System and Method for Delivering Value Added Services from Services Providers

• US 20080209052A1
• Filed: 02/22/2007
• Published: 08/28/2008
• Est. Priority Date: 02/22/2007
• Status: Abandoned Application

• Current Assignee: Radialpoint SafeCare, Inc. (AppDirect, Inc.)
• Original Assignee: Radialpoint
• Inventors: Saldanha, Carlos, Frisch, Craig, Baron, Thierry, Kouretas, Frank, Skowronski, Benjamin, Contestabile, Mario, Algire, Marty, Velan, Corey, Wright, Erik, Boulianne, Luc
• Application Number:
  US11/677,665
• Publication Number:
  US 20080209052A1
• Time in Patent Office: Days
• US Class Current: 709/228
• CPC Class Codes: H04L 67/306 User profiles
• CPC Class Codes: H04L 67/34 involving the movement of software or configuration parameters network booting or remote initial program loading [RIPL] G06F9/4416
• CPC Class Codes: H04L 67/53 using third party service providers
• CPC Class Codes: H04L 9/40 Network security protocols

Abstract

A method and system for delivering value added service (VAS) applications offered by a service provider to a subscribing end user is presented. The method includes collecting, by a user service module, end user device information, forwarding, by the service provider, end user information, to a server, creating, by the service provider, target end user profiles, VAS application campaigns, and campaign schedules, and storing the same in the server. The method further comprises communicating, between the server and the user service module, to display an offer in the end user device for at least one of the VAS applications, in accordance with the target profiles, the application campaigns, and schedules, wherein, upon selecting by the user, the at least one of the VAS applications is loaded, installed, and activated in the end user device without further end user actions.

Claims

1. A method of delivering value added service (VAS) applications offered by a service provider to a subscribing end user, comprising:

collecting, by a user service module, end user device information;

forwarding, by the service provider, end user information, to a server;

creating, by the service provider, target end user profiles, VAS application campaigns, and campaign schedules;

storing the end user information, the end user device information, the target end user profiles, the VAS application campaigns, and the campaign schedules in the server;

communicating, between the server and the user service module, to display an offer in the end user device for at least one of the VAS applications, in accordance with the target end user profiles, the VAS application campaigns, and the campaign schedules,

wherein, upon selecting by the user, the at least one of the VAS applications is loaded, installed, and activated in the end user device without further end user actions.

2. The method of claim 1, further comprising installing the user service module on the end user device.

3. The method of claim 2, wherein the installation of the user service module occurs during the initial subscription with the service provider.

4. The method of claim 2, wherein the installation of the user service module occurs by:

offering a VAS application to the end user via a uniform resource locator (URL) link;

redirecting the end user to the server where an Internet cookie is deposited, upon the user clicking on the URL link; and

downloading and installing the user service module.

5. The method of claim 1, wherein the forwarding of the end user information is transmitted to an account provisioning service of the server.

6. The method of claim 1, wherein the communicating between the server and the user service module, comprises:

contacting, by the user service module, the server with end user device information;

determining, by the server, corresponding target end user profiles, VAS application campaigns, and campaign schedules based on the end user information and the end user device information and

forwarding, by the server, the corresponding VAS application campaign.

7. The method of claim 1, wherein the display of the offer comprises having the user service module initiate a pop-up window in the end user device.

8. The method of claim 7, wherein selecting by the end user, comprises the end user actively clicking on a link provided on the pop-up window.

9. The method of claim 8, further comprising:

requesting, by the user service module, a uniform resource locator and security feature from the server;

downloading, by the user service module, the VAS application; and

confirming installer for VAS application.

10. The method of claim 9, wherein the user service module determines whether the download was successful.

11. The method of claim 10, wherein the user service module determines whether the installation was successful.

12. The method of claim 11, further comprising recording, by the server, information regarding at least one of the display of the offer, the selecting by the end user, and the determination of whether the download and installation was successful.

13. The method of claim 12, further comprising reporting, by the server to the service provider, the information regarding the at least one of the display of the offer, the selecting by the end user, and the determination of whether the download and installation was successful.

14. The method of claim 1, further comprising delivering the VAS application campaigns to target end users based on the campaign schedules in accordance with a throttling procedure.

15. The method of claim 14, wherein the throttling procedure comprises:

incorporating installation identification information of each user service module that polls the server to calculate a user service module number;

incorporating the start time of the campaign or update; and

incorporating the current time on the server.

16. The method of claim 15, wherein the current time on the server is expressed relative to the campaign or update'"'"'s start time and the end of the throttling period.

17. The method of claim 16, further comprising:

comparing the user service module number to the number calculated for the current time on the server,

wherein, when user service module number is less than or equal to the current time on the server, the user service module receives the campaign or notification.

18. The method of claim 17, further comprising:

continuing the campaign or notification according to the campaign schedule and repeat delay; and

terminating the campaign or notification according to a stop timestamp or deactivation time.

19. A system for delivering value added service (VAS) applications offered by a service provider to a subscribing end user, comprising:

an end user device incorporating a user service module that is configured to collect end user device information;

a server configured to receive and store end user information from the service provider, end user device information from the user service module, and target end user profiles, VAS application campaigns, and campaign schedules created by the service provider;

wherein the server and the user service module communicate to display an offer in the end user device for at least one of the VAS applications, in accordance with the target end user profiles, the VAS application campaigns, and the campaign schedules,

wherein, upon selecting by the user, the at least one of the VAS applications is loaded, installed, and activated in the end user device without further end user actions.

20. The system of claim 19, wherein the user service module is configured to execute at least one of:

a campaign window to indicate when it is time to advise of a campaign available to the end user;

an update window to notify the end user of an availability of an update;

a start menu to provide a list of user service module actions available to the end user;

message dialog boxes to convey information related to the end user actions;

a preferences window to allow end users to set defined preferences; and

a help window to display help topics.

21. The system of claim 19, wherein the server comprises at least one of:

a provider management portal;

an operations management portal; and

a supplier management portal.

22. The system of claim 21, wherein the server further comprises at least one of:

a software package web service;

a notification web service; and

a data aggregation service.

23. The system of claim 21, wherein the provider management portal comprises at least one of:

an installer download manager module to provide a graphical user interface (GUI) for facilitating targeting and managing the location of installer downloads;

a campaign manager module to provide a GUI for creating, reading, updating, and deleting campaigns;

an update manager module to provide a GUI for software updates;

a VAS detection script manager module to provide a GUI for VAS application detection scripts and make them available to the user service module; and

a product manager module to provide a GUI that correspond to groups of services offered by the service provider and act as the common identifier for service provider products.

24. The system of claim 21, wherein the operations management portal comprises at least one of:

a provider and supplier manager to provide a GUI used to create, read, update, delete providers and suppliers; and

a user manager module to provide a GUI used for user accounts and configuration of access privileges to the management portals.

25. The system of claim 21, wherein the supplier management portal comprises at least one of:

a software manager module to provide a GUI used to manage stored software packages and versions that are to be offered by the service provider; and

a software service module to facilitate communications with the user service module regarding available software installers and downloads.