Distributed open customer relationship management and care (CRMC) programs implemented with online vouchers

• US 20080243600A1
• Filed: 03/31/2008
• Published: 10/02/2008
• Est. Priority Date: 09/18/2001
• Status: Abandoned Application

• Current Assignee: Bo-In Lin
• Original Assignee: Bo-In Lin
• Inventors: Lin, Bo-In
• Application Number:
  US11/649,190
• Publication Number:
  US 20080243600A1
• Time in Patent Office: Days
• US Class Current: 705/14
• CPC Class Codes: G06Q 20/12 specially adapted for electronic shopping systems
• CPC Class Codes: G06Q 20/387 Payment using discounts or coupons relating to marketing G06Q30/02
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G06Q 30/0222 During e-commerce, i.e. online transactions
• CPC Class Codes: G06Q 30/0239 Online discounts or incentives
• CPC Class Codes: G06Q 30/0267 Wireless devices

Abstract

The present invention is a method for transferring electronic vouchers over a network system for defining and rewarding a customer relationship management and care (CRMC) activity. In a preferred embodiment, the method further includes a step of transferring an incentive electronic voucher for payment of an assessment of customer satisfaction.

Claims

1. A network system connected to a customer through the network system, the network system further comprising:

a customer relationship management and care (CRMC) center for issuing an electronic CRMC voucher transmitting over said network wherein said CRMC voucher defining an CRMC program provided to aid said perspective customer to search and make decision relating to purchasing or using a good or service.

2. The network system of claim 1 further comprising:

a customer relationship management and care (CRMC) provider connected to said network for receiving said electronic CRMC voucher from said perspective customer transmitted over said network for carrying out said CRMC program as defined by said CRMC voucher to aid said perspective customer to search and make decision relating to purchasing or using a good or service.

3. The network system of claim 2 wherein:

said customer relationship management and care (CRMC) center further issuing an incentive CRMC voucher in addition to said CRMC voucher for said perspective customer to reward said CRMC service provider according to a customer satisfaction assessment by said perspective customer.

4. The network system of claim 2 wherein:

said customer relationship management and care (CRMC) center further includes a virtual-direct network communicating server for establishing a virtual-direct network communication between said perspective customer and said CRMC service provider for transmitting said CRMC voucher over said network from said perspective customer to said CRMC service provider to carry out said CRMC program as defined by said CRMC voucher.

5. The network system of claim 4 wherein:

said virtual-direct network-communication server further comprises a stream-socket functional process for providing stream-sockets for connecting network messages transmitted between said perspective customer and said CRMC center and between said CRMC service provider and said CRMC center to establish a stream-socket connected direct communication between said perspective customer and CRMC service provider.

6. The network system of claim 2 wherein:

said customer relationship management and care (CRMC) center further includes an CRMC database for keeping a record related to said CRMC program.

7. The network system of claim 2 wherein:

said CRMC database further includes database manager for organizing said record kept in said CRMC database according to said perspective customer and said CRMC service provider.

23. The network system of claim 1 wherein:

said network system is a wireless system.

8. A network system connected with an online goods and services provider (GSP) selling goods-or-services available for purchase by a perspective customer, wherein:

said online GSP further includes an networked CRMC server for issuing an CRMC voucher transmitting over said network wherein said CRMC voucher defining an CRMC program to aid said perspective customer before purchasing from said on-line GSP to search and make a decision related to purchasing and using said goods-or-services.

9. The network system of claim 8 further comprising:

a customer relationship management and care (CRMC) provider connected to said network for receiving said electronic CRMC voucher transmitted over said network from said perspective customer before purchasing from said on-line GSP for carrying out said CRMC program to aid said perspective customer to search and make a decision related to purchasing and using said goods-or-services.

10. The network system of claim 9 wherein:

said CRMC sever further issuing an incentive voucher in addition to said CRMC voucher for said perspective customer to reward by sending said incentive CRMC voucher in addition to said CRMC voucher to said CRMC service provider according to a customer satisfaction assessment by said perspective customer.

11. The network system of claim 9 wherein:

said CRMC server further includes a virtual-direct network communicating server for establishing a virtual-direct network communication between said perspective customer and said CRMC service provider for transmitting said CRMC voucher over said network from said perspective customer to said CRMC service provider to carry out said CRMC program as defined by said CRMC voucher.

12. The network system of claim 11 wherein:

said virtual-direct network-communication server further comprises a stream-socket functional process for providing stream-sockets for connecting network messages transmitted between said perspective customer and said CRMC server and between said CRMC service provider and said CRMC server to establish a stream-socket connected direct communication between said perspective customer and CRMC service provider.

13. The network system of claim 12 wherein:

said CRMC server further includes an CRMC database for keeping a record related to said CRMC program.

