Method and Apparatus for Transforming User Requests and Responses Based on a Persona

• US 20080195711A1
• Filed: 02/13/2007
• Published: 08/14/2008
• Est. Priority Date: 02/13/2007
• Status: Active Grant

• Current Assignee: International Business Machines Corporation
• Original Assignee: International Business Machines Corporation
• Inventors: Nuzzo-Jones, Goss F., Morton, Michael J.
• Granted Patent: US 9,530,117 B2
• Time in Patent Office: Days
• US Class Current: 709/206
• CPC Class Codes: G06Q 10/107 Computer-aided management of electronic mailing [e-mailing]
• CPC Class Codes: H04L 51/00 User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
• CPC Class Codes: H04L 51/04 Real-time or near real-time messaging, e.g. instant messaging [IM]
• CPC Class Codes: H04L 51/063 Content adaptation, e.g. replacement of unsuitable content
• CPC Class Codes: H04L 51/18 Commands or executable codes

Abstract

A Persona Based Interface associates a user'"'"'s persona with a simple instant message request to a remote service. When the Persona Based Interface receives a simple instant message request from a user, the Persona Based Interface transforms the user'"'"'s request based on the persona, and forwards the request to the remote service. After receiving a response to the request, the Persona Based Interface transforms the response into a simple instant message based on the persona.

Claims

1. A computer implemented process for obtaining information from a network service, the computer implemented process comprising:

receiving a simple IM request from a user;

determining which network service must be accessed to fulfill the simple IM request;

determining a current persona for the user;

generating a detailed command for the network service using that network service'"'"'s command syntax;

sending the detailed command to the network service;

receiving a detailed response from the network service;

transforming the detailed response from the network service into a simple IM response based on the current persona; and

sending the simple IM response to the user.

2. The computer implemented process of claim 1 wherein the simple IM request is from an instant messaging client supporting SIP.

3. The computer implemented process of claim 1 wherein the simple IM request is from a voice over IP client supporting SIP.

4. The computer implemented process of claim 1 wherein transmissions to and from the network services are sent via an instant messaging protocol.

5. The computer implemented process of claim 1 wherein a plurality of detailed commands are generated from the simple IM request, and a plurality of detailed responses are transformed into a single simple IM response.

6. The computer implemented process of claim 5 wherein the plurality of detailed commands are sent to a plurality of network services.

7. An apparatus for obtaining information from a network service, the apparatus comprising:

a processor;

a memory connected to the processor;

a file in the memory containing data defining a user persona;

a file in the memory containing a library of command syntaxes;

a middleware application capable of sending and receiving instant messages to and from a user and network services;

a network for communicating with network services;

a persona based interface program adapted to;

receive a simple IM request from a user;

determine which network service must be accessed to fulfill the simple IM request;

determine a current persona for the user;

generate a detailed command for the network service using that network service'"'"'s command syntax;

send the detailed command to the network service;

receive a detailed response from the network service;

transform the detailed response from the network service into a simple IM response based on the current persona; and

send the simple IM response to the user.

8. The apparatus of claim 7 wherein the simple IM request is from an instant messaging client supporting SIP.

9. The apparatus of claim 7 wherein the simple IM request is from a voice over IP client supporting SIP.

10. The apparatus of claim 7 wherein transmissions to and from the network services are sent via an instant messaging protocol.

11. The apparatus of claim 7 wherein a plurality of detailed commands are generated from the simple IM request, and a plurality of detailed responses are transformed into a single simple IM response.

12. The apparatus of claim 11 wherein the plurality of detailed commands are sent to a plurality of network services.

13. A computer readable memory containing a plurality of instructions to cause a computer to obtain information from a network service, the plurality of instructions comprising:

a first instruction to receive a simple IM request from a user;

a second instruction to determine which network service must be accessed to fulfill the simple IM request;

a third instruction to determine a current persona for the user;

a fourth instruction to send generate a detailed command for the network service using that network service'"'"'s command syntax;

a fifth instruction to send the detailed command to the network service;

a sixth instruction to receive a detailed response from the network service;

a seventh instruction to transform the detailed response from the network service into a simple IM response based on the current persona; and

an eight instruction to send the simple IM response to the user.

14. The computer readable memory of claim 13 wherein the simple IM requests is from an instant messaging client supporting SIP.

15. The computer readable memory of claim 13 wherein the simple IM requests is from a voice over IP client supporting SIP.

16. The computer readable memory of claim 13 wherein transmissions to and from the network services are sent via an instant messaging protocol.

17. The computer readable memory of claim 13 wherein the fourth instruction generates a plurality of detailed commands from the simple IM request, the fifth instructions sends the plurality of detailed commands are sent to a plurality of network services, and the seventh instruction transforms a plurality of detailed responses into a single simple IM response.