Workflow Decision Management Including Identifying User Reaction To Workflows

• US 20080178193A1
• Filed: 04/03/2008
• Published: 07/24/2008
• Est. Priority Date: 01/10/2005
• Status: Abandoned Application

• Current Assignee: Kyndryl Incorporated
• Original Assignee: International Business Machines Corporation
• Inventors: Brown, William A., Muirhead, Richard William, Reddington, Francis Xavier
• Application Number:
  US12/061,760
• Publication Number:
  US 20080178193A1
• Time in Patent Office: Days
• US Class Current: 718/106
• CPC Class Codes: G06Q 10/06 Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling

Abstract

Methods, systems, and computer program products are provided for workflow decision management. Embodiments typically include maintaining a device state history; identifying a device usage pattern in dependence upon the device state history; identifying a derived scenario in dependence upon the device usage pattern. In typical embodiments the derived scenario has a tolerance. Embodiments also include identifying a workflow in dependence upon the derived scenario; executing the workflow in dependence upon the tolerance; and identifying a user reaction to the execution of the workflow.

Claims

1. A method for workflow decision management, the method comprising:

maintaining a device state history;

identifying a device usage pattern in dependence upon the device state history;

identifying a derived scenario in dependence upon the device usage pattern;

wherein the derived scenario has a tolerance;

identifying a workflow in dependence upon the derived scenario;

executing the workflow in dependence upon the tolerance; and

identifying a user reaction to the execution of the workflow.

2. The method of claim 1 wherein identifying a user reaction to the execution of the workflow further comprises:

recording in a device state history a device attribute value set by executing the workflow;

reading a current value of the device attribute a predetermined period of time after executing the workflow; and

comparing the device attribute value set by executing the workflow and the current value of the device attribute a predetermined period of time after executing the workflow.

3. The method of claim 1 further comprising recording an indication of a negative user reaction in a user reaction log.

4. The method of claim 3 further comprising:

presenting the user reaction log to a user;

receiving an editing instruction from the user; and

editing a derived scenario in dependence upon the editing instruction.

5. The method of claim 3 further comprising:

presenting the user reaction log to a user;

receiving an editing instruction from the user; and

editing a tolerance in dependence upon the editing instruction.

6. The method of claim 3 further comprising:

presenting the user reaction log to a user;

receiving an editing instruction from the user; and

editing a workflow in dependence upon the editing instruction.

7. The method of claim 1 wherein maintaining a device state history further comprises recording a plurality of attribute values for a device.

8. The method of claim 1 wherein identifying a device usage pattern in dependence upon the device state history further comprises comparing the device state history with a plurality of device usage patterns records.

9. The method of claim 1 wherein identifying a derived scenario in dependence upon the device usage pattern further comprises retrieving a derived scenario ID from a derived scenario table.

10. A system for workflow decision management, the system comprising:

means for maintaining a device state history;

means for identifying a device usage pattern in dependence upon the device state history;

means for identifying a derived scenario in dependence upon the device usage pattern;

wherein the derived scenario has a tolerance;

means for identifying a workflow in dependence upon the derived scenario;

means for executing the workflow in dependence upon the tolerance; and

means for identifying a user reaction to the execution of the workflow.

11. The system of claim 10 wherein means for identifying a user reaction to the execution of the workflow further comprises:

means for recording in a device state history a device attribute value set by executing the workflow;

means for reading a current value of the device attribute a predetermined period of time after executing the workflow; and

means for comparing the device attribute value set by executing the workflow and the current value of the device attribute a predetermined period of time after executing the workflow.

12. The system of claim 10 further comprising means for recording an indication of a negative user reaction in a user reaction log.

13. The system of claim 12 further comprising:

means for presenting the user reaction log to a user;

means for receiving an editing instruction from the user; and

means for editing a derived scenario in dependence upon the editing instruction.

14. The system of claim 12 further comprising:

means for presenting the user reaction log to a user;

means for receiving an editing instruction from the user; and

means for editing a tolerance in dependence upon the editing instruction.

15. The system of claim 12 further comprising:

means for presenting the user reaction log to a user;

means for receiving an editing instruction from the user; and

means for editing a workflow in dependence upon the editing instruction.

16. The system of claim 10 wherein means for maintaining a device state history further comprises means for recording a plurality of attribute values for a device.

17. The system of claim 10 wherein means for identifying a device usage pattern in dependence upon the device state history further comprises means for comparing the device state history with a plurality of device usage patterns records.

18. The system of claim 10 wherein means for identifying a derived scenario in dependence upon the device usage pattern further comprises means for retrieving a derived scenario ID from a derived scenario table.

19. A computer program product for workflow decision management, the computer program product comprising:

a recording medium;

means, recorded on the recording medium, for maintaining a device state history;

means, recorded on the recording medium, for identifying a device usage pattern in dependence upon the device state history;

means, recorded on the recording medium, for identifying a derived scenario in dependence upon the device usage pattern;

wherein the derived scenario has a tolerance;

means, recorded on the recording medium, for identifying a workflow in dependence upon the derived scenario;

means, recorded on the recording medium, for executing the workflow in dependence upon the tolerance; and

means, recorded on the recording medium, for identifying a user reaction to the execution of the workflow.

20. The computer program product of claim 19 wherein means, recorded on the recording medium, for identifying a user reaction to the execution of the workflow further comprises:

means, recorded on the recording medium, for recording in a device state history a device attribute value set by executing the workflow;

means, recorded on the recording medium, for reading a current value of the device attribute a predetermined period of time after executing the workflow; and

means, recorded on the recording medium, for comparing the device attribute value set by executing the workflow and the current value of the device attribute a predetermined period of time after executing the workflow.

21. The computer program product of claim 19 further comprising means, recorded on the recording medium, for recording an indication of a negative user reaction in a user reaction log.

22. The computer program product of claim 21 further comprising:

means, recorded on the recording medium, for presenting the user reaction log to a user;

means, recorded on the recording medium, for receiving an editing instruction from the user; and

means, recorded on the recording medium, for editing a derived scenario in dependence upon the editing instruction.

23. The computer program product of claim 21 further comprising:

means, recorded on the recording medium, for presenting the user reaction log to a user;

means, recorded on the recording medium, for receiving an editing instruction from the user; and

means, recorded on the recording medium, for editing a tolerance in dependence upon the editing instruction.

24. The computer program product of claim 21 further comprising:

means, recorded on the recording medium, for presenting the user reaction log to a user;

means, recorded on the recording medium, for receiving an editing instruction from the user; and

means, recorded on the recording medium, for editing a workflow in dependence upon the editing instruction.

25. The computer program product of claim 19 wherein means, recorded on the recording medium, for maintaining a device state history further comprises means, recorded on the recording medium, for recording a plurality of attribute values for a device.

26. The computer program product of claim 19 wherein means, recorded on the recording medium, for identifying a device usage pattern in dependence upon the device state history further comprises means, recorded on the recording medium, for comparing the device state history with a plurality of device usage patterns records.

27. The computer program product of claim 19 wherein means, recorded on the recording medium, for identifying a derived scenario in dependence upon the device usage pattern further comprises means, recorded on the recording medium, for retrieving a derived scenario ID from a derived scenario table.