Methods and Systems for Monitoring Computer Systems Using Wireless Devices

• US 20080194239A1
• Filed: 09/27/2006
• Published: 08/14/2008
• Est. Priority Date: 05/26/2006
• Status: Active Grant

• Current Assignee: ServiceNow Incorporated
• Original Assignee: At&T Delaware Intellectual Property, Inc. (AT&T, Inc.)
• Inventors: Hagan, Guy R
• Granted Patent: US 8,090,361 B2
• Time in Patent Office: Days
• US Class Current: 455/414.2
• CPC Class Codes: H04L 43/00 Arrangements for monitoring or testing data switching networks
• CPC Class Codes: H04L 43/0817 by checking functioning
• CPC Class Codes: H04L 67/025 for remote control or remote monitoring of applications
• CPC Class Codes: H04L 67/04 specially adapted for terminals or networks with limited capabilities; specially adapted for terminal portability
• CPC Class Codes: H04Q 2213/1305 Software aspects
• CPC Class Codes: H04Q 2213/13098 Mobile subscriber
• CPC Class Codes: H04Q 2213/13103 Memory
• CPC Class Codes: H04Q 2213/13175 Graphical user interface [GUI], WWW interface, visual indication
• CPC Class Codes: H04Q 2213/13389 LAN, internet
• CPC Class Codes: H04W 24/10 Scheduling measurement reports ; Arrangements for measurement reports

Abstract

Methods and systems for providing information regarding monitored computer systems to wireless devices are provided. Information may be requested by a wireless device and displayed on the wireless device in a browser. The web server application may detect the wireless device, and may also then specially format the response, including the requested information formatted for optimized delivery and/or display on a wireless device. The web server application may also send a message to a wireless device about events associated with the monitored computer systems.

Claims

1. A method for providing information about a monitored system, the method comprising:

receiving a request for information about the monitored system;

retrieving the requested information about the monitored system;

determining that the request for the information originated with a wireless device;

formatting a response including the information for the wireless device; and

sending the formatted response to the wireless device.

2. The method of claim 1, wherein receiving the request comprises receiving the request from a browser application on the wireless device.

3. The method of claim 2, wherein receiving the request comprises receiving a hypertext transfer protocol request from the browser application.

4. The method of claim 1, wherein formatting the response includes adjusting the information such that the information is displayable on the wireless device.

5. The method of claim 1, wherein formatting the response further includes:

adjusting the information to minimize the bandwidth required to send the formatted response.

6. The method of claim 1, wherein the information about the monitored system comprises incident information regarding a software application.

7. The method of claim 1, wherein the information about the monitored system comprises trouble ticket information.

8. The method of claim 1, wherein sending the formatted response comprises sending a link which, when accessed, provides additional information about the monitored system.

9. A system for providing information about a monitored computer system, the system comprising:

a processor;

a network interface, comprising means for enabling communication between the processor and a wireless device; and

a memory, in communication with the processor, wherein the memory stores instructions executable by the processor, the instructions comprising;

means for receiving a request for information about the monitored computer system from the wireless device,

means for retrieving the requested information,

means for formatting a formatted response to the request, and

means for responding to the request by sending the formatted response to the wireless device.

10. The system of claim 9, wherein the instructions further comprise:

determining a type of formatting based on the type of the wireless device.

11. The system of claim 9, wherein formatting the response includes adding a link to additional information about the monitored computer system.

12. The system of claim 9, wherein receiving the request comprises receiving a request from a browser application on the remote wireless device.

13. The system of claim 9, wherein receiving the request comprises receiving a hypertext transfer protocol request from the browser application.

14. The system of claim 13, wherein the instructions further comprise:

formatting the response for display on the remote device, wherein formatting comprises minimizing the amount and size of the requested information for display.

15. The system of claim 9, wherein the instructions further comprise:

monitoring a status of the monitored computer system;

determining that the status has changed;

logging the status change in a log file; and

retrieving the requested information from the log file.

16. The system of claim 9, wherein retrieving the requested information comprises retrieving incident information regarding an executing software application.

17. The system of claim 9, wherein retrieving the requested information comprises retrieving trouble ticket information.

18. A method for delivering information about a monitored computer system, the method comprising:

receiving information about the monitored computer system;

determining that the information should be delivered to a remote wireless device;

composing a message for delivery to the remote wireless device, the message including a link to detailed information about the monitored computer system; and

forwarding the message for delivery to the remote wireless device.

19. The method of claim 18, wherein composing the message includes composing one of a simple messaging service (SMS) message and an electronic mail message.

20. The method of claim 18, wherein composing the message includes including information about an event associated with the monitored computer system.