SYSTEM FOR PROVIDING TECHNICAL SUPPORT RELATING TO AN IMAGING CARTRIDGE USED IN AN IMAGING APPARATUS

• US 20080181622A1
• Filed: 01/25/2008
• Published: 07/31/2008
• Est. Priority Date: 09/14/2004
• Status: Abandoned Application

• Current Assignee: Lexmark International Incorporated (Ninestar Corporation)
• Original Assignee: Lexmark International Incorporated (Ninestar Corporation)
• Inventors: Peterson, Douglas K., Adkins, Christopher A., Strunk, Timothy L., Chausanski, George, Ehlert, Jeffrey R.
• Application Number:
  US12/019,934
• Publication Number:
  US 20080181622A1
• Time in Patent Office: Days
• US Class Current: 399/10
• CPC Class Codes: G03G 15/5079 for maintenance
• CPC Class Codes: G03G 2221/1823 Cartridges having electronically readable memory

Abstract

A system for providing technical support to a customer relating to an imaging cartridge used in an imaging apparatus includes a memory, diagnostic software, and technical support software. The memory is associated with the imaging cartridge, and stores diagnostics data. The diagnostic software is associated with a type of the imaging apparatus. The diagnostic software executes to read the diagnostics data from the memory and generate a diagnostic code based thereon. The technical support software executes to perform an analysis of the diagnostic code and to determine an action to be taken based on the analysis of the diagnostic code.

Claims

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21. A system for providing technical support to a customer relating to an imaging cartridge used in an imaging apparatus, comprising:

a memory associated with said imaging cartridge, said memory storing diagnostics data;

diagnostic software associated with a type of said imaging apparatus, said diagnostic software executing to read said diagnostics data from said memory and generate a diagnostic code based thereon; and

technical support software executing to;

perform an analysis of said diagnostic code; and

determine an action to be taken based on said analysis of said diagnostic code.

22. The system of claim 21, wherein said diagnostic software resides in one of a memory of said imaging apparatus and an imaging driver associated with said imaging apparatus.

23. The method of claim 21, wherein said diagnostic software is accessed via a web page associated with said imaging apparatus.

24. The system of claim 21, wherein said diagnostic code is based on said diagnostics data stored said memory associated with said imaging cartridge.

25. The system of claim 21, wherein said diagnostics data includes a serial number of said imaging cartridge, and wherein said action is based on a manufacturing lot of said imaging cartridge.

26. The system of claim 21, wherein said diagnostics data includes at least one of a time since said imaging cartridge was installed in any imaging apparatus, a colorant consumption value, a colorant decay characteristic of said imaging cartridge, a cartridge kind identifier, and a cartridge use identifier.

27. The system of claim 21, wherein said analysis is performed by said technical support software at a technical support center.

28. An imaging cartridge for use in an imaging apparatus, comprising:

a colorant reservoir;

a colorant dispersal unit coupled to said colorant reservoir; and

a memory coupled to one of said colorant reservoir and said colorant dispersal unit, said memory storing diagnostics data from which a diagnostic code is derived and supplied to a technical support center.

29. The imaging cartridge of claim 28, wherein said diagnostics data includes a serial number of said imaging cartridge associated with a manufacturing lot of said imaging apparatus.

30. The imaging cartridge of claim 28, wherein said diagnostics data includes at least one of a time since said imaging cartridge was installed in any imaging apparatus, a colorant consumption value, a colorant decay characteristic of said imaging cartridge, a cartridge kind identifier, and a cartridge use identifier.

31. The imaging cartridge of claim 28, wherein said colorant reservoir is an ink reservoir, and said colorant dispersal unit is an inkjet printhead.