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PROBLEM DETERMINATION SERVICE

  • US 20080183704A1
  • Filed: 01/26/2007
  • Published: 07/31/2008
  • Est. Priority Date: 01/26/2007
  • Status: Active Grant
First Claim
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1. A method of controlling the distribution of resolution knowledge comprising:

  • receiving a request for resolution knowledge from a service requester;

    identifying a plurality of patterns as candidate patterns, each candidate pattern having at least one element that characterize a corresponding problem;

    repeating until at least one stopping criterion is met;

    providing information to said service requester that identifies a select element of each remaining candidate pattern;

    receiving information from said service requester that enables identification of ones of said candidate patterns having its select element matched to corresponding information considered by said service requester; and

    removing each pattern as a candidate pattern if the problem associated with that pattern is resolved by said received information; and

    resolving said request after detecting that said at least one stopping criterion has been met.

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