Enhanced Website Visitor Coordination System And Method

• US 20080189424A1
• Filed: 04/03/2008
• Published: 08/07/2008
• Est. Priority Date: 11/09/2006
• Status: Abandoned Application

• Current Assignee: SiteAcuity, LLC
• Original Assignee: SiteAcuity, LLC
• Inventors: Maddox, William Keith
• Application Number:
  US12/061,745
• Publication Number:
  US 20080189424A1
• Time in Patent Office: Days
• US Class Current: 709/227
• CPC Class Codes: G06F 16/9535 Search customisation based on user profiles and personalisation
• CPC Class Codes: G06F 16/955 using information identifiers, e.g. uniform resource locators [URL]
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising

Abstract

A method for enhancing telephone interactions associated with website visits, including: transmitting substantially unique identifiers each associated with a receiving first computing device, respectively, wherein each first computing device displays the transmitted substantially unique identifier associated therewith in conjunction with one of the website visits; routing telephone calls associated with the website visits to persons each having an associated second computing device, respectively; receiving the substantially unique identifiers associated with the first computing devices via the received telephone calls, respectively; correlating the first and second computing devices dependently upon receiving the substantially unique identifiers, respectively; receiving requests for enhanced interactions from the first computing devices associated with the routed telephone calls, respectively; and automatically initiating the requested enhanced interactions between the requesting first ones of the computing devices and the correlated second ones of the computing devices, respectively; whereby, the routed telephone calls and initiated enhanced interactions are automatically correlated.

Claims

1. A method for enhancing telephone interactions being associated with website visits, comprising:

transmitting substantially unique identifiers each being associated with a receiving first computing device, respectively, wherein each first computing device displays the transmitted substantially unique identifier associated therewith in conjunction with one of the website visits;

routing telephone calls associated with the website visits to persons each having an associated second computing device, respectively;

receiving the substantially unique identifiers associated with the first computing devices via the received telephone calls, respectively;

correlating the first and second computing devices dependently upon receiving the substantially unique identifiers, respectively;

receiving requests for enhanced interactions from the first computing devices associated with the routed telephone calls, respectively; and

automatically initiating the requested enhanced interactions between the requesting first ones of the computing devices and the correlated second ones of the computing devices, respectively;

whereby, the routed telephone calls and initiated enhanced interactions are automatically correlated.

2. The method of claim 1, wherein the initiated enhanced interactions comprise a computing device chat session.

3. The method of claim 1, wherein the initiated enhanced interactions comprise audio/video web conferencing.

4. The method of claim 1, wherein the initiated enhanced interactions comprise a co-browsing session.

5. The method of claim 1, wherein the initiated enhanced interactions comprise a desktop sharing session.

6. The method of claim 1, further comprising queuing at least some information being associated with one of the received substantially unique identifiers;

wherein the automatically initiating the requested enhanced interactions with the associated one of the received substantially unique identifiers uses the queued information.

7. The method of claim 6, wherein the initiated enhanced interactions comprise a computing device chat session, and the queued information is automatically presented at the associated first computing device.

8. The method of claim 1, wherein the receiving requests is responsive to webpage links being activated at the first computing devices associated with the routed telephone calls, respectively.

9. The method of claim 1, further comprising:

receiving requests for enhanced interactions from additional first computing devices not associated with the routed telephone calls, respectively; and

automatically initiating the requested enhanced interactions between the requesting additional first ones of the computing devices and second ones of the computing devices based on an availability of the persons associated with the second computing devices, respectively.

10. The method of claim 1, further comprising transmitting information the second ones of the computing devices associated with the persons to whom the telephone calls associated with the requesting first ones of the computing devices were routed to the requesting first ones of the computing devices, respectively.

11. The method of claim 1, wherein the transmitting electronic documents comprises:

receiving requests for the electronic documents from ones of the first computing devices;

transmitting the requested electronic document to the requesting ones of the first computing devices;

transmitting executable code associated with the requested electronic documents to the requesting ones of the first computing devices;

receiving data from the requesting ones of the first computing devices responsively to the requesting ones of the first computing devices executing the executable code, respectively;

transmitting the substantially unique identifiers to the requesting ones of the first computing devices dependently upon the received data, respectively, wherein the transmitted identifiers are automatically incorporated into the transmitted electronic documents upon receipt thereof at the requesting ones of the first computing devices, respectively.

12. The method of claim 1, further comprising soliciting the enhanced interactions via the routed telephone calls.