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METHODS AND SYSTEMS FOR TASK-BASED SEARCH MODEL

  • US 20080222184A1
  • Filed: 03/07/2007
  • Published: 09/11/2008
  • Est. Priority Date: 03/07/2007
  • Status: Active Grant
First Claim
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1. A computer-implemented method for managing service requests from a customer by a business entity, said method comprising:

  • generating a project folder relating to a first service request received from the customer by the first user;

    searching a plurality of information sources using keywords relating to the customer request;

    storing working documents responsive to the search request in the project folder that is accessible at a future time by at least one of the first user and a second user associated with the business entity; and

    organizing the project folder in a database with meta data to describe the task content such that at least one of the first user and the second user can later locate the working documents during a subsequent search for a second service request similar to the first service request using the project folder.

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