System and method for managing a telecommunications network

• US 20080226044A1
• Filed: 03/03/2008
• Published: 09/18/2008
• Est. Priority Date: 03/01/2007
• Status: Active Grant

• Current Assignee: NOS Communications Inc.
• Original Assignee: NOS Communications Inc.
• Inventors: Johnson, Diana
• Granted Patent: US 8,503,642 B2
• Time in Patent Office: Days
• US Class Current: 379/93.12
• CPC Class Codes: H04Q 3/0087 Network testing or monitoring arrangements

Abstract

A system and method for managing a telecommunications network and which may let a user monitor and control the user'"'"'s network telephone services is disclosed. The system may include a CEO Dashboard, a Migration Module, and a Trouble Ticket Wizard. Additionally, the system may include backend processes that periodically run, ensuring that everything is being done to retrieve, and store, the user'"'"'s available resources on the network. The system may be provided by an integrated platform that is available through online web access and that includes functions such as provisioning, billing, line management, and account management.

Claims

1. A method for providing a user of telephony services with information regarding a telecommunications network used to provide the telephony services, comprising:

collecting a plurality of financial information, a plurality of provisioning information, a plurality of line loss information, a plurality of call event distribution information and a plurality of call trending information associated with the telephony services provided to the user;

storing the financial information, the provisioning information, the line loss information, the call event distribution information and the call trending information in one or more databases; and

providing display information to the user which is representative of the financial information, the provisioning information, the line loss information, the call event distribution information and the call trending information.

2. The method of claim 1, further comprising:

collecting maintenance information comprising toll free numbers, a plurality of work orders, and a plurality of Automatic Number Identifications (ANIs) associated with the telephony services provided to the user; and

providing display information to the user which is representative of the maintenance information.

3. The method of claim 1, further comprising:

collecting migration information associated with the telephony services provided to the user comprising a plurality of Call Detail Report (CDR) data;

storing the migration information in one or more databases; and

providing display information to the user which is representative of the migration information.

4. The method of claim 1, further comprising:

collecting profile information associated with the telephony services provided to the user comprising at least one service agreement;

storing the profile information in one or more databases; and

providing display information to the user which is representative of the profile information.

5. The method of claim 1, further comprising:

collecting Preferred Primary Interexchange Carrier (PIC) information associated with the telephony services provided to the user comprising a Feature Group D footprint;

storing the PIC information in one or more databases; and

providing display information to the user which is representative of the PIC information.

6. The method of claim 1, further comprising:

providing a display to the user for submitting and resolving rate disputes using the financial information;

receiving rate dispute information from the user;

storing the rate dispute information;

determining rate dispute resolution information based on the rate dispute information; and

transmitting the rate dispute resolution information to the user.

7. The method of claim 1, further comprising:

collecting billing information associated with the telephony services provided to the user comprising contracted rate information; and

providing the user with a display adapted to assist the user in accessing the contracted rate information.

8. The method of claim 9, wherein the financial information comprises an indication of a remaining deposit balance.

9. The method of claim 1, wherein the provisioning information comprises information about one or more unresolved rejects.

10. The method of claim 1, wherein the line loss information comprises an indication of a number of lost calls in a predetermined time period.

11. The method of claim 1, wherein the call event distribution information comprises an indication of a number of top destinations by call count.

12. The method of claim 1, wherein the call trending information comprises a comparison of a first number of calls in a first time period with a second number of calls in a second time period.

13. A computer program product stored on a computer-readable medium, the computer program product comprising executable instructions for performing a method of providing a user of telephony services with information regarding the telephony services, the method comprising:

collecting a plurality of financial information, a plurality of provisioning information, a plurality of line loss information, a plurality of call event distribution information and a plurality of call trending information associated with the telephony services provided to the user;

storing the financial information, the provisioning information, the line loss information, the call event distribution information and the call trending information in one or more databases; and

providing display information to the user which is representative of the financial information, the provisioning information, the line loss information, the call event distribution information and the call trending information.

14. The computer program product of claim 13, the method further comprising:

collecting maintenance information comprising toll free numbers, a plurality of work orders, and a plurality of Automatic Number Identifications (ANIs) associated with the telephony services provided to the user; and

providing display information to the user which is representative of the maintenance information.

15. The computer program product of claim 13, the method further comprising:

collecting migration information associated with the telephony services provided to the user comprising a plurality of Call Detail Report (CDR) data;

storing the migration information in one or more databases; and

providing display information to the user which is representative of the migration information.

16. The computer program product of claim 13, the method further comprising:

collecting profile information associated with the telephony services provided to the user comprising at least one service agreement;

storing the profile information in one or more databases; and

providing display information to the user which is representative of the profile information.

17. The computer program product of claim 13, the method further comprising:

collecting Preferred Primary Interexchange Carrier (PIC) information associated with the telephony services provided to the user comprising a Feature Group D footprint;

storing the PIC information in one or more databases; and

providing display information to the user which is representative of the PIC information.

18. The computer program product of claim 13, the method further comprising:

providing a display to the user for submitting and resolving rate disputes using the financial information;

receiving a rate dispute information;

storing the rate dispute information;

determining rate dispute resolution information based on the rate dispute information; and

transmitting the rate dispute resolution information to the user.

19. The computer program product of claim 13, the method further comprising:

collecting billing information associated with the telephony services provided to the user comprising contracted rate information; and

providing the user with a display adapted to assist the user in accessing the contracted rate information.

20. The computer program product of claim 13, wherein the financial information comprises an indication of a remaining deposit payment balance.

21. The computer program product of claim 13, wherein the provisioning information comprises information about one or more unresolved rejects.

22. The computer program product of claim 13, wherein the line loss information comprises an indication of a number of lost calls in a predetermined time period.

23. The computer program product of claim 13, wherein the call event distribution information comprises an indication of a number of top destinations by call count.

24. The computer program product of claim 13, wherein the call trending information comprises a comparison of first number of calls in a first time period compared with a second number of calls in a second time period.