ACCOUNT AND CUSTOMER CREATION IN AN ON-LINE BANKING MODEL

• US 20080215377A1
• Filed: 03/06/2008
• Published: 09/04/2008
• Est. Priority Date: 04/17/2000
• Status: Active Grant

• Current Assignee: Accenture Global Services Limited (Accenture PLC)
• Original Assignee: Accenture LLP (Accenture PLC)
• Inventors: Storts, William E., Henry, Michael, Wottowa, Kennard L.
• Granted Patent: US 7,813,983 B2
• Time in Patent Office: Days
• US Class Current: 705/4
• CPC Class Codes: G06Q 20/10 specially adapted for electronic funds transfer [EFT] systems; specially adapted for home banking systems
• CPC Class Codes: G06Q 20/386 using messaging services or messaging apps using mobile network messaging services for payment, e.g. SMS G06Q20/3255
• CPC Class Codes: G06Q 40/00 Finance; Insurance; Tax strategies; Processing of corporate or income taxes
• CPC Class Codes: G06Q 40/02 Banking, e.g. interest calculation or account maintenance credit or loans G06Q40/03
• CPC Class Codes: G06Q 40/06 Asset management; Financial planning or analysis
• CPC Class Codes: G06Q 40/08 Insurance

Abstract

A system, method and article of manufacture are provided for account and customer creation in an online banking model. An application is received from a customer. The application includes information relating to the user and also documentation relating to the user. A first computer is utilized to create a profile for the customer based on the application received from the customer. The first computer is also utilized to create an account for the customer. Information relating to the created profile and account is transmitted from the first computer to a second computer where a notification is generated. The notification indicates that the account has been created. The notification is transmitted from the second computer to the customer utilizing a network.

Claims

1. A method for providing financial product recommendations and improved financial decisions for a customer of a financial institution through buyer advocate functionality within an online banking framework, comprising:

providing the customer with access to an online banking service of the financial institution through an electronic communication channel; and

accessing direct banking products and services of the financial institution through the online banking service, said direct banking products and services including investment accounts, banking accounts, insurance products, and a buyer'"'"'s advocate function, wherein the buyer'"'"'s advocate function provides the customer with functionality of;

promoting targeted content of third party financial products and services, said third party financial products and services including one or more of credit cards, loans, insurance, and investments, wherein the third party financial products and services are offered by third parties distinct from the financial institution;

providing quotations and information for the third party financial products and services, including providing guide functionality which locates deals for the customer;

providing financial advisory content related to the selection of third party products and services through the use of fund selection tools, asset allocation tools, portfolio tracking and planning tools, and financial calculators;

enabling the customer to initiate transactions with third parties related to the third party financial products and services, including providing relevant applications to purchase said third party financial products or services; and

facilitating fulfillment of the third party financial products and services transactions on behalf of the customer by initiating transactions from customer accounts of the financial institution.

2. The method of claim 1, wherein the electronic communication channel includes one or more of the internet, a call center, an ATM, a mobile device, and a PDA.

3. The method of claim 1, wherein the investment accounts include unit trust products and brokerage link services.

4. The method of claim 1, wherein the banking accounts include the products of credit cards, deposit accounts, and loans, and wherein the banking accounts include the services of statements, bill payment, and fund transfers.

5. The method of claim 1, wherein the insurance products include property insurance, casualty insurance, and term life insurance.

6. The method of claim 1, wherein the buyer'"'"'s advocate functionality further includes providing a personalized portal within the online banking service, said personalized portal providing one or more of personal finance management information, a find-a-fund function, a find-a-loan function, a news portal, an investments buyer'"'"'s guide, and an insurance buyer'"'"'s guide.

7. The method of claim 1, wherein the financial advisory content provided by the buyer'"'"'s advocate function includes one or more of financial news and information, a buyer'"'"'s guide, insurance quotes, unit trust ratings, and a find-a-fund function.

