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METHOD AND APPARATUS FOR ECONOMIC EXPLOITATION OF WAITING TIME OF CUSTOMERS AT CALL CENTERS, CONTACT CENTERS OR INTO INTERACTIVE VOICE RESPONSE (IVR) SYSTEMS

  • US 20080195471A1
  • Filed: 02/09/2007
  • Published: 08/14/2008
  • Est. Priority Date: 02/09/2007
  • Status: Active Grant
First Claim
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1. An apparatus, comprising:

  • a detector to determine that a caller is waiting for service; and

    a presentation module to present an advertisement to said waiting caller, wherein a compensation is provided to have said advertisement presented to the waiting caller.

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