ENHANCED INFORMATION SYSTEM AND METHOD

• US 20080201436A1
• Filed: 02/20/2007
• Published: 08/21/2008
• Est. Priority Date: 02/20/2007
• Status: Abandoned Application

• Current Assignee: Gideon Gartner
• Original Assignee: Gideon Gartner
• Inventors: GARTNER, GIDEON
• Application Number:
  US11/676,811
• Publication Number:
  US 20080201436A1
• Time in Patent Office: Days
• US Class Current: 709/206
• CPC Class Codes: H04L 12/1818 Conference organisation arrangements, e.g. handling schedules, setting up parameters needed by nodes to attend a conference, booking network resources, notifying involved parties
• CPC Class Codes: H04L 43/00 Arrangements for monitoring or testing data switching networks
• CPC Class Codes: H04L 51/00 User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
• CPC Class Codes: H04L 51/046 Interoperability with other network applications or services
• CPC Class Codes: H04L 67/02 based on web technology, e.g. hypertext transfer protocol [HTTP]
• CPC Class Codes: H04L 67/306 User profiles
• CPC Class Codes: H04L 67/535 Tracking the activity of the user network monitoring arrangements H04L43/00; recording of computer activity G06F11/34
• CPC Class Codes: H04L 69/16 Implementation or adaptation of Internet protocol [IP], of transmission control protocol [TCP] or of user datagram protocol [UDP]
• CPC Class Codes: H04L 9/40 Network security protocols

Abstract

A method and computer program product for monitoring one or more actions taken by a user of a website. At least one of the one or more actions is associated with one or more experts skilled in a technological area associated with the one or more actions. Communication between the user and at least one of the one or more experts skilled in the technological area is facilitated.

Claims

1. A method comprising:

monitoring one or more actions taken by a user of a website;

associating at least one of the one or more actions with one or more experts skilled in a technological area associated with the one or more actions; and

facilitating communication between the user and at least one of the one or more experts skilled in the technological area.

2. The method of claim 1 wherein the at least one of the one or more actions includes the user reviewing a content item.

3. The method of claim 2 wherein monitoring one or more actions taken by a user of a website includes:

identifying one or more specific portions of the content item being reviewed by the user.

4. The method of claim 3 wherein associating at least one of the one or more actions includes:

associating at least one of the specific portions of the content item being reviewed by the user with one or more experts skilled in a technological area associated with the at least one of the specific portions of the content item being reviewed by the user.

5. The method of claim 1 further comprising:

establishing communication between the user and the at least one of the one or more experts skilled in the technological area; and

transferring a copy of at least a portion of the content being reviewed by the user to the at least one of the one or more experts skilled in the technological area.

6. The method of claim 5 further comprising:

deleting the copy of the content transferred to the at least one of the one or more experts skilled in the technological area once communication between the user and the at least one of the one or more experts skilled in the technological area is completed.

7. The method of claim 5 wherein establishing communication includes one or more of:

initiating a video conference between the user and at least one of the one or more experts skilled in the technological area;

initiating an audio conference between the user and at least one of the one or more experts skilled in the technological area; and

initiating an email conference between the user and at least one of the one or more experts skilled in the technological area.

8. The method of claim 1 further comprising:

assigning a grade to a content item being reviewed by the user.

9. The method of claim 1 further comprising:

critiquing a content item being reviewed by the user.

10. The method of claim 1 wherein the one or more actions taken by the user includes browsing the website.

11. The method of claim 10 further comprising:

identifying a URL associated with the website; and

executing a query on a datastore based, at least in part, upon the URL associated with the website to identify available information that is associated with the website.

12. The method of claim 11 further comprising:

presenting at least a portion of the available information to the user.

13. The method of claim 1 further comprising:

recording the one or more actions taken by the user to define consumer information; and

extracting marketing information from the consumer information.

14. A computer program product residing on a computer readable medium having a plurality of instructions stored thereon which, when executed by a processor, cause the processor to perform operations comprising:

monitoring one or more actions taken by a user of a website;

associating at least one of the one or more actions with one or more experts skilled in a technological area associated with the one or more actions; and

facilitating communication between the user and at least one of the one or more experts skilled in the technological area.

15. The computer program product of claim 14 wherein the at least one of the one or more actions includes the user reviewing a content item.

16. The computer program product of claim 15 wherein the instructions for monitoring one or more actions taken by a user of a website include instructions for:

identifying one or more specific portions of the content item being reviewed by the user.

17. The computer program product of claim 16 wherein the instructions for associating at least one of the one or more actions include instructions for:

associating at least one of the specific portions of the content item being reviewed by the user with one or more experts skilled in a technological area associated with the at least one of the specific portions of the content item being reviewed by the user.

18. The computer program product of claim 14 further comprising instructions for:

establishing communication between the user and the at least one of the one or more experts skilled in the technological area; and

transferring a copy of at least a portion of the content being reviewed by the user to the at least one of the one or more experts skilled in the technological area.

19. The computer program product of claim 18 further comprising instructions for:

deleting the copy of the content transferred to the at least one of the one or more experts skilled in the technological area once communication between the user and the at least one of the one or more experts skilled in the technological area is completed.

20. The computer program product of claim 18 wherein the instructions for establishing communication include instructions for one or more of:

initiating a video conference between the user and at least one of the one or more experts skilled in the technological area;

initiating an audio conference between the user and at least one of the one or more experts skilled in the technological area; and

initiating an email conference between the user and at least one of the one or more experts skilled in the technological area.

21. The computer program product of claim 14 further comprising instructions for:

assigning a grade to a content item being reviewed by the user.

22. The computer program product of claim 14 further comprising instructions for:

critiquing a content item being reviewed by the user.

23. The computer program product of claim 14 wherein the one or more actions taken by the user includes browsing the website.

24. The computer program product of claim 23 further comprising instructions for:

identifying a URL associated with the website; and

executing a query on a datastore based, at least in part, upon the URL associated with the website to identify available information that is associated with the website.

25. The computer program product of claim 24 further comprising instructions for:

presenting at least a portion of the available information to the user.

26. The computer program product of claim 14 further comprising instructions for:

recording the one or more actions taken by the user to define consumer information; and

extracting marketing information from the consumer information.