SENSOR NETWORK-BASED CONTEXT-AWARE CONTENT DELIVERY SYSTEM

• US 20080189170A1
• Filed: 01/31/2008
• Published: 08/07/2008
• Est. Priority Date: 02/01/2007
• Status: Abandoned Application

• Current Assignee: EdgeVerve Systems Ltd. (Infosys Limited)
• Original Assignee: Infosys Technologies Limited (Infosys Limited)
• Inventors: Ramachandra, Girish A.
• Application Number:
  US12/024,003
• Publication Number:
  US 20080189170A1
• Time in Patent Office: Days
• US Class Current: 705/10
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G06Q 30/0201 Market modelling; Market analysis; Collecting market data

Abstract

A dynamic and extensible architecture allows the selection and delivery of content in light of current context, including shopper in-store location information. Both static and real-time operation are supported. Business events can be generated based on information derived from sensors, from other business events, or both. A rich context supporting a wide variety of conditions can be supported, including shopper in-store location, shopper history, shopper in-store shopping path, and the like. Content can be delivered in a personalized, shopper-specific manner, according to any condition indicated in the current context. Content directed to store operational staff, such as out-of-stock notifications, can also be supported. New devices or applications can easily be added to the system. Context relevant content can be delivered via a variety of mechanisms, including the shopper'"'"'s own cell phone to enable a cost effective delivery channel.

Claims

1. A computer-implemented method comprising:

receiving low-level location information from a plurality of sensors operable to detect the presence and identity of a plurality of transponders located on a plurality of shopping carts;

based on the low-level location information, publishing via an in-store network, shopping business events indicative of in-store locations for respective shopping carts of the plurality of shopping carts;

based on an in-store location of a respective shopping cart, constructing a shopper context for at least one shopper, wherein the shopper context comprises a shopping history for the at least one shopper;

responsive to analysis of the shopper context, while the at least one shopper is shopping, choosing content comprising an in-store offer to be presented to the at least one shopper; and

while the at least one shopper is shopping, delivering the content comprising the in-store offer to an electronic device associated with the at least one shopper.

2. The method of claim 1 further comprising:

responsive to receipt of the in-store location of the respective shopping cart, building a shopper path comprising a plurality of in-store locations for the respective shopping cart;

updating the shopper context for the at least one shopper to include the shopper path; and

wherein choosing the content is based at least on the shopper path.

3. The method of claim 1 further comprising:

responsive to receipt of the in-store location of the respective shopping cart and determination that the respective shopping cart has not changed locations after a threshold time period, publishing a shopping business event indicative of an idle shopper and a location at which the shopper has been idle; and

based on receipt of the shopping business event indicative of an idle shopper and the location at which the shopper has been idle, choosing the content comprising the in-store offer.

4. The method of claim 3 further comprising:

identifying a product proximate the location at which the shopper has been idle;

wherein the choosing is based at least on having identified the product proximate the location and the in-store offer promotes the product proximate the location.

5. The method of claim 1 further comprising:

publishing a shopping business event indicative of a shopper product choice; and

based on receipt of the shopping business event indicative of the shopper product choice and responsive to analysis of the shopper context, choosing the content comprising the in-store offer.

6. The method of claim 1 further comprising:

storing the shopper context, published shopping business events, and shopper response to the content; and

analyzing effectiveness of the content based at least on the shopper response.

7. The method of claim 1 further comprising:

receiving an out-of-stock shopping business event; and

responsive to receiving the out-of-stock shopping business event, sending a text message to a store employee for re-stocking a product.

8. The method of claim 1 further comprising:

receiving a shopping business event indicative of a purchase made through a perpetual checkout system, wherein the perpetual checkout system is enabled by an application on a cell phone configured to communicate with a barcode scanner; and

wherein the choosing is based at least on having received the shopping business event indicative of the purchase.

9. The method of claim 1 wherein the electronic device associated with the at least one shopper is a personal cell phone of the at least one shopper.

10. A computer-implemented method comprising:

receiving low-level information indicative of shopper locations and of shopper activities in a store, the low-level information being received from a mesh network of sensors comprising a plurality of radio frequency readers operable to detect a plurality of radio frequency identification tags, wherein at least a portion of the plurality of radio frequency identification tags are located on a plurality of shopper locator devices in the store and wherein at least one of the plurality of shopper locator devices is associated with a shopper;

based on the received low-level information, generating location-type shopping business events indicative of the shopper locations and other shopping business events indicative of the shopper activities;

publishing via an in-store network, the location-type shopping business events and the other shopping business events;

based at least partially on the published location-type shopping business events and the published other shopping business events, constructing a shopper context for the shopper wherein the shopper context comprises an association between the at least one of the plurality of shopper locator devices and the shopper;

receiving and processing at least one of the other shopping business events based on the shopper context;

responsive to the processing, choosing content comprising an in-store offer to be presented to the shopper; and

while the shopper is in the store, delivering the content comprising the in-store offer via a shopper cell phone.

