STORAGE AND RETRIEVAL OF A CALLER'S SPOKEN NAME
First Claim
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1. An apparatus comprising:
- a voice processing application of a voice system configured to;
record a voice signature;
associate the voice signature with a customer identity;
store the voice signature; and
retrieve the voice signature using the customer identity, where the voice signature is recorded using the customer'"'"'s own voice.
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Abstract
A system including a data storage device for storing an audio recording of a customer or caller'"'"'s name recorded in the customer'"'"'s own voice, and a voice processing application for providing audio communication between the customer and a user of the system. The stored customer name is retrieved from the data storage device according to an associated customer identification and played out to the user of the system as part of the communication session.
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Citations
20 Claims
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1. An apparatus comprising:
a voice processing application of a voice system configured to; record a voice signature; associate the voice signature with a customer identity; store the voice signature; and retrieve the voice signature using the customer identity, where the voice signature is recorded using the customer'"'"'s own voice. - View Dependent Claims (2, 3, 4, 5, 6, 18)
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7. A method comprising:
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capturing voice information including a customer'"'"'s name spoken in the customer'"'"'s own voice; associating the voice information with a customer identification; storing the voice information; receiving a call indicating the customer identification; and retrieving the voice information associated with the customer identification. - View Dependent Claims (8, 9, 10, 11, 12, 13, 14)
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15. A system comprising:
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a data storage device for storing an audio recording of a customer name recorded in the customer'"'"'s own voice; and a voice processing application for providing audio communication between the customer and a user of the system during a communication session, where the stored customer name is retrieved from the data storage device according to an associated customer identification and played out to the user of the system as part of the communication session. - View Dependent Claims (16, 17, 19, 20)
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Specification