14. The network system of claim 13 wherein:

said CRMC server further includes a database manager for organizing said record kept in said CRMC database according to said perspective customer, said CRMC program defined in said CRMC voucher and said CRMC service provider.

24. The network system of claim 8 wherein:

said network system is a wireless system.

15. A network system comprising:

an electronic customer relationship management and care (CRMC) voucher transmitted over said network system having an unique CRMC voucher identifier for defining and tracking a customer relationship management and care (CRMC) program to aid a perspective customer to search and make decision relating to purchasing or using a good or service.

16. The network system of claim 15 wherein

said perspective customer further having a network connection computer for receiving said electronic CRMC voucher from said network for reviewing and taking actions according to said CRMC program defined by said electronic CRMC voucher.

17. The network system of claim 15 further comprising

a customer relationship management and care (CRMC) provider to receive said electronic CRMC voucher transmitted over said network from said perspective customer for performing said CRMC program for said perspective customer as defined and tracked by said electronic CRMC voucher.

18. The network system of claim 15 further comprising

a customer relationship management and care (CRMC) center for issuing said electronic CRMC voucher and for coordinating and tracking status and processes carried out according to said CRMC program.

19. The network system of claim 18 wherein:

said CRMC center further includes an CRMC database for recording data related to said CRMC program.

20. The network system of claim 18 wherein:

said perspective customer further having a network connecting computer for receiving said electronic CRMC voucher from said CRMC center for reviewing and taking actions according to said CRMC program defined by said electronic CRMC voucher;

a customer relationship management and care (CRMC) provider;

said CRMC center further includes a virtual-direct network communication server for establishing a virtual-direct network communication between said perspective customer and said CRMC service provider for transmitting said CRMC voucher over said network from said perspective customer to said CRMC service provider to carrying out said CRMC program defined and tracked by said CRMC voucher.

21. The network system of claim 15 wherein:

a customer relationship management and care (CRMC) center for issuing said electronic CRMC voucher and for coordinating, tracking and carrying an insurance policy for covering liabilities arising from carrying out said CRMC program as defined by said electronic CRMC voucher.

25. The network system of claim 15 wherein:

said network system is a wireless system.

22. A network system connected

a customer relationship management and care (CRMC) center for issuing an electronic CRMC voucher transmitted over said network for defining a customer relationship management and care (CRMC) program to a perspective customer to aid said perspective customer to search and make decision relating to purchasing or using a good or service

an electronic customer relationship management and care (CRMC) voucher transmitted over said network system having an unique CRMC voucher identifier for defining and tracking a customer relationship management and care (CRMC) program to aid a perspective customer to search and make decision relating to purchasing or using a good or service

a plurality of customer relationship management and care (CRMC) providers connected to said network system;

said CRMC center having an CRMC database for storing a record for each of said CRMC service providers for said perspective customer to review and to chose a selected CRMC service provider;

said CRMC center further includes a virtual-direct network communicating server for establishing a virtual-direct network communication between said perspective customer and said selected CRMC service provider to arrange for said CRMC program and for said perspective customer to transmit said CRMC voucher to said selected CRMC service provider over said network; and

said customer relationship management and care (CRMC) center is further provided to issue an incentive voucher in addition to said CRMC voucher for said perspective customer to reward said selected CRMC service provider according to a customer satisfaction assessment by said customer.

26. The network system of claim 22 wherein:

said network system is a wireless system.

27. A method of aiding a perspective customer to search and make decision relating to purchasing or using a good or service through a network system comprising:

connecting a customer relationship management and care (CRMC) center to said network system for issuing an electronic CRMC voucher transmitted over said network to said perspective customer for defining a CRMC program to aid said perspective customer to search and make decision relating to purchasing or using said good or service.

28. The method of claim 27 further comprising a step of:

connecting a customer relationship management and care (CRMC) provider to said network system for receiving said electronic CRMC voucher transmitted over said network from said perspective customer for carrying out said CRMC program defined in said electronic CRMC voucher for aiding said perspective customer.

29. The method of claim 28 further comprising a step of:

said CRMC center issuing an incentive voucher to said perspective customer in addition to said CRMC voucher to reward said CRMC service provider according to a customer satisfaction assessment by said perspective customer.

30. The method of claim 28 wherein:

establishing a virtual-direct network communication between said perspective customer and said CRMC service provider to arrange for said CRMC program and for transmitting said CRMC voucher from said perspective customer over said network to said CRMC service provider.

31. The method of claim 30 further comprising:

providing stream-sockets for connecting network messages transmitted between said perspective customer and said CRMC center and between said CRMC service provider and said CRMC center to establish a stream-socket connected direct communication between said perspective customer and CRMC service provider.

32. The method of claim 28 further comprising a step of:

keeping a record related to said CRMC program in an CRMC database.