CONVERSATION TRACKING AND NOTIFICATION

• US 20080222531A1
• Filed: 03/10/2008
• Published: 09/11/2008
• Est. Priority Date: 03/09/2007
• Status: Abandoned Application

• Current Assignee: NBC Universal Media LLC (Comcast Corporation)
• Original Assignee: Microsoft Corporation
• Inventors: Davidson, Michael, Budos, Mark F.
• Application Number:
  US12/045,630
• Publication Number:
  US 20080222531A1
• Time in Patent Office: Days
• US Class Current: 715/736
• CPC Class Codes: G06Q 10/107 Computer-aided management of electronic mailing [e-mailing]

Abstract

A facility for tracking actions performed by users on content. The facility monitors items of content that are being tracked for a user, and detects actions performed by other users pertaining to the tracked content. Actions may be any activity performed by a user with respect to an item of content, such as replying to content, rating an item of content, or editing content. The facility collects tracking statistics and provides the tracking statistics for on-site presentation to users. Users thereby stay engaged in conversations around content because they can quickly determine whether additions have been made to the conversation since they last participated. The users may use the tracking statistics to directly navigate to new content. The facility may allow a user to characterize a relationship with one more other individuals and track actions performed by the characterized individuals.

Claims

1. A method of tracking an item of content and displaying statistics related to actions taken with respect to the item of content, the method comprising:

receiving an indication of an item of content that is to be tracked for a user;

receiving and storing an indication of an action related to the tracked item of content each time that an action is taken with respect to the tracked item of content;

determining a time that a user last viewed the tracked item of content and any actions associated with the tracked item of content;

calculating a number of actions related to the tracked item of content that have occurred subsequent to the time that the user last viewed the tracked item of content and any actions associated with the tracked item of content;

displaying to the user the calculated number of actions related to the tracked item of content; and

displaying to the user a control related to the calculated number of actions related to the tracked item of content, wherein the operation of the control causes the user to be directed to the actions associated with the tracked item of content that have not yet been viewed by the user.

2. The method of claim 1, wherein the item of content to be tracked is expressly specified by the user.

3. The method of claim 1, wherein the item of content to be tracked is implicitly specified by the user.

4. The method of claim 3, wherein the item of content to be tracked is specified by a subject matter of the content.

5. The method of claim 1, wherein the item of content to be tracked is generated by the user.

6. The method of claim 1, wherein the item of content to be tracked is generated by a third-party.

7. The method of claim 1, wherein an action is selected from the group comprising a response, a comment, an edit, and a rating.

8. The method of claim 1, wherein the control is a hyperlink.

9. The method of claim 1 further comprising:

for at least some of the stored indications of actions taken with respect to the tracked item of content;

receiving and storing an identity of an individual that performed the action related to the tracked item of content; and

determining whether the stored identity of the individual has a relationship with the user;

calculating a number of actions related to the tracked item of content that are associated with individuals having a relationship with the user and which have occurred subsequent to the time that the user last viewed the tracked item of content and any actions associated with the tracked item of content;

displaying to the user the calculated number of actions related to the tracked item of content that were performed by individuals having a relationship with the user; and

displaying to the user a control related to the calculated number of actions related to the tracked item of content that were performed by individuals having a relationship with the user, wherein the operation of the control causes the user to be directed to the actions associated with the tracked item of content that were performed by individuals having a relationship with the user that have not yet been viewed by the user.

10. The method of claim 9, wherein the relationship is selected from a group comprising a friend, a family member, and a work colleague.

11. The method of claim 9, further comprising displaying to the user an indication of the individuals reflected by the calculated number of actions related to the tracked item of content.

12. The method of claim 11, further comprising displaying to the user a control related to the indicated individuals, wherein the operation of the control selects one of the indicated individuals and causes the user to be directed to the actions associated with the tracked item of content that were performed by the selected individual and that have not yet been viewed by the user.

13. A system for tracking an item of content and displaying statistics related to actions performed on the item of content, the system comprising:

a monitoring component configured to receive an indication of an item of content that is to be tracked for a user, receive an indication of an action related to the tracked item of content each time that an action is taken with respect to the tracked item of content, and store each received indication on an action;

a calculation component configured to determine a time that a user last interacted with the tracked item of content and any actions associated with the tracked item of content, and calculate a number of actions related to the tracked item of content that have occurred subsequent to the time that the user last viewed the tracked item of content and any actions associated with the tracked item of content; and

a display component configured to display to the user the calculated number of actions related to the tracked item of content and a control related to the calculated number of actions related to the tracked item of content, wherein the operation of the control causes the user to be directed to the actions associated with the tracked item of content that are new to the user.

14. The system of claim 13, wherein the item of content to be tracked is expressly specified by the user.

15. The system of claim 13, wherein the item of content to be tracked is implicitly specified by the user.

16. The system of claim 15, wherein the item of content to be tracked is specified by a subject matter of content.

17. The system of claim 13, wherein the item of content to be tracked is generated by the user.

18. The system of claim 13, wherein the item of content to be tracked is generated by a third-party.

19. The system of claim 13, wherein an action is selected from the group comprising a response, a comment, an edit, and a rating.

20. The system of claim 13, wherein the control is a hyperlink.

21. The system of claim 13, wherein:

the monitoring component is further configured to receive and store, for at least some of the stored indications of actions taken with respect to the tracked item of content, an identity of an individual that performed the action related to the tracked item of content;

the calculation component is further configured to determine whether each stored identity of an individual has a relationship with the user and to calculate a number of actions related to the tracked item of content that are associated with individuals having a relationship with the user and which have occurred subsequent to the time that the user last viewed the tracked item of content and any actions associated with the tracked item of content; and

the display component is further configured to display to the user the calculated number of actions related to the tracked item of content that were performed by individuals having a relationship with the user and a control related to the calculated number of actions related to the tracked item of content that were performed by individuals having a relationship with the user, wherein the operation of the control causes the user to be directed to the actions associated with the tracked item of content that were performed by individuals having a relationship with the user that have not yet been viewed by the user.

22. The system of claim 21, wherein the relationship is selected from a group comprising a friend, a family member, and a work colleague.

23. The system of claim 21, wherein the display component is further configured to display to the user an indication of the individuals reflected by the calculated number of actions related to the tracked item of content.

24. The system of claim 23, wherein the display component is further configured to display to the user a control related to the indicated individuals, wherein the operation of the control selects one of the indicated individuals and causes the user to be directed to the actions associated with the tracked item of content that were performed by the selected individual and that have not yet been viewed by the user.