System and method for event driven browser launch

• US 20080222656A1
• Filed: 03/10/2008
• Published: 09/11/2008
• Est. Priority Date: 03/09/2007
• Status: Active Grant

• Current Assignee: Sangoma US, Inc. (Sangoma Technologies Corporation)
• Original Assignee: Fonality Incorporated (Sangoma Technologies Corporation)
• Inventors: Lyman, Christopher M.
• Granted Patent: US 8,495,653 B2
• Time in Patent Office: Days
• US Class Current: 719/318
• CPC Class Codes: G06F 3/0481 based on specific properties of the displayed interaction object or a metaphor-based environment, e.g. interaction with desktop elements like windows or icons, or assisted by a cursor's changing behaviour or appearance
• CPC Class Codes: G06F 9/542 Event management; Broadcasting; Multicasting; Notifications
• CPC Class Codes: H04L 51/04 Real-time or near real-time messaging, e.g. instant messaging [IM]
• CPC Class Codes: H04M 3/42314 in private branch exchanges
• CPC Class Codes: H04M 3/42365 Presence services providing information on the willingness to communicate or the ability to communicate in terms of media capability or network connectivity
• CPC Class Codes: H04M 3/4365 based on information specified by the calling party, e.g. priority or subject
• CPC Class Codes: H04M 7/0045 where the text-based messaging service is an instant messaging service

Abstract

Systems and methods for providing event driven browser launch are provided. In exemplary embodiments one or more communication data variables associated with a communication are received. Browser launch settings for an individual associated with the communication are reviewed to determine a time to launch a browser. The browser may then be launched at the predetermined time. In exemplary embodiments, the browser provides data retrieved from a URL associated with at least one of the communication data variables.

Claims

1. A method for event driven browser launch, comprising:

receiving one or more communication data variables associated with a communication;

reviewing browser launch settings for an individual associated with the communication to determine at time to launch a browser; and

launching the browser at the determined time, the browser providing data retrieved from a URL associated with at least one of the communication data variables.

2. The method of claim 1 wherein launching the browser comprises automatically launching the browser before initiating the communication.

3. The method of claim 1 wherein launching the browser comprises automatically launching the browser after the communication has been initiated.

4. The method of claim 1 wherein launching the browser comprises automatically launching the browser upon completion of the communication.

5. The method of claim 1 wherein launching the browser comprises manually launching the browser.

6. The method of claim 1 further comprising detecting the one or more communication data variables.

7. The method of claim 1 further comprising determining an individual to receive the communication and forwarding the communication data variable to a client device of the individual.

8. The method of claim 1 further comprising determining the URL, whereby the URL comprises an embedded communication data variable.

9. The method of claim 1 wherein the URL is associated with a CRM system.

10. The method of claim 1 wherein the URL is associated with a billing system.

11. The method of claim 1 wherein the URL is associated with a network data source.

12. The method of claim 1 wherein launching the browser comprises displaying the retrieved data in at least one window of the browser.

13. The method of claim 1 wherein launching the browser comprises displaying one or more of the communication data variables in at least one window of the browser.

14. The method of claim 1 further comprising providing a policy which overrides one or more settings of the browser launch settings.

15. The method of claim 1 further comprising allowing modifications to utilize custom communication data variables.

16. A system for providing event driven browser launch, comprising:

a data module configured to receive communication data variables associated with a communication;

a database configured to store browser launch settings for an individual, the browser launch settings indicating a time to launch a browser; and

a browser module configure to launch the browser at the determined time, the browser providing data retrieved from a URL associated with at least one of the communication data variables.

17. The system of claim 16 wherein the data module comprises a communication data module configured to receive the communication data variables from a communication server and further configured to forward the communication data variables to a client device of the individual.

18. The system of claim 16 wherein the data module comprises a client data module further configured to trigger a review of the browser launch settings.

19. The system of claim 16 further comprising an interface module configured to provide a settings interface, the settings interface allowing an individual to determine their browser launch settings.

20. A machine readable medium having embodied thereon a program, the program providing instructions for a method for providing event driven browser launch, the method comprising:

receiving one or more communication data variables associated with a communication;

reviewing browser launch settings for an individual associated with the communication to determine a time to launch a browser; and

launching the browser at the determined time, the browser providing data retrieved from a URL associated with at least one of the communication data variables.