METHOD AND APPARATUS FOR ECONOMIC EXPLOITATION OF WAITING TIME OF CUSTOMERS AT CALL CENTERS, CONTACT CENTERS OR INTO INTERACTIVE VOICE RESPONSE (IVR) SYSTEMS
First Claim
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1. An apparatus, comprising:
- a detector to determine that a caller is waiting for service; and
a presentation module to present an advertisement to said waiting caller, wherein a compensation is provided to have said advertisement presented to the waiting caller.
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Abstract
A structure and method includes a detector to determine that a caller is waiting for service. A presentation module presents an advertisement to the waiting caller, wherein a compensation is paid to have the advertisement presented to the waiting caller.
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Citations
20 Claims
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1. An apparatus, comprising:
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a detector to determine that a caller is waiting for service; and a presentation module to present an advertisement to said waiting caller, wherein a compensation is provided to have said advertisement presented to the waiting caller. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14)
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15. A method of utilizing call waiting time as a source of revenue, said method comprising:
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detecting that a caller is waiting for service; and presenting an advertisement to said waiting caller, wherein a compensation is paid to have said advertisement presented to waiting callers. - View Dependent Claims (16, 17)
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18. A method of managing at least one of a call center, a contact center, and an Interactive Voice Response (IVR) system, said method comprising:
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detecting that a client is waiting for service; and presenting an advertisement to said waiting client, wherein a compensation is paid to have said advertisement presented to waiting clients. - View Dependent Claims (19, 20)
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Specification