Method of providing business intelligence
First Claim
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1. A method of determining the performance of a business process, the method comprising the steps of:
- a) determining the plurality of business entities that comprise said business process;
b) for each of said plurality of business entities, identifying a relationship between said business entity and one or more further business entities from said plurality of business entities;
c) for each of said plurality of business entities and for each relationship identified in step b), quantifying a relationship between said business entities;
d) for one or more of said plurality of business entities, allocating a data value for said one or more business entities; and
e) determining the performance of said business process performance from the data values assigned to said one or more business entities in step d) and said business entity relationships quantified in step c).
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Abstract
The present invention provides a method of determining business intelligence in real time. A business process or operation can be defined by a number of inter-related business entities. The inter-relationship between the values associated with each business entity can be determined such that the values of strategic objectives, such as customer satisfaction, can be determined in accordance with changes in operational parameters, for example the number of active engineers, or external factors, such as the rate that calls are made to a help line.
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16 Claims
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1. A method of determining the performance of a business process, the method comprising the steps of:
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a) determining the plurality of business entities that comprise said business process; b) for each of said plurality of business entities, identifying a relationship between said business entity and one or more further business entities from said plurality of business entities; c) for each of said plurality of business entities and for each relationship identified in step b), quantifying a relationship between said business entities; d) for one or more of said plurality of business entities, allocating a data value for said one or more business entities; and e) determining the performance of said business process performance from the data values assigned to said one or more business entities in step d) and said business entity relationships quantified in step c). - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 15)
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14. A method of determining the performance of a business process, the method comprising the steps of:
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a) determining the plurality of business entities that comprise said business process; b) for each of said plurality of business entities, identifying a relationship between said business entity and one or more further business entities from said plurality of business entities; c) for each of said plurality of business entities and for each relationship identified in step b), quantifying a relationship between said business entities; d) assigning a desired value to a group of business entities that are indicative of the performance of said business process; and e) determining values for the one or more other business entities such that when the relationships determined in step c) are evaluated, the results of that evaluation for the group of business entities that are indicative of the performance of said business process are substantially equal to those values assigned in step d).
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16. A system for of determining the performance of a business process, the system comprising;
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one or more data storage means, said data storage means comprising data representing the value of each of a first plurality of business entities; business logic means, said business logic means comprising data representing the value of each of a second plurality of business entities and a plurality of relationships between each business entity and one or more further business entities of said first plurality of business entities and/or one or more further business entities of said second plurality of business entities, wherein, in use, said value of each of said second plurality of business entities is derived from evaluating each of said relationships for each of said second plurality of business entities; and wherein, in use, the performance of said business process is determined in accordance with said value of each of said second plurality of business entities.
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Specification