Systems and Techniques for Producing Spoken Voice Prompts

• US 20080205601A1
• Filed: 01/25/2008
• Published: 08/28/2008
• Est. Priority Date: 01/25/2007
• Status: Active Grant

• Current Assignee: Eliza Corporation (Gainwell Technologies LLC)
• Original Assignee: Eliza Corporation (Gainwell Technologies LLC)
• Inventors: Drane, Alexandra, Merrow, Lucas, Krull, Ivy, Rizzo, Frank, Lavoie, Lisa
• Granted Patent: US 8,380,519 B2
• Time in Patent Office: Days
• US Class Current: 379/88.01
• CPC Class Codes: G06F 40/30 Semantic analysis
• CPC Class Codes: G10L 13/033 Voice editing, e.g. manipulating the voice of the synthesiser
• CPC Class Codes: G10L 13/0335 Pitch control
• CPC Class Codes: G10L 13/04 Details of speech synthesis systems, e.g. synthesiser structure or memory management
• CPC Class Codes: G10L 13/10 Prosody rules derived from text; Stress or intonation
• CPC Class Codes: G10L 15/1822 Parsing for meaning understanding
• CPC Class Codes: G10L 15/22 Procedures used during a speech recognition process, e.g. man-machine dialogue
• CPC Class Codes: G10L 15/28 Constructional details of speech recognition systems
• CPC Class Codes: G10L 17/22 Interactive procedures; Man-machine interfaces
• CPC Class Codes: G10L 17/24 the user being prompted to utter a password or a predefined phrase
• CPC Class Codes: G10L 2015/228 of application context
• CPC Class Codes: H04M 2201/39 using speech synthesis
• CPC Class Codes: H04M 3/4936 Speech interaction details speech recognition per se G10L15/00
• CPC Class Codes: H04M 3/4938 comprising a voice browser which renders and interprets, e.g. VoiceXML

Abstract

Methods and systems are described in which spoken voice prompts can be produced in a manner such that they will most likely have the desired effect, for example to indicate empathy, or produce a desired follow-up action from a call recipient. The prompts can be produced with specific optimized speech parameters, including duration, gender of speaker, and pitch, so as to encourage participation and promote comprehension among a wide range of patients or listeners. Upon hearing such voice prompts, patients/listeners can know immediately when they are being asked questions that they are expected to answer, and when they are being given information, as well as the information that considered sensitive.

Claims

1. A method of producing spoken voice prompts for telephony-based informational interaction, the method comprising:

for one or more voice prompts, determining words that receive an optimized speech parameter, based on context and/or meaning of the text of the one or more voice prompts;

recording the one or more voice prompts, producing one or more spoken voice prompts; and

conveying the one or more spoken voice prompts to a listener over a telephone system.

2. The method of claim 1, further comprising determining the number of words that receive an optimized speech parameter based on context and/or meaning of the one or more voice prompts;

3. The method of claim 1, wherein the optimized speech parameter comprises one or more pitch accents.

4. The method of claim 3, wherein the one or more pitch accents yield a pause lengthening pattern.

5. The method of claim 3, wherein the one or more pitch accents comprise a phrase-final lengthening pattern.

6. The method of claim 3, further comprising one or more boundary tones, wherein the one or more pitch accents and boundary tones comprise a defined intonation pattern.

7. The method of claim 6, wherein the defined intonation pattern comprises specific rises or falls of the fundamental frequency of a spoken prompt.

8. The method of claim 7, wherein the intonation pattern corresponds to a defined type of the information conveyed by the spoken prompts.

9. The method of claim 8, wherein the intonation pattern is determined based on responses of a population of participants in a computer-based exchange to specific types of voice prompts.

10. The method of claim 3, wherein the words receiving the one or more pitch accents are determined based on a desired behavior that is desired of a person receiving a telephony call.

11. The method of claim 3, wherein the words receiving the one or more pitch accents are determined based on a desired behavior change that is desired of a person receiving a telephony call.

12. The method of claim 8, further comprising using high pitch accents to indicate new information.

13. The method of claim 8, further comprising using high pitch accents to indicate important information.

14. The method of claim 8, further comprising using low pitch accents to indicate disturbing new information.

15. The method of claim 8, further comprising using low pitch accents to indicate sensitive information.

16. The method of claim 8, wherein the one or more pitch accents comprise a syllable bearing primary lexical stress approximately triple its usual length.

17. The method of claim 8, further comprising using syllable lengthening to convey phrasal sentential punctuation.

18. The method of claim 17, wherein a phrase final syllable is approximately doubled in length compared to an unaccented same syllable to indicate a comma in the spoken prompt.

19. The method of claim 17, wherein a phrase final syllable is approximately tripled in length compared to an unaccented same syllable to indicate a period in the spoken prompt.

20. The method of claim 8, further comprising using silent pauses to reinforce a phrase or sentence break.

21. The method of claim 8, further comprising adjusting the absolute pitch range downward to compensate for age-related hearing loss.

22. The method of claim 8, further comprising altering the rate and intonation based on a demographic of a targeted telephony call recipient.

23. The method of claim 22, wherein altering the intonation comprises altering a break index.

24. The method of claim 8, further comprising selecting a male or female voice for the spoken prompt based on the information of the spoken prompt.

25. The method of claim 8, further comprising implementing the spoken prompts in a call to a targeted person.

26. The method of claim 25, further comprising building the content of the call based on previously known information about the targeted person.

27. A system for directing optimized voice prompts to a telephone during the course of an outbound telephone call, the system comprising:

a recording system configured and arranged to record one or more spoken voice prompts including one or more optimized speech parameters;

an automated calling system configured and arranged to place an automated outbound telephone call including the one or more spoken voice prompts to a target person at called party telephone;

an automated speech recognition system configured and arranged to process auditory responses of the target person as made in response to the one or more voice prompts.

28. The system of claim 27, wherein the optimized speech parameters comprise pitch accents, boundary tones, fundamental frequency, speaker gender, clarity, speed, or loudness.

29. The system of claim 27, wherein the system is configured and arranged to determine for the one or more spoken voice prompts the words that receive an optimized speech parameter, based on context and/or meaning of the text of the one or more spoken voice prompts.

30. The system of claim 29, wherein the system is further configured and arranged to determine for the one or more spoken voice prompts the number of words that receive an optimized speech parameter based on context and/or meaning of the one or more voice prompts.

32. The system of claim 27, wherein an intonation pattern of the one or more spoken voice prompts corresponds to a defined type of the information conveyed by the one or more spoken voice prompts.

33. The system of claim 32, wherein the intonation pattern is determined based on responses of a population of participants in a computer-based exchange to specific types of voice prompts.

34. The system of claim 29, wherein the words receiving the one or more pitch accents are determined based on a desired behavior or behavior change that is desired of a person receiving a telephony call including the one or more spoken voice prompts.