Presence Aware Notification For Information Technology Management

• US 20080209280A1
• Filed: 02/28/2007
• Published: 08/28/2008
• Est. Priority Date: 02/28/2007
• Status: Active Grant

• Current Assignee: Microsoft Technology Licensing LLC (Microsoft Corporation)
• Original Assignee: Microsoft Corporation
• Inventors: Rizzi, Lorenzo, Dilillo, Gerardo, Herscher, Adam, Raghavan, Arun D.
• Granted Patent: US 8,671,146 B2
• Time in Patent Office: Days
• US Class Current: 714/48
• CPC Class Codes: G06F 11/0709 in a distributed system consisting of a plurality of standalone computer nodes, e.g. clusters, client-server systems
• CPC Class Codes: G06F 11/0748 in a remote unit communicating with a single-box computer node experiencing an error/fault remote testing G06F11/2294
• CPC Class Codes: G06F 11/0769 Readable error formats, e.g. cross-platform generic formats, human understandable formats
• CPC Class Codes: G06F 11/30 Monitoring
• CPC Class Codes: H04L 41/046 comprising network management agents or mobile agents therefor
• CPC Class Codes: H04L 41/069 using logs of notifications; Post-processing of notifications
• CPC Class Codes: H04L 43/00 Arrangements for monitoring or testing data switching networks
• CPC Class Codes: H04L 67/54 Presence management, e.g. monitoring or registration for receipt of user log-on information, or the connection status of the users

Abstract

Systems and methods for information technology (IT) management, utilizing presence aware notification, are disclosed. In an implementation, the method includes receiving availability or online status of one or more users at an IT management server. The IT management server queries a monitoring database for one or more alerts. The one or more alerts are sent to the one or more users based on respective availability or online status.

Claims

1. A server comprising:

a memory;

one or more processors operatively coupled to the memory;

a monitoring console to facilitate network management utilizing a presence aware notification stored in the memory, wherein the monitoring console queries a monitoring database for alert notifications.

2. The server of claim 1, wherein the alert notifications are directed to applications on one or more remote client devices.

3. The server of claim 1, wherein the monitoring database receives alert notifications from one or more agents installed in remote client devices.

4. The server of claim 1, wherein the monitoring console receives information from one or more users and user groups.

5. The server of claim 1, wherein the monitoring console directs an alert notification to a user or a user group based on availability status.

6. The server of claim 1 further comprising a module to initiate a communication session between an administrator and an available user.

7. The server of claim 1 further comprising a module to facilitate load balancing and send alert notifications to users

8. A server comprising:

a memory;

one or more processors operatively coupled to the memory;

an application program interface stored in the memory, wherein the application program interface exposes and gathers user information associated with one or more users and user groups.

9. The server of claim 8, wherein the gathered user information includes one or more of the following:

user name, user identifier, group information, domain name, availability status, and calendar information.

10. The server of claim 8 further comprising a session module to establish a communication session between an administrator and an available user.

11. The server of claim 10, wherein the communication session is one of the following:

telephone call, multimedia conference, instant messaging session, and chat session.

12. The server of claim 10, wherein the session module implements an instant messaging protocol to provide presence information of a user.

13. The server of claim 9 further comprising a module to facilitate authentication of users before sending alert notifications to each of the users.

14. A method comprising:

receiving availability status of one or more users;

invoking a monitoring database that provides alerts directed to the one or more users; and

sending an alert notifications to the one or more users based on availability of the one or more users.

15. The method of claim 14, wherein the receiving further includes populating user information at a server.

16. The method of claim 14, wherein the invoking further includes querying a monitoring database to provide for one or more alert notifications.

17. The method of claim 14, wherein the alert notification may be sent as one or more of the following:

an electronic mail, a text message, an instant message, and an SMS (short message service).

18. The method of claim 14, wherein load balancing of the one or more users is performed prior to the sending.

19. The method of claim 14 further comprising initiating a communication session with the one or more users.

20. The method of claim 19, wherein the initiating the communication session is based on availability status of the one or more users.