Systems and Methods for Recording Resource Association for a Communications Environment

• US 20080240126A1
• Filed: 03/30/2007
• Published: 10/02/2008
• Est. Priority Date: 03/30/2007
• Status: Active Grant

• Current Assignee: Verint Americas Incorporated (Verint Systems Incorporated)
• Original Assignee: Witness Systems Incorporated (Verint Systems Incorporated)
• Inventors: Smith, Damian, Williams, Jamie Richard, Calahan, Marc, Barnes, Robert John, Bordhagen, Kenneth Richard
• Granted Patent: US 8,743,730 B2
• Time in Patent Office: Days
• US Class Current: 370/401
• CPC Class Codes: H04L 12/56 Packet switching systems

Abstract

Included are embodiments for determining an extension-to-channel mapping. At least one embodiment includes determining, at a first time, a first extension-to-channel mapping configuration, the first extension-to-channel mapping configuration including an indication that at least one extension is coupled to a first recording channel. Similarly, some embodiments include determining, at a second time, a second extension-to-channel mapping configuration, the second extension-to-channel mapping configuration including an indication that the at least one extension is coupled to a second recording channel. Similarly, some embodiments include creating an extension-to-channel map, the extension-to-channel map indicating a configuration of the at least one extension, the first recording channel, and the second channel during a time period between the first time and the second time.

Claims

1. A method for determining an extension-to-channel association, comprising:

determining, at a first time, a first extension-to-channel association configuration, the first extension-to-channel association configuration including an indication that at least one extension is coupled to a first recording channel;

determining, at a second time, a second extension-to-channel association configuration, the second extension-to-channel association configuration including an indication that the at least one extension is coupled to a second recording channel; and

determining a change in the first extension to channel association configuration.

2. The method of claim 1, further comprising creating an extension-to-channel mapping, the extension-to-channel mapping indicating a configuration of the at least one extension, the first recording channel, and the second channel during a time period between the first time and the second time.

3. The method of claim 2, wherein the map includes at least one of the following:

a visual map stored at a recorder, a non-visual map stored at a recorder, a visual map stored at a server, and a non-visual map stored at a server.

4. The method of claim 1, wherein the extension-to-channel association indicates that the at least one channel is coupled to either the first recording channel or the second recording channel, during the time period between the first time and the second time.

5. The method of claim 1, further comprising determining, from previously stored data, a first probability that the at least one extension is coupled to the first recording channel during the time period between the first time and the second time.

6. The method of claim 5, further comprising determining, from previously stored data, a second probability that the at least one extension is coupled to the second recording channel during the time period between the first time and the second time.

7. The method of claim 5, further comprising determining whether the first probability exceeds a predetermined threshold.

8. The method of claim 1, further comprising recording data received from the at least one extension.

9. The method of claim 1, further comprising, in response to a determination that the first extension-to-channel association configuration is the same as the second extension-to-channel mapping configuration, utilizing the first extension-to-channel mapping configuration for the extension-to-channel map.

10. A system for determining a trunk channel to recording channel association, comprising:

a first determining component configured to determine, at a first time, a first extension-to-channel mapping configuration, the first extension-to-channel mapping configuration including an indication that at least one extension is coupled to a first recording channel;

a second determining component configured to determine, at a second time, a second extension-to-channel mapping configuration, the second extension-to-channel mapping configuration including an indication that the at least one extension is coupled to a second recording channel; and

a mapping component configured to create an extension-to-channel map, the extension-to-channel map indicating a configuration of the at least one extension, the first recording channel, and the second channel during a time period between the first time and the second time.

11. The system of claim 10, wherein the extension-to-channel map indicates that the at least one channel is coupled either the first recording channel or the second recording channel, during the time period between the first time and the second time.

12. The system of claim 10, further comprising a third determining component configured to determine, from previously stored data, a first probability that the at least one extension is coupled to the first recording channel during the time period between the first time and the second time.

13. The system of claim 12, further comprising a fourth determining component configured to determine, from previously stored data, a second probability that the at least one extension is coupled to the second recording channel during the time period between the first time and the second time.

14. The system of claim 12, further comprising a fifth determining component configured to determine whether the first probability exceeds a predetermined threshold.

15. The system of claim 10, further comprising a recording component configured to record data received from the at least one extension.

16. The system of claim 10, further comprising a utilizing component configured to utilize, in response to a determination that the first extension-to-channel mapping configuration is the same as the second extension-to-channel mapping configuration, the first extension-to-channel mapping configuration for the extension-to-channel map.

17. A system for determining an extension-to-recording resource association, comprising:

a first determining component configured to determine, at a first time, a first extension-to-channel mapping configuration, the first extension-to-channel mapping configuration including an indication that at least one extension is coupled to a first recording channel;

a second determining component configured to determine, at a second time, a second extension-to-channel mapping configuration, the second extension-to-channel mapping configuration including an indication that the at least one extension is coupled to a second recording channel;

a mapping component configured to create an extension-to-channel map, the extension-to-channel map indicating a configuration of the at least one extension, the first recording channel, and the second channel during a time period between the first time and the second time; and

a recording component configured to record data received from the at least one extension.

18. The system of claim 17, wherein the extension-to-channel map indicates that the at least one channel is coupled to either the first recording or the second recording channel, during the time period between the first time and the second time.

19. The system of claim 17, further comprising a third determining component configured to determine, from previously stored data, a first probability that the at least one extension is coupled to the first recording channel during the time period between the first time and the second time.

20. The system of claim 19, further comprising a fourth determining component configured to determine, from previously stored data, a second probability that the at least one extension is coupled to the second recording channel during the time period between the first time and the second time.

21. The system of claim 19, further comprising means for determining whether the first probability exceeds a predetermined threshold.

22. The system of claim 17, further comprising a utilizing component configured to utilize, in response to a determination that the first extension-to-channel mapping configuration is the same as the second extension-to-channel mapping configuration, the first extension-to-channel mapping configuration for the extension-to-channel map.