8. A computer program embodied on a computer readable medium for providing financial product recommendations and improved financial decisions for a customer of a financial institution through buyer advocate functionality within an online banking framework, comprising:

a code segment for providing the customer with access to an online banking service of the financial institution through an electronic communication channel; and

a code segment for accessing direct banking products and services of the financial institution through the online banking service, said direct banking products and services including investment accounts, banking accounts, insurance products, and a buyer'"'"'s advocate function, wherein the buyer'"'"'s advocate function provides the customer with functionality of;

promoting targeted content of third party financial products and services, said third party financial products and services including one or more of credit cards, loans, insurance, and investments, wherein the third party financial products and services are offered by third parties distinct from the financial institution;

providing quotations and information for the third party financial products and services, including providing guide functionality which locates deals for the customer;

providing financial advisory content related to the selection of third party products and services through the use of fund selection tools, asset allocation tools, portfolio tracking and planning tools, and financial calculators;

enabling the customer to initiate transactions with third parties related to the third party financial products and services, including providing relevant applications to purchase said third party financial products or services; and

facilitating fulfillment of the third party financial products and services transactions on behalf of the customer by initiating transactions from customer accounts of the financial institution.

9. A computer program as recited in claim 8, wherein the electronic communication channel includes one or more of the internet, a call center, an ATM, a mobile device, and a PDA.

10. A computer program as recited in claim 8, wherein the investment accounts include unit trust products and brokerage link services.

11. A computer program as recited in claim 8, wherein the banking accounts include the products of credit cards, deposit accounts, and loans, and wherein the banking accounts include the services of statements, bill payment, and fund transfers.

12. A computer program as recited in claim 8, wherein the insurance products include property insurance, casualty insurance, and term life insurance.

13. A computer program as recited in claim 8, wherein the buyer'"'"'s advocate functionality further includes providing a personalized portal within the online banking service, said personalized portal providing one or more of personal finance management information, a find-a-fund function, a find-a-loan function, a news portal, an investments buyer'"'"'s guide, and an insurance buyer'"'"'s guide.

14. A computer program as recited in claim 8, wherein the financial advisory content provided by the buyer'"'"'s advocate function includes one or more of financial news and information, a buyer'"'"'s guide, insurance quotes, unit trust ratings, and a find-a-fund function.

15. A system for providing financial product recommendations and improved financial decisions for a customer of a financial institution through buyer advocate functionality within an online banking framework, comprising:

logic for providing the customer with access to an online banking service of the financial institution through an electronic communication channel; and

logic for accessing direct banking products and services of the financial institution through the online banking service, said direct banking products and services including investment accounts, banking accounts, insurance products, and a buyer'"'"'s advocate function, wherein the buyer'"'"'s advocate function provides the customer with functionality of;

promoting targeted content of third party financial products and services, said third party financial products and services including one or more of credit cards, loans, insurance, and investments, wherein the third party financial products and services are offered by third parties distinct from the financial institution;

providing quotations and information for the third party financial products and services, including providing guide functionality which locates deals for the customer;

providing financial advisory content related to the selection of third party products and services through the use of fund selection tools, asset allocation tools, portfolio tracking and planning tools, and financial calculators;

enabling the customer to initiate transactions with third parties related to the third party financial products and services, including providing relevant applications to purchase said third party financial products or services; and

facilitating fulfillment of the third party financial products and services transactions on behalf of the customer by initiating transactions from customer accounts of the financial institution.

16. The system of claim 15, wherein the electronic communication channel includes one or more of the internet, a call center, an ATM, a mobile device, and a PDA.

17. The system of claim 15, wherein the investment accounts include unit trust products and brokerage link services.

18. The system of claim 15, wherein the banking accounts include the products of credit cards, deposit accounts, and loans, and wherein the banking accounts include the services of statements, bill payment, and fund transfers.

19. The system of claim 15, wherein the insurance products include property insurance, casualty insurance, and term life insurance.

20. The system of claim 15, wherein the buyer'"'"'s advocate functionality further includes providing a personalized portal within the online banking service, said personalized portal providing one or more of personal finance management information, a find-a-fund function, a find-a-loan function, a news portal, an investments buyer'"'"'s guide, and an insurance buyer'"'"'s guide.

21. The system of claim 15, wherein the financial advisory content provided by the buyer'"'"'s advocate function includes one or more of financial news and information, a buyer'"'"'s guide, insurance quotes, unit trust ratings, and a find-a-fund function.