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METHOD AND SYSTEM FOR REDUCING A PATRON'S WAITING TIME AT A WALK-IN FACILITY

  • US 20080197984A1
  • Filed: 06/22/2007
  • Published: 08/21/2008
  • Est. Priority Date: 02/15/2007
  • Status: Abandoned Application
First Claim
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1. A method of reducing a patron'"'"'s waiting time at a walk-in facility, the method comprising:

  • providing a communications network including a first communications link between a patron and a walk-in facility;

    providing a queue;

    receiving a consultation request via the first communications link;

    reserving a position in the queue in response to the consultation request;

    determining a time period before a future consultation is available;

    providing notice to the patron of the determined time period;

    wherein the patron may wait at a location other than the walk-in facility during the determined time period, thereby reducing the patron'"'"'s need to wait at the walk-in facility before being consulted at the walk-in facility.

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