PROACTIVE PERFORMANCE MANAGEMENT FOR MULTI-USER ENTERPRISE SOFTWARE SYSTEMS

• US 20080216055A1
• Filed: 03/02/2007
• Published: 09/04/2008
• Est. Priority Date: 03/02/2007
• Status: Active Grant

• Current Assignee: Pegasystems Incorporated
• Original Assignee: Pegasystems Incorporated
• Inventors: Khatutsky, Victor E.
• Granted Patent: US 8,250,525 B2
• Time in Patent Office: Days
• US Class Current: 717/127
• CPC Class Codes: G06F 11/3409 for performance assessment
• CPC Class Codes: G06F 11/3438 monitoring of user actions tracking the activity of the user H04L67/535
• CPC Class Codes: G06F 11/3442 for planning or managing the needed capacity
• CPC Class Codes: G06F 11/3447 Performance evaluation by modeling
• CPC Class Codes: G06F 2201/81 Threshold
• CPC Class Codes: G06F 2201/86 Event-based monitoring

Abstract

The invention provides, in some aspects, systems for proactive management of development and performance of a software application based on monitoring it (and/or one or more of its components) during the course of development or execution. Those systems signal alerts upon determining that actual or expected usage of the application (or its components) by users of like classes (or roles) is anticipated to, or does, exceed quotas, when the application is placed in production mode.

Claims

1. A system for proactive management of performance of a software application, comprising

A. a software development environment,

B. a performance monitor in communications coupling with the software development environment, the performance monitor monitoring any of creation, revision and testing of the software application in the software development environment, and

C. the performance monitor signaling an alert upon determining that execution of the application and/or a component thereof by a user and/or consumption of digital data processing resources during such execution is anticipated to exceed one or more quotas for a class to which the user belongs.

2. The system of claim 1, wherein the performance monitor signals the alert to a developer and/or a centralized monitoring environment.

3. The system of claim 1, wherein the performance monitor estimates consumption of the one or more resources based on prior monitoring of actual consumption during execution of the application.

4. The system of claim 1, comprising a model defining a relationship between (i) users in each of one or more classes and (ii) estimated consumption of resources by such users during execution of the application.

5. The system of claim 4, wherein those resources include any of processing capacity, memory capacity and/or network bandwidth.

6. The system of claim 4, in which the model defines quotas for usage of the application and/or one or more components thereof in production mode by users in each of one or more classes.

7. The system of claim 4, in which the model defines quotas for consumption of resources during usage of the application and/or one or more components thereof in production mode by users in each of one or more classes.

8. The system of claim 4, wherein the model defines such quotas on the basis of individual and multiple users in such classes.

9. The system of claim 4, wherein the quotas include any of (i) maximum permitted usage of the application by users in each of one or more classes, and (ii) expected usage of the application by users in each of one or more classes.

10. A system for proactive management of performance of a software application, comprising

A. one or more digital data processing resources,

B. a performance monitor in communications coupling with one or more of the digital data processing resources, the performance monitor monitoring any of (i) usage of the application and/or one or more components thereof by a user, and (ii) consumption of the one or more resources during usage of the application and/or one or more components thereof by the user, and

C. the performance monitor signaling an alert upon determining that such usage by the user and/or consumption of resources during such usage exceeds one or more quotas for a class to which the user belongs.

11. The system of claim 10, comprising

A. a software development environment, and wherein

B. the performance monitor is in communications coupling with the software development environment and monitors any of creation, revision and testing of the software application in the software development environment, and

C. the performance monitor signaling an alert upon determining that execution of the application and/or a component thereof by a user and/or consumption of digital data processing resources during such execution is anticipated to exceed one or more quotas for a class to which the user belongs.

12. A method for proactive management of performance of a software application, comprising

A. monitoring any of creation, revision and testing of the software application in a software development environment, and

B. signaling an alert upon determining that execution of the application and/or a component thereof by a user and/or consumption of digital data processing resources during such execution is anticipated to exceed one or more quotas for a class to which the user belongs.

13. The method of claim 12, comprising signaling the alert to a developer and/or a centralized monitoring environment.

14. The method of claim 12, comprising consumption of the one or more resources based on prior monitoring of actual consumption during execution of the application.

15. The method of any of claims 12, comprising modeling a relationship between (i) users in each of one or more classes and (ii) estimated consumption of resources by such users during execution of the application.

16. The method of claim 15, wherein those resources include any of processing capacity, memory capacity and/or network bandwidth of the one or more digital data processing resources.

17. The method of claim 15, in which the modeling step includes defining quotas for execution of the application and/or one or more components thereof by users in each of one or more classes.

18. The method of claim 17, in which the modeling step includes defining quotas for consumption of resources during execution of the application and/or one or more components thereof by users in each of one or more classes.

19. The method of claim 15, in which the modeling step includes defining such quotas on the basis of individual and multiple users in such classes.

20. The method of claim 15, wherein the quotas include any of (i) maximum permitted usage of the application by users in each of one or more classes, and (ii) expected usage of the application by users in each of one or more classes.

21. The method of claim 12 comprising responding to signaling in step (B) by one or more of altering (i) implementation of the application, (ii) allocation of time for such implementation, (iii) quotas defined for the respective classes, (iv) allocation of resources to the application, and/or (v) definition of the relationships defined in the model.

22. The method of clam 21, wherein the responding step includes at least initiating communications among personnel responsible for any of development, management and/ or procurement of the application in regard to potential implementation of one or more such alterations.

23. A system for proactive management of performance of a software application, comprising

A. one or more digital data processing resources, including a processor,

B. a performance monitor in communications coupling with one or more of the digital data processing resources, the performance monitor monitoring any of (i) usage of the application and/or one or more components thereof by one or more users, and (ii) consumption of the one or more resources during such usage, and

C. the performance monitor any of (i) signaling an alert, and (ii) limiting usage of the application by one or more users upon determining that such usage and/or consumption of resources exceeds one or more quotas for one or more classes to which the one or more users belong.

24. The system of claim 23, wherein the performance monitor monitors (i) usage of the application and/or one or more components thereof during production mode of the application by the user, and (ii) consumption of the one or more resources during such production mode.

25. The system of claim 24, wherein the performance monitor signals an alert to a developer and/or a centralized monitoring environment.