Methods, systems, and computer program products for using alarm data correlation to automatically analyze a network outage
First Claim
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1. A method for using alarm data correlation to automatically analyze a network outage, the method including:
- receiving alarm data for a communications network;
correlating the received alarm data to determine a number of users affected by the outage;
applying a set of rules to the correlated alarm data to identify at least one root cause for the outage, and to determine whether or not a trouble ticket will be automatically generated for the outage.
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Abstract
Using alarm data correlation to automatically analyze a network outage. Alarm data for a communications network is received. The received alarm data is correlated to determine a number of users affected by the outage. A set of rules are applied to the correlated alarm data to identify at least one root cause for the outage, and to determine whether or not a trouble ticket will be automatically generated for the outage.
40 Citations
21 Claims
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1. A method for using alarm data correlation to automatically analyze a network outage, the method including:
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receiving alarm data for a communications network; correlating the received alarm data to determine a number of users affected by the outage; applying a set of rules to the correlated alarm data to identify at least one root cause for the outage, and to determine whether or not a trouble ticket will be automatically generated for the outage. - View Dependent Claims (2, 3, 4, 5, 6, 7)
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8. A computer program product for using alarm data correlation to automatically analyze a network outage, the computer program product comprising a storage medium readable by a processing circuit and storing instructions for execution by the processing circuit for facilitating a method comprising:
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receiving alarm data for a communications network; correlating the received alarm data to determine a number of users affected by the outage; applying a set of rules to the correlated alarm data to identify at least one root cause for the outage, and to determine whether or not a trouble ticket will be automatically generated for the outage. - View Dependent Claims (9, 10, 11, 12, 13, 14)
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15. A system for using alarm data correlation to automatically analyze a network outage, the system including:
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an alarm analysis mechanism for receiving alarm data associated with a communications network, wherein the alarm analysis mechanism is capable of correlating the received alarm data to determine a number of users affected by the outage, applying a set of rules to the correlated alarm data to identify at least one root cause for the outage, and determining whether or not a trouble ticket will be automatically generated for the outage based upon the identified root cause; a rules database for storing the set of rules, wherein the rules database is operably coupled to the alarm analysis mechanism; an alarm database for storing alarm data, wherein the alarm database is operably coupled to the alarm analysis mechanism; at least one of a user network interface database operably coupled to the alarm analysis mechanism, a network topology database operably coupled to the alarm analysis mechanism, or a telephone number to common language location identifier (CLLI) database operably coupled to the alarm analysis mechanism, wherein the user network interface database stores data associating each of a plurality of user identifiers with one or more corresponding network interface equipment identifiers, the network topology database stores a set of attributes associated with each of a plurality of network elements, and the telephone number to CLLI mapping database associates each of a plurality of respective telephone numbers with a corresponding CLLI; and a trouble ticket output mechanism operatively coupled to the alarm analysis mechanism and capable of at least one of printing a generated trouble ticket or displaying a generated trouble ticket. - View Dependent Claims (16, 17, 18, 19, 20, 21)
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Specification