SYSTEM AND APPARATUS FOR RESPONDING TO CALLBACK MESSAGES

• US 20080198975A1
• Filed: 02/21/2007
• Published: 08/21/2008
• Est. Priority Date: 02/21/2007
• Status: Abandoned Application

• Current Assignee: AT&T Knowledge Ventures, L.P. (AT&T, Inc.)
• Original Assignee: AT&T Knowledge Ventures, L.P. (AT&T, Inc.)
• Inventors: WHITEHEAD, PAUL, JONES, GREGORY
• Application Number:
  US11/677,543
• Publication Number:
  US 20080198975A1
• Time in Patent Office: Days
• US Class Current: 379/67.1
• CPC Class Codes: H04M 3/42195 Arrangements for calling back a calling subscriber when the wanted subscriber ceases to be busy H04M3/48
• CPC Class Codes: H04M 3/42263 where the same subscriber uses different terminals, i.e. nomadism
• CPC Class Codes: H04M 3/53333 Message receiving aspects

Abstract

A system and apparatus for responding to callback message is disclosed. An apparatus that incorporates teachings of the present disclosure may include, for example, a message processing system having a controller element that compares presence information associated with a calling party and a callback identifier supplied by the calling party directed to a called party. Additional embodiments are disclosed.

Claims

1. A computer-readable storage medium, comprising computer instructions for:

recording a callback identification (ID) supplied by a calling party directed to a called party; and

comparing the callback ID to presence information associated with the calling party.

2. The storage medium of claim 1, comprising computer instructions for retrieving the presence information associated with the calling party according to the callback ID.

3. The storage medium of claim 1, comprising computer instructions for presenting the called party the presence information in response to detecting a mismatch between the presence information and the callback ID.

4. The storage medium of claim 1, comprising computer instructions for presenting the called party the callback ID in response to detecting a match between the presence information and the callback ID.

5. The storage medium of claim 1, comprising computer instructions for retrieving the callback ID from a call initiated by the calling party that is directed to the called party.

6. The storage medium of claim 1, comprising computer instructions for:

recording a callback message supplied by the calling party; and

retrieving the callback ID from the callback message.

7. The storage medium of claim 6, comprising computer instructions for:

detecting the callback ID in the callback message by voice recognition;

retrieving a voice segment associated with the callback ID from the callback message;

translating the voice segment into a text message; and

comparing said text message with the presence information.

8. The storage medium of claim 1, comprising computer instructions for:

detecting a mismatch between the callback ID and the presence information; and

presenting the called party one or more callback options.

9. The storage medium of claim 8, wherein the one or more callback options comprise at least one among presentation of the presence information, presentation of the callback ID, and an auto-connection option for one among the presence information and the callback ID.

10. The storage medium of claim 1, wherein the presence information comprises an identifier corresponding to a communication device actively in use by the calling party at a time when the presence information is retrieved, and wherein the callback ID comprises one among a telephone number, an ID conforming to a telephone number mapping (ENUM) protocol, an email address, and an instant messaging address.

11. The storage medium of claim 3, comprising computer instructions for presenting at a terminal device of the called party the presence information, wherein said presentation comprises one among a voice message and a text message transmitted to the terminal device.

12. The storage medium of claim 4, comprising computer instructions for presenting at a terminal device of the called party the callback ID, wherein said presentation comprises one among a voice message and a text message transmitted to the terminal device.

13. A message processing system, comprising a controller element that compares presence information associated with a calling party and a callback identifier supplied by the calling party directed to a called party.

14. The message processing system of claim 13, wherein the controller element retrieves the presence information associated with the calling party.

15. The message processing system of claim 13, wherein the controller element presents the called party one among the presence information in response to detecting a mismatch between the presence information and the callback ID, and the callback ID in response to detecting a match between the presence information and the callback ID.

16. The message processing system of claim 15, wherein said presentation comprises one among a voice message and a text message transmitted to a terminal device of the called party.

17. The message processing system of claim 13, wherein the controller element retrieves the callback ID from one among a call initiated by the calling party that is directed to the called party and a voicemail message supplied by the calling party.

18. The message processing system of claim 13, wherein the controller element:

detects a mismatch between the callback ID and the presence information, and

presents the called party one or more callback options comprising at least one among the presence information, the callback ID, and an auto-connection of one among the presence information and the callback ID.

19. The message processing system of claim 18, wherein the controller element receives from a terminal device of the called party a request for the auto-connection for a select one of the presence information and the callback ID and initiates a communication transaction for said terminal device responsive to said selection.

20. A terminal device, comprising a controller element that receives a callback instruction from a system that compares a callback ID supplied by a calling party and presence information associated with the calling party.

21. A presence system, comprising a controller element that supplies to a message processing system presence information associated with one or more communication devices of a calling party for comparison with a callback ID supplied by the calling party to said message processing system.