Method and Apparatus Combining control Theory and Business Performance Management
First Claim
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1. A method for analyzing data from Business Performance management systems and determining an action to manage Business Process Performance comprising the steps of:
- developing, updating and calibrating business performance models based on business process data,defining business objectives based on desired business performance measures,analyzing control policies by using the business performance model to predict future business process performance for different control policies,selecting an optimal control policy based on business objective, anddeploying actions based on the optimal control policy.
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Abstract
A control methodology and component in Business Performance Management (BPM) Systems. This enables firms to exploit control theoretic techniques for Business Performance Management. Information from BPM systems is used to calibrate models of the business process. This model is then used to assess and optimize control actions to manage business performance, on the basis of which a control action is selected for business process execution.
81 Citations
13 Claims
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1. A method for analyzing data from Business Performance management systems and determining an action to manage Business Process Performance comprising the steps of:
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developing, updating and calibrating business performance models based on business process data, defining business objectives based on desired business performance measures, analyzing control policies by using the business performance model to predict future business process performance for different control policies, selecting an optimal control policy based on business objective, and deploying actions based on the optimal control policy. - View Dependent Claims (2, 3, 6, 7)
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4. A computer implemented method for analyzing data from Business Performance Management systems and determining an action to manage Business Process Performance comprising the steps of:
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developing, updating and calibrating business performance models based on business process data, defining business objectives based on desired business performance measures, analyzing control policies by using the business performance model to predict future business process performance for different control policies, selecting an optimal control policy, and deploying actions based on the optimal control policy. - View Dependent Claims (8, 9, 10, 11)
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5. A signal-bearing medium tangibly embodying a program of machine readable instructions executable by a digital processing apparatus to perform a method for analyzing data from Business Performance Management systems and determining an action to manage Business Process Performance comprising the steps of:
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developing, updating and calibrating business performance models based on business process data, defining business objectives based on desired business performance measures, analyzing control policies by using the business performance model to predict future business process performance for different control policies, selecting an optimal control policy, and deploying actions based on the optimal control policy.
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12. A system for control and management of business performance comprising:
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(a) an open loop component for business performance management consisting of at least one of specifying business performance objectives and constraints and specifying business stability requirements, (b) a closed loop component which closes around the said open loop component that consists of identifying control variables for managing business performance, estimating business performance using state information from business performance management systems, identifying best control action based on the business state information, selected at least from the class of control algorithms including proportional control, proportional integral control, proportional integral derivative control, adaptive control, model predictive control, general control algorithms, and implementing the control action using the business performance management system.
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13. A computer based system for analyzing data from Business Performance management systems and determining an action to manage Business Process Performance comprising:
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input means for receiving one or more set points for metrics and outputs generated by a Business Performance Management (BPM) system based on the events and metrics that are processed by the BPM system and producing a differential metric output; a controller receiving said differential metric output and a business objective based on desired business performance measures and developing, updating and calibrating business performance models based on business process data, said controller analyzing control policies by using the business performance model to predict future business process performance for different control policies and selecting an optimal control policy based on business objective; a business process execution means deploying actions selected by said controller based on the optimal control policy; and means measuring events and metrics generated as a result of deploying actions by the business process execution means, which measured events and metrics are processed by the BPM system to generate feedback to the input means.
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Specification