11. One or more computer-readable media having computer executable instructions for performing a method comprising:

building a shopper context,

wherein the building comprises;

receiving high-level location information for a shopper in a store based on data generated by sensors and on an association between the one or more of the transponders and the shopper, wherein the sensors are configured to sense locations of one or more transponders located in the store and to communicate with an in-store network; and

associating the high-level location information for the shopper with a shopper identifier and a shopping history;

subscribing to a business event indicative of a shopper activity;

choosing context relevant content to be delivered to the shopper while the shopper is in the store responsive to analysis of the business event indicative of the shopper activity, the analysis being based on the shopper context; and

choosing a method of delivery of the context relevant content based on the context relevant content and the analysis.

12. The method of claim 11, wherein:

the business event indicative of the shopper activity indicates that the shopper has placed a product in a shopping cart, and

the context relevant content comprises an in-store offer for an other product, the in-store offer intended to encourage the shopper to purchase the other product.

13. The method of claim 12, further comprising:

generating a business event indicative of a purchase by the shopper; and

associating the business event indicative of the purchase with the context relevant content.

14. The method of claim 11, wherein:

the business event indicative of the shopper activity indicates that the shopper has decided to purchase a product,

the choosing of the context relevant content is based on a profit margin of the product, and

the context relevant content comprises an in-store offer.

15. The method of claim 11, wherein:

the business event indicative of the shopper activity indicates that the shopper has made a product choice, and

the context relevant content comprises a reminder to purchase an other product based on the product choice.

16. The method of claim 11, wherein:

the shopping history comprises shopper specific information comprising shopper product preferences,

the choosing of context relevant content is based at least on the shopper product preferences, and

the context relevant content comprises an in-store offer.

17. The method of claim 11, further comprising:

delivering the context relevant content to an application on a cell phone associated with the shopper while the shopper is in the store.

18. A system comprising:

a plurality of sensors distributed in a retail store and configured to receive data transmitted from one or more transponders on shopping carts and to generate sensor data indicative of locations of the shopping carts;

a plurality of application nodes configured in a mesh network, wherein one or more of the plurality of application nodes is configured to receive the sensor data and to generate location-type business events based on the received sensor data and one or more others of the plurality of application nodes is configured to process the location-type business events to chose an in-store offer to be delivered to shoppers associated with the shopping carts.

19. The system of claim 18, wherein at least one of the plurality of application nodes is configured to build shopper contexts based on the sensor data.

20. The system of claim 18, wherein the application nodes and the sensors communicate based on mesh networking protocols.

21. The system of claim 18, wherein at least one of the plurality of application nodes is configured to publish business events indicative of shopper activities in the store.

22. The system of claim 18, wherein:

at least one of the plurality of sensors is configured to monitor product choices made by the shopper, and

at least one of the plurality of application nodes is configured to subscribe to business events indicating the product choices and to chose content to be delivered to the shopper based on the business events.

23. The system of claim 18, wherein:

at least one of the plurality of sensors is configured to monitor a quantity of a product in the retail store, and

at least one of the plurality of application nodes is configured to subscribe to business events indicative of a stock of the product and to chose an alert to be delivered to a individual based on the stock.

24. The system of claim 18, further comprising:

a database comprising stored data indicative of shopper contexts, published events, and shopper responses to delivered content; and

a processor configured to analyze the stored data to evaluate effectiveness of the delivered content.

25. A system comprising:

means for receiving low-level location information from a plurality of sensors operable to detect the presence and identity of a plurality of transponder means located on a plurality of shopping carts;

means for publishing via an in-store network, business events indicative of in-store locations for respective shopping carts of the plurality of shopping carts based on the low-level location information;

means for constructing a shopper context for at least one shopper, wherein the shopper context comprises a shopping history for the shopper and is based on an in-store location of a respective shopping cart;

means for choosing content comprising an in-store offer to be presented to the shopper responsive to analysis of the shopper context; and

means for delivering the content comprising the in-store offer to an electronic device associated with the shopper while the shopper is shopping.