Reengineering event-driven field processes with a self-managed team approach
First Claim
1. Resolution of the Productivity Paradox of Information Technology by a mobile process service (abbreviated to MPS) that increases the effectiveness and efficiency of any (main or supporting) event-driven, business-to-business (abbreviated to B2B) mobile, processes and is realized by combining three components:
- object-engineered processes (abbreviated to P), competence-centric organizations (abbreviated to O), and an information handling software that includes distributed relational databases maintained over radio (abbreviated to S);
furthermore this claim is made only when all three components (P, O and S) are invoked and offered as a MPS, rather than as individual components, since it is the synergy between multi-disciplines (P, O and S) that is claimed as innovative and not obvious.
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Abstract
The invention provides a globally scalable, business-to-business (B2B) Mobile Process Service (MPS) that creates value for users and furthermore, through a franchise arrangement, allows value to be captured especially by telecom service providers. The MPS is characterized by conducting mass-customized, event-driven processes with teams dynamically maintained by requisition of these resources from virtual competence centers using an information system that notifies team members of changes of state that require activity. The information required, derived from both the field and from back-office, to execute that activity is made available at local, single-user server, distributed-databases maintained by replication over packet-switched radio. This required information is identified from business process object collaboration models in which the parameters (rows/columns) are specified in the modelled messages between the business objects. Main and supporting process frameworks are specified.
10 Citations
11 Claims
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1. Resolution of the Productivity Paradox of Information Technology by a mobile process service (abbreviated to MPS) that increases the effectiveness and efficiency of any (main or supporting) event-driven, business-to-business (abbreviated to B2B) mobile, processes and is realized by combining three components:
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object-engineered processes (abbreviated to P), competence-centric organizations (abbreviated to O), and an information handling software that includes distributed relational databases maintained over radio (abbreviated to S);
furthermore this claim is made only when all three components (P, O and S) are invoked and offered as a MPS, rather than as individual components, since it is the synergy between multi-disciplines (P, O and S) that is claimed as innovative and not obvious. - View Dependent Claims (2, 3, 4, 6, 7, 8, 9, 10, 11)
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5. Worldwide deployment of the mobile process service of preceding claims, economically scalable, and achieved by information communication technology (ICT) wherein the data flow is orchestrated by data service (DS) from a single data center, and delivery executed by network service (NS) through, usually national, carriers to the teams in the local, usually national, field sites.
Specification