Methods and Systems for Determining a Telecommunications Service Location Using Global Satellite Positioning
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0 Petitions
Accused Products
Abstract
Methods and systems are provided for obtaining information related to a customer service location and directions for routing a service technician from one customer service location to another. One embodiment includes requesting at least one set of coordinates associated with the customer service location; accessing a technician server to direct a global satellite positioning system to obtain the set of coordinates for the customer service location; obtaining the coordinates and updating one or more databases with said coordinates. The coordinates may include at least one of a latitude and a longitude associated with the customer service location. Another embodiment includes obtaining through a technician server at least one set of “from” coordinates associated with the first customer service location and at least one set of “to” coordinates associated with the second customer location; transmitting the “from” and “to” coordinates to a mapping system; and, generating directions in the mapping system based on the “to” and “from” coordinates. At least one of the sets of coordinates includes latitude and longitude data. System and computer-readable media embodiments of these methods are also provided.
38 Citations
49 Claims
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1-24. -24. (canceled)
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25. A method for generating travel directions for a technician traveling from a first location to at least a second location, the method comprising:
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accessing a server for directing a global satellite positioning system to obtain at least one set of “
from”
coordinates associated with the first location;accessing the server for directing the global satellite positioning system to obtain at least one set of “
to”
coordinates associate with the second location;transmitting the at least one set of “
from” and
the at least one set of “
to”
coordinates to a mapping unit;generating travel directions in the mapping unit based on the at least one set of “
to” and
the at least one set of “
from”
coordinates; andoutputting the travel directions to the technician. - View Dependent Claims (26, 27, 28, 29, 30, 31, 32, 33)
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34. A system for generating travel directions for a technician traveling from a first location to at least a second location, the system comprising:
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means for accessing a server for directing a global satellite positioning system to obtain at least one set of “
from”
coordinates associated with the first location;means for accessing the server for directing the global satellite positioning system to obtain at least one set of “
to”
coordinates associate with the second location;means for transmitting the at least one set of “
from” and
the at least one set of “
to”
coordinates to a mapping unit;means for generating travel directions in the mapping unit based on the at least one set of “
to” and
the at least one set of “
from”
coordinates; andmeans for outputting the travel to the technician. - View Dependent Claims (35, 36, 37, 38, 39, 40, 41)
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42. A computer-readable medium which stores a set of instructions which when executed performs a method for generating travel directions for a technician traveling from a first location to at least a second location, the method executed by the set of instructions comprising:
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accessing a server for directing a global satellite positioning system to obtain at least one set of “
from”
coordinates associated with the first location;accessing the server for directing the global satellite positioning system to obtain at least one set of “
to”
coordinates associate with the second location;transmitting the at least one set of “
from” and
the at least one set of “
to”
coordinates to a mapping unit;generating travel directions in the mapping unit based on the at least one set of “
to” and
the at least one set of “
from”
coordinates; andoutputting the travel directions to the technician. - View Dependent Claims (43, 44)
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45. An input device configured for use by a technician at a service location, the input device comprising:
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means for requesting at least one set of coordinates associated with at least one service location; means for accessing a technician server for directing a global satellite positioning system to obtain the at least one set of coordinates associated with the at least one service location; means for receiving and transmitting information related to the at least one service location; - View Dependent Claims (46, 47, 48, 49)
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Specification