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APPARATUS, SYSTEM, AND METHOD FOR AUTOMATED DIALOG DRIVEN UP-SELLING

  • US 20080244015A1
  • Filed: 04/02/2007
  • Published: 10/02/2008
  • Est. Priority Date: 04/02/2007
  • Status: Abandoned Application
First Claim
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1. An apparatus for automated dialog driven up-selling, the apparatus comprising:

  • a search module comprising a computer program product and configured to search service dialog text from a service dialog between a customer and a customer service agent for at least one specified key word;

    an identification module comprising a computer program product and configured to identify a customer interaction in response to the at least one specified key word;

    an opportunity module comprising a computer program product and configured to identify an interaction opportunity, wherein the customer is not interacting with the customer service agent; and

    a presentation module comprising a computer program product and configured to present the customer interaction to the customer.

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