Outgoing call classification and disposition
First Claim
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1. A system for making outgoing calls comprising:
- an intelligent component between a caller and at least one callee, wherein the caller invokes and directs the intelligent component using voice commands or text commands, wherein the caller identifies the at least one callee to be called and wherein the intelligent component determines based on a plurality of data sources a telephone number at which the at least one callee can be reached and conditions under which a call to the at least one callee is to be made and automatically initiates the call to the at least one callee; and
the plurality of data sources comprising a rules datastore and a contact list associated with the caller, wherein the intelligent component retrieves the telephone number for the at least one callee from the caller'"'"'s contact list and wherein the rules datastore comprises information on which the conditions for making the call is determined by the intelligent component.
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Abstract
An automated intelligent component (the Personal Virtual Assistant or PVA) is located between a caller and a callee. A caller calls the PVA and directs the PVA to make one or more calls to one or more call recipients. Based on the information obtained from a voice or text dialog with the caller and a combination of other available informational sources, the disposition of an outgoing call is determined and acted upon by PVA. During the call the PVA remains available to take further actions at the request of the call participants.
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Citations
20 Claims
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1. A system for making outgoing calls comprising:
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an intelligent component between a caller and at least one callee, wherein the caller invokes and directs the intelligent component using voice commands or text commands, wherein the caller identifies the at least one callee to be called and wherein the intelligent component determines based on a plurality of data sources a telephone number at which the at least one callee can be reached and conditions under which a call to the at least one callee is to be made and automatically initiates the call to the at least one callee; and the plurality of data sources comprising a rules datastore and a contact list associated with the caller, wherein the intelligent component retrieves the telephone number for the at least one callee from the caller'"'"'s contact list and wherein the rules datastore comprises information on which the conditions for making the call is determined by the intelligent component. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10)
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11. A method for making outgoing calls comprising:
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receiving a voice command invoking an intelligent component to make an outgoing telephone call from a caller comprising an intelligent component user to at least one callee; receiving information concerning the outgoing telephone call from a speech recognition module of the intelligent component that processes the received voice command; determining additional information necessary to make the outgoing call and retrieving that information automatically without further caller instructions; and making the call. - View Dependent Claims (12, 13, 14, 15)
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16. A computer-readable medium comprising computer-readable instructions that when executed cause a computing environment to:
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receive a first text command from a caller from an interactive text messaging session between a caller and an intelligent component, the first text command comprising a request directed to the intelligent component to make an outgoing telephone call from the caller comprising an intelligent component user to at least one callee; receive a second text command from the caller, wherein the second text command comprises a message to be translated to voice and delivered to the at least one callee via the outgoing telephone call; determine additional information necessary to make the outgoing telephone call and retrieving that information from at least one of a plurality of sources, automatically without further caller instructions; and make the outgoing telephone call to the at least one callee. - View Dependent Claims (17, 18, 19, 20)
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Specification