies a plurality of predetermined criteria for preferred user editing behavior, the plurality of predetermined criteria comprising;

(1) an efficiency criterion defining a minimum efficiency threshold for editing behavior; and

(2) an accuracy criterion defining a minimum accuracy threshold for editing behavior.

70. The method of claim 69, further comprising:

(C) if the actual editing behavior satisfies the plurality of predetermined criteria, then providing the user with an indication that the actual editing behavior satisfies the plurality of predetermined criteria.

71. The method of claim 69, wherein (A) comprises:

(A) (1) monitoring input provided by the user to the document editing system to edit the plurality of documents; and

(A) (2) storing a record of the monitored input.

72. An apparatus for use with a document editing system and a plurality of documents, the apparatus comprising:

actual editing behavior identification means for identifying actual editing behavior applied by a user to the document editing system to edit the plurality of documents; and

criteria determination means for determining whether the actual editing behavior satisfies a plurality of predetermined criteria for preferred user editing behavior, the plurality of predetermined criteria comprising;

an efficiency criterion defining a minimum efficiency threshold for editing behavior; and

an accuracy criterion defining a minimum accuracy threshold for editing behavior.

73. The apparatus of claim 72, further comprising:

means for providing the user with an indication that the actual editing behavior satisfies the plurality of predetermined criteria if the actual editing behavior satisfies the plurality of predetermined criteria.

74. The apparatus of claim 72, wherein the actual editing behavior identification means comprises:

means for monitoring input provided by the user to the document editing system to edit the plurality of documents; and

means for storing a record of the monitored input.

75. A computer-implemented method for use with a document editing system and a plurality of documents, the method comprising:

(A) identifying a presentation of recorded actual editing behavior applied by a user to the document editing system to edit the plurality of documents; and

(B) determining whether the actual editing behavior satisfies at least one predetermined criterion for preferred user editing behavior based on the presentation.

76. An apparatus for use with a document editing system and a plurality of documents, the apparatus comprising:

means for identifying a presentation of recorded actual editing behavior applied by a user to the document editing system to edit the plurality of documents; and

means for determining whether the actual editing behavior satisfies at least one predetermined criterion for preferred user editing behavior based on the presentation.

77. A computer-implemented method for use with a document editing system and an original version of a document, the method comprising:

(A) identifying actual editing behavior applied by a user to the document editing system to edit the original version of the document and thereby to produce an edited version of the document, the editing behavior having an original temporal profile;

(B) recording the actual editing behavior to produce a record of the actual editing behavior;

(C) applying the actual editing behavior from the record to the document editing system in accordance with the original temporal profile to edit the original version of the document.

78. The method of claim 77, wherein (C) comprises applying the actual editing behavior from the record to the document editing system with a temporal profile that is substantially equal to the original temporal profile.

79. The method of claim 77, wherein (A) comprises identifying all actual editing behavior applied by the user to the document editing system to edit the original version of the document.

80. The method of claim 79, wherein (A) comprises identifying all keyboard input, mouse input, and foot pedal input provided by the user to the document editing system to edit the original version of the document.

81. An apparatus for use with a document editing system and an original version of a document, the apparatus comprising:

means for identifying actual editing behavior applied by a user to the document editing system to edit the original version of the document and thereby to produce an edited version of the document, the editing behavior having an original temporal profile;

means for recording the actual editing behavior to produce a record of the actual editing behavior;

means for applying the actual editing behavior from the record to the document editing system in accordance with the original temporal profile to edit the original version of the document.

82. A computer-implemented method for use with a document editing system and a first plurality of documents, the method comprising:

(A) identifying first actual editing behavior of a predetermined type, applied by a first user to the document editing system to edit the first plurality of documents;

(B) deriving a first productivity assessment of the first user from the first identified editing behavior;

(C) identifying second actual editing behavior of the predetermined type, applied by a second user to the document editing system to edit the second plurality of documents;

(D) deriving a second productivity assessment of the second user from the second identified editing behavior; and

(E) deriving, from the first and second productivity assessments, a behavioral metric indicating a degree of correlation between editing behavior of the predetermined type and productivity.

83. An apparatus for use with a document editing system and a first plurality of documents, the apparatus comprising:

means for identifying first actual editing behavior of a predetermined type, applied by a first user to the document editing system to edit the first plurality of documents;

means for deriving a first productivity assessment of the first user from the first identified editing behavior;

means for identifying second actual editing behavior of the predetermined type, applied by a second user to the document editing system to edit the second plurality of documents;

means for deriving a second productivity assessment of the second user from the second identified editing behavior; and

means for deriving, from the first and second productivity assessments, a behavioral metric indicating a degree of correlation between editing behavior of the predetermined type and productivity.