Order Entry Graphical User Interface

• US 20080222004A1
• Filed: 09/17/2007
• Published: 09/11/2008
• Est. Priority Date: 03/06/2007
• Status: Abandoned Application

• Current Assignee: Verety LLC
• Original Assignee: Verety LLC
• Inventors: Jasper, John, Malik, Tamas, Pollock, Rick, Deli, Peter, Vleet, James Van, Harsvolgyi, Csaba
• Application Number:
  US11/856,398
• Publication Number:
  US 20080222004A1
• Time in Patent Office: Days
• US Class Current: 705/26
• CPC Class Codes: G06Q 30/0603 Catalogue ordering
• CPC Class Codes: G06Q 30/0613 Third-party assisted
• CPC Class Codes: G06Q 30/0641 Shopping interfaces
• CPC Class Codes: G06Q 50/12 Hotels or restaurants

Abstract

This patent discloses various systems and embodiments for implementing, establishing and operating a remote order interface system and method. One exemplary embodiment of a remote order entry system includes a communications network, a first order entry workstation communicatively coupled to the communications network and configured to store a baseline commodity listing. The system further includes a second order entry workstation communicatively coupled to the first order entry workstation via the communication workstation and configured to communicate a remote commodity listing to the first order entry workstation, and a graphical user interface executable on the first order entry workstation and configured to display the baseline commodity listing in a first arrangement and the communicated remote commodity listing as a function of the first arrangement.

Claims

1. A method for remote order entry, the method comprising:

storing a plurality of commodity listings, wherein each of the plurality of commodity listings is associated with a retail location;

communicating the plurality of commodity listings to an agent workstation;

displaying a baseline commodity listing in a first arrangement at the agent workstation;

defining a remote commodity listing at the retail location;

communicating the remote commodity listing to the agent workstation;

displaying, in response to an order request generated at the retail location, a normalized commodity listing as a part of the baseline commodity listing, wherein the normalized commodity listing is representative of at least one of the plurality of commodity listings and the remote commodity listing.

2. The method of claim 1, wherein displaying the baseline commodity listing includes displaying an overall listing of products and services offered by at the retail location.

3. The method of claim 1, wherein storing the plurality of commodity listings includes storing the plurality of commodity listings at a central storage location or at the agent workstation.

4. The method of claim 1, wherein defining the remote commodity listing includes defining the remote commodity listing at a restaurant point of sale terminal located at the retail location.

5. The method of claim 1, wherein displaying the baseline commodity listing includes displaying a group of graphical icons displayed in a first order.

6. The method of claim 5, wherein displaying the normalized commodity listing includes displaying a second group of graphical icons representative of the remote commodity listing in the first order.

7. The method of claim 1, wherein defining the remote commodity listing includes defining at least one variable commodity specific to the retail location.

8. The method of claim 7, wherein defining the at least one variable commodity includes defining a commodity that is provided in connection with baseline commodity listing.

9. A remote order entry system, the system comprising:

a communications network;

a first order entry workstation communicatively coupled to the communications network, the first order entry workstation configured to store a baseline commodity listing;

a second order entry workstation communicatively coupled to the first order entry workstation via the communication network, the second order entry workstation configured to communicate a remote commodity listing to the first order entry workstation; and

a graphical user interface executable on the first order entry workstation, the graphical user interface configured to display the baseline commodity listing in a first arrangement and the communicated remote commodity listing as a function of the first arrangement.

10. The system of claim 9, wherein baseline commodity listing represents an overall listing of products and services offered by a retailer.

11. The system of claim 9, wherein the first order entry workstation is an agent workstation located at a first location.

12. The system of claim 11, wherein second order entry workstation is a restaurant point of sale terminal located at a second location, wherein the second location is a different location than the first location.

13. The system of claim 11, wherein first location is selected from the group consisting of:

a remote call center;

an agent residence;

or a retail location.

14. The system of claim 9, wherein the first arrangement includes a first group of graphical icons displayed in a first order.

15. The system of claim 9, wherein the remote commodity listing includes at least one variable commodity specific to the second order entry workstation.

16. The system of claim 15, wherein the at least one variable commodity is a commodity provided in connection with baseline commodity listing.

17. The system of claim 15, wherein the at least one variable commodity is a commodity communicated from the second order entry workstation to the first order entry workstation.

18. A remote order entry system, the system comprising:

a server configured to store and communicate a plurality of commodity listings, wherein each of the plurality of commodity listings is associated with a retail location;

a remote order entry terminal located at one of the retail locations, the remote order entry terminal configured to communicate a commodity update; and

an agent workstation located away from the remote order entry terminal, the agent workstation configured to display, in response to an order request received from the remote order entry terminal, a cumulative commodity listing representative of at least one of the plurality of commodity listings and the commodity update.

19. The system of claim 18 further comprising:

a speaker post communicatively coupled to the remote order entry terminal, wherein the speaker post is configured to a customer arrival indication.

20. The system of claim 18, wherein the server is configured to communicate the plurality of commodity listings to the agent workstation as part of a static data communication.

21. The system of claim 18, wherein the remote order entry terminal is configured to communicate the commodity update to the agent workstation as part of a dynamic data communication.

22. The system of claim 18, wherein the commodity update includes information selected from the group consisting of:

a commodity listing, a business rule;

a retail location status or an equipment status.

23. The system of claim 18 further comprising:

a graphical user interface configured for display by the agent workstation, wherein the graphical user interface is configured to generate a normalized display representative of the at least one of the plurality of commodity listings and the commodity update.

24. The system of claim 23, wherein the normalized display includes the cumulative commodity listing having a plurality of graphical icons arranged in a fixed order, and wherein the graphical user interface is configured to modify the plurality of graphical icons to display the commodity update.

25. The system of claim 24, wherein the graphical user interface is configured to display a status identifier in conjunction with at least one of the plurality of graphical icons.