Distributed open customer relationship management and care (CRMC) programs implemented with online vouchers
First Claim
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1. A network system connected to a customer through the network system, the network system further comprising:
- a customer relationship management and care (CRMC) center for issuing an electronic CRMC voucher transmitting over said network wherein said CRMC voucher defining an CRMC program provided to aid said perspective customer to search and make decision relating to purchasing or using a good or service.
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Abstract
The present invention is a method for transferring electronic vouchers over a network system for defining and rewarding a customer relationship management and care (CRMC) activity. In a preferred embodiment, the method further includes a step of transferring an incentive electronic voucher for payment of an assessment of customer satisfaction.
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Citations
32 Claims
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1. A network system connected to a customer through the network system, the network system further comprising:
a customer relationship management and care (CRMC) center for issuing an electronic CRMC voucher transmitting over said network wherein said CRMC voucher defining an CRMC program provided to aid said perspective customer to search and make decision relating to purchasing or using a good or service. - View Dependent Claims (2, 3, 4, 5, 6, 7, 23)
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8. A network system connected with an online goods and services provider (GSP) selling goods-or-services available for purchase by a perspective customer, wherein:
said online GSP further includes an networked CRMC server for issuing an CRMC voucher transmitting over said network wherein said CRMC voucher defining an CRMC program to aid said perspective customer before purchasing from said on-line GSP to search and make a decision related to purchasing and using said goods-or-services. - View Dependent Claims (9, 10, 11, 12, 13, 14, 24)
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15. A network system comprising:
an electronic customer relationship management and care (CRMC) voucher transmitted over said network system having an unique CRMC voucher identifier for defining and tracking a customer relationship management and care (CRMC) program to aid a perspective customer to search and make decision relating to purchasing or using a good or service. - View Dependent Claims (16, 17, 18, 19, 20, 21, 25)
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22. A network system connected
a customer relationship management and care (CRMC) center for issuing an electronic CRMC voucher transmitted over said network for defining a customer relationship management and care (CRMC) program to a perspective customer to aid said perspective customer to search and make decision relating to purchasing or using a good or service an electronic customer relationship management and care (CRMC) voucher transmitted over said network system having an unique CRMC voucher identifier for defining and tracking a customer relationship management and care (CRMC) program to aid a perspective customer to search and make decision relating to purchasing or using a good or service a plurality of customer relationship management and care (CRMC) providers connected to said network system; -
said CRMC center having an CRMC database for storing a record for each of said CRMC service providers for said perspective customer to review and to chose a selected CRMC service provider; said CRMC center further includes a virtual-direct network communicating server for establishing a virtual-direct network communication between said perspective customer and said selected CRMC service provider to arrange for said CRMC program and for said perspective customer to transmit said CRMC voucher to said selected CRMC service provider over said network; and said customer relationship management and care (CRMC) center is further provided to issue an incentive voucher in addition to said CRMC voucher for said perspective customer to reward said selected CRMC service provider according to a customer satisfaction assessment by said customer. - View Dependent Claims (26)
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27. A method of aiding a perspective customer to search and make decision relating to purchasing or using a good or service through a network system comprising:
connecting a customer relationship management and care (CRMC) center to said network system for issuing an electronic CRMC voucher transmitted over said network to said perspective customer for defining a CRMC program to aid said perspective customer to search and make decision relating to purchasing or using said good or service. - View Dependent Claims (28, 29, 30, 31, 32)
Specification