METHOD AND APPARATUS FOR AUTOMATICALLY STRUCTURING FREE FORM HETERGENEOUS DATA
First Claim
1. A method of automatically structuring free form heterogeneous data, comprising the steps of:
- obtaining free form heterogeneous data;
segmenting the free form heterogeneous data into one or more units;
automatically labeling the one or more units based on one or more machine learning techniques, wherein each unit is associated with a label indicating an information type; and
structuring the one or more labeled units in a format to facilitate one or more operations that use at least a portion of the labeled units.
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Abstract
Techniques are provided for automatically structuring free form heterogeneous data. In one aspect of the invention, the techniques include obtaining free form heterogeneous data, segmenting the free form heterogeneous data into one or more units, automatically labeling the one or more units based on one or more machine learning techniques, wherein each unit is associated with a label indicating an information type, and structuring the one or more labeled units in a format to facilitate one or more operations that use at least a portion of the labeled units, e.g., information technology (IT) operations.
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Citations
34 Claims
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1. A method of automatically structuring free form heterogeneous data, comprising the steps of:
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obtaining free form heterogeneous data; segmenting the free form heterogeneous data into one or more units; automatically labeling the one or more units based on one or more machine learning techniques, wherein each unit is associated with a label indicating an information type; and structuring the one or more labeled units in a format to facilitate one or more operations that use at least a portion of the labeled units. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8)
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9. A method of automatically structuring free form problem ticket data for facilitating technical assistance for one or more information technology (IT) operations, comprising the steps of:
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obtaining free form problem ticket data; segmenting the data; storing the segmented data; manually labeling a portion of the segmented data; using the labeled data to generate an annotation model; using the annotation model to automatically label a portion of unlabeled segmented data; storing the automatically labeled data; and structuring the stored data in a format, wherein the format facilitates technical assistance for one or more IT operations. - View Dependent Claims (10, 11, 12, 13, 14, 15, 16, 17, 18)
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19. An apparatus for automatically structuring free form heterogeneous data, comprising:
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a memory; and at least one processor coupled to the memory and operative to; obtain free form heterogeneous data; segment the free form heterogeneous data into one or more units; automatically label the one or more units based on one or more machine learning techniques, wherein each unit is associated with a label indicating an information type; and structure the one or more labeled units in a format to facilitate one or more operations that use at least a portion of the labeled units. - View Dependent Claims (20, 21)
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22. A computer program product comprising a computer useable medium having computer useable program code for automatically structuring free form heterogeneous data, the computer program product including:
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computer useable program code for obtaining free form heterogeneous data; computer useable program code for segmenting the free form heterogeneous data into one or more units; computer useable program code for automatically labeling the one or more units based on one or more machine learning techniques, wherein each unit is associated with a label indicating an information type; and computer useable program code for structuring the one or more labeled units in a format to facilitate one or more operations that use at least a portion of the labeled units. - View Dependent Claims (23, 24)
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25. A computer program product comprising a computer useable medium having computer useable program code for automatically structuring free form problem ticket data for facilitating technical assistance for one or more information technology (IT) operations, the computer program product including:
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computer useable program code for obtaining free form problem ticket data; computer useable program code for segmenting the data; computer useable program code for storing the data; computer useable program code for manually labeling a portion of the segmented data; computer useable program code for using the labeled data to generate an annotation model; computer useable program code for using the annotation model to automatically label a portion of unlabeled segmented data; computer useable program code for storing the automatically labeled data; and computer useable program code for structuring the stored data in a format, wherein the format facilitates technical assistance for one or more IT operations. - View Dependent Claims (26, 27, 28, 29, 30, 31, 32, 33, 34)
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Specification