REMOTE MANAGEMENT OF ELECTRONIC DEVICES
First Claim
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1. A computer implemented method for remotely managing a device connected on an intranet in real time and on demand, comprising:
- opening and maintaining a private and secure communication channel between a management gateway connected on the intranet behind a firewall and a remote management console connected to the internet;
sending a first request message from the remote management console to the management gateway regarding management of the device;
sending a second request message from the management gateway to the device regarding management of the device;
receiving a first response message at the management gateway from the device regarding the response of the device to the second request message from the management gateway;
sending a second response message from the management gateway to the remote management console regarding the response of the device to the second request message.
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Abstract
A system and method for remotely managing a device connected on an intranet may include opening a private and secure communication channel between a management gateway connected on the intranet behind a firewall and a remote management console connected to the internet.
56 Citations
21 Claims
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1. A computer implemented method for remotely managing a device connected on an intranet in real time and on demand, comprising:
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opening and maintaining a private and secure communication channel between a management gateway connected on the intranet behind a firewall and a remote management console connected to the internet; sending a first request message from the remote management console to the management gateway regarding management of the device; sending a second request message from the management gateway to the device regarding management of the device; receiving a first response message at the management gateway from the device regarding the response of the device to the second request message from the management gateway; sending a second response message from the management gateway to the remote management console regarding the response of the device to the second request message. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8)
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9. A method for remotely managing a device connected on a user'"'"'s intranet behind a user firewall, comprising:
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providing a management gateway software application on a server connected on the intranet and which provides management control of the device; providing a remote management console at a remote site; sending a communication request message from the remote management console to the management gateway; in response to the communication request message, using the management gateway to open a private and secure internet communication channel between the management gateway and the remote management console; sending a first management request message from the remote management console to the management gateway regarding management of the device; sending a second management request message from the management gateway to the device regarding management of the device. - View Dependent Claims (10, 11, 12, 13, 14)
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15. A method for remotely managing a network of multifunction printing (MFP) devices connected on a user'"'"'s intranet behind a user firewall, comprising:
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providing a management gateway software application connected on the intranet and which provides management control of the network of MFP devices; providing a remote management console at a remote site; sending a communication request message from the remote management console to the management gateway; in response to the communication request message, using the management gateway to open a secure virtual tunnel between the management gateway and the remote management console; sending a first management request message through the secure virtual tunnel from the remote management console to the management gateway regarding management of one of the MFP devices; sending a second management request message through the secure virtual tunnel from the management gateway to the one of the MFP devices regarding management of the one of the MFP devices. - View Dependent Claims (16, 17, 18, 19, 20, 21)
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